Pinnacle GlassWorks water spot removal nightmare.

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Logan Powers

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Well, I was doing a maintenance wash on a customers car. He took it to the dealer to get his car aligned and they washed his car for him and left water spots all over the car. I just recently had ordered this pinnacle product and was excited to use it.

Well I started out with a white foam CCS polishing pad. And the test spot looked good under normal light. So I went ahead and did the whole back window and a side window.

Then something just didn't feel right. So I got my brinkman out and saw thousands of tiny swirls. I freaked. So I tried working the product in longer and I tried stepping it down to a orange CCs pad. Nothing helped.

Has anyone else had this happen?

I followed the directions to the tee.

This is a 2013 Vw Golf R Stage 3 big turbo car. Needless to say, the customer wasn't happy.
 
cannot coment on that product , but theres a recently posted how-to of removal of water spots and swirls from glass very thorough. look it up

To me the swirls comes from the pad and contamination on the glass maybe?
i would switch to ceriglass and a rayon pad to get those swirls out
 
you must of had some junk on your pad,the pinnacle stuff is not the type that would scratches in that deep.did you work it till it almost goes clear? did you clay prior?
 
I agree with others. Something was on the pad contaminating it, - OR - you are actually not working on "glass", but some type of plastic/vinyl "film" or "tint" on the glass - could that be possible?

IME from polishing glass, its pretty hard and I don't think the Pinnacle product has abrasives, or maybe just light ones.

If its glass, you can fix it with CerriGlass and rayon pads. But, glass should be too hard to do that to with a foam pad.
 
Many european cars come with a window coating from the factory. I would never polish a window with a factory coating.
 
One of two things happened:

1. The pad was contaminated. Even the smallest dirt/sand/grit particle will cause scratches/swirl marks.

2. The vehicle has some type of coating on the exterior glass. Check with the manufacturer.
 
Man this is so upsetting. I washed and blew out the pad before starting. This stuff has heavy gritt in it, is that normal? It feels like liquid sandpaper.

So there isn't anyone that has polished a MK6 VW window? I have googled to see if there is a film, but I haven't got any results.
 
Logan Powers said:
Man this is so upsetting. I washed and blew out the pad before starting. This stuff has heavy gritt in it, is that normal? It feels like liquid sandpaper.

So there isn't anyone that has polished a MK6 VW window? I have googled to see if there is a film, but I haven't got any results.
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Thinking about this and from what you said, I don't think its a contaminated pad. First off, if your pad was "that contaminated" you'd have to be pretty dumb. I don't think your dump. Secondly, if it was the pad, it would probably have pigtails.

But the product shouldn't have heavy grit in it. Try another polish and pad. But I still feel like your not working on glass, as glass is very hard and a foam pad shouldn't be able to do that.
 
Haha thanks. Deff not dumb.

And I agree. Contamination would leave pig tails. This is perfect marks all around like the product or pad started cutting into the glass or film on the window.

I wonder if I got the right product? This has a white sandy gritt in it. And it's all in it. I bought a gallon of it. I know people use cerium oxide to polish/grind pits out of windows. So I thought this was just a very mild vs of that.
 
I own a '13 Golf R and there's no coating on my windows exterior or interior that I know of. When I first bought the car I did my usual window routine of razor blade to get any gunk, bugs and film off, then clay, then I used some Meg's D300 on a microfiber cutting pad to remove the few light water spots from it sitting on the dealers lot for a few days before I bought it, cleaned with Meg's D120 which has alcohol to remove any oils from the D300 and followed that with Adam's glass sealant and there were no issues with any of that, just perfectly clean glass. If they had a coating or film on them surely one of those steps would have caused a scratch or swirl.

So it's not the glass, it's the product that did that. It would have to be quite abrasive to cause swirls in glass.
 
Pinnacle GlassWork Water Spot Removal.

There's a number printed on the side of the gallon jug. I don't know if this is a batch number? "13212

The grit is about the size of a grain of salt? Maybe a little larger. The product is also really runny. And that's after I shook the hell out if it.
 
XSSIVE said:
I own a '13 Golf R and there's no coating on my windows exterior or interior that I know of.

So it's not the glass, it's the product that did that. It would have to be quite abrasive to cause swirls in glass.
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Well crap. What the hell is going on? I'm almost sick thinking of how much this could cost me to get it fixed right. I have a cushion account for the business for things like this. But I didn't think I would use it on glass :/
 
I have had experience with Pinnacle scratching my window on my Tacoma.
I was using a MF towel with it, and at the end i saw scratches on my window that was not there before.

So i used a different product, gtechniq glass polish, it helped with the scratches, but not completely. And they can only be seen under a super bright led flashlight of mine. So i just left it alone after that
 
XSSIVE said:
I own a '13 Golf R and there's no coating on my windows exterior or interior that I know of. When I first bought the car I did my usual window routine of razor blade to get any gunk, bugs and film off, then clay, then I used some Meg's D300 on a microfiber cutting pad to remove the few light water spots from it sitting on the dealers lot for a few days before I bought it, cleaned with Meg's D120 which has alcohol to remove any oils from the D300 and followed that with Adam's glass sealant and there were no issues with any of that, just perfectly clean glass. If they had a coating or film on them surely one of those steps would have caused a scratch or swirl.

So it's not the glass, it's the product that did that. It would have to be quite abrasive to cause swirls in glass.
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Maybe its not a factory coating, maybe something that was put on by God knows who at the dealer or wherever. Anyway, I don't own the Pinnacle stuff. Someone has to chime in who does. I've never heard of AG mislabeling a product, although drug companies do it - so I'm sure its possible.

I use either CeriGlass or PB's Pro Polish. Water spots always came right off for me with any AIO, so I couldn't see buying a product just to do that.
 
Man. I showed my customer the swirls in the brinkman. It's gonna be near impossible to get it back to 100%. It would be one thing if its my car. But he is super anal about these things.
 
Logan Powers said:
Man. I showed my customer the swirls in the brinkman. It's gonna be near impossible to get it back to 100%. It would be one thing if its my car. But he is super anal about these things.
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I've polished glass easily and perfectly 100% with CeriGlass and Rayon CarPro Pads. I hope you didn't do the whole car that way? You can fix it with those products if its glass. Its not hard.

What machine do you have?
 
swanicyouth said:
I use either CeriGlass or PB's Pro Polish. Water spots always came right off for me with any AIO, so I couldn't see buying a product just to do that.
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I tried everything before using this product. These spots were def baked or etched into the glass. I tried Pinnacle APC, Clay bar, glass cut waffle weave towel and some window cleaner with some elbo grease...nothing.

I just wouldn't have expected this from Pinnacle
 
swanicyouth said:
I've polished glass easily and perfectly 100% with CeriGlass and Rayon CarPro Pads. I hope you didn't do the whole car that way? You can fix it with those products if its glass. Its not hard.

What machine do you have?
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No just back window and pass side rear window. When I was wiping the window it didn't feel smooth anymore so I brought out the Inspection light and saw the horror.

I will have to get with autogeek to see if they have that product in stock. I will need to fix this pretty quick.

I have a PC7424xp 5" backing bad and used a 5.5" LC white CCS pad. 6 section passes 10-15 lbs pressure on speed 6.
 
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