Post Your Unpacking Pictures
- Thread starter Marc08EX
- Start date
DFB
Well-known member
- Aug 12, 2019
- 5,079
- 3,361
Finally!
I can't say that I'm impressed with the service from the Australian distributor. I ordered this and a FEYNLAB t-shirt back on the 11th of July. On the 24th of July, I emailed asking for progress..................crickets. On the 29th of July I emailed again, this time directly to the company owner and was then replied to saying they had no stock of the t-shirts and were waiting for more to arrive. Um, if they were out of stock, why let customers order them? Or why not send me a curtesy email, or even respond to my first email? I mean, I the shirt was only added to make the shipping cost worthwhile. In the end, they refunded me the cost of the shirt and sent out the detailer via express post.
At the end of the day, I was understanding of why the shipping had been delayed, I know they don't want orders sitting around waiting on stock. But why not a quick email to let me know this instead of worrying my order had been lost in the post. Communication is key!
I can't say that I'm impressed with the service from the Australian distributor. I ordered this and a FEYNLAB t-shirt back on the 11th of July. On the 24th of July, I emailed asking for progress..................crickets. On the 29th of July I emailed again, this time directly to the company owner and was then replied to saying they had no stock of the t-shirts and were waiting for more to arrive. Um, if they were out of stock, why let customers order them? Or why not send me a curtesy email, or even respond to my first email? I mean, I the shirt was only added to make the shipping cost worthwhile. In the end, they refunded me the cost of the shirt and sent out the detailer via express post.
At the end of the day, I was understanding of why the shipping had been delayed, I know they don't want orders sitting around waiting on stock. But why not a quick email to let me know this instead of worrying my order had been lost in the post. Communication is key!
Big Dave
Well-known member
- Jan 7, 2018
- 4,049
- 2,771
Sounds like the last place I worked, everything is in stock, even when it isn't. And of course they take the money out of your account straight away. We would adjust stock levels to be correct, and someone would mysteriously put it back in so it showed up as available online, very frustrating for us, looking for stock that wasn't there.Finally!
I can't say that I'm impressed with the service from the Australian distributor. I ordered this and a FEYNLAB t-shirt back on the 11th of July. On the 24th of July, I emailed asking for progress..................crickets. On the 29th of July I emailed again, this time directly to the company owner and was then replied to saying they had no stock of the t-shirts and were waiting for more to arrive. Um, if they were out of stock, why let customers order them? Or why not send me a curtesy email, or even respond to my first email? I mean, I the shirt was only added to make the shipping cost worthwhile. In the end, they refunded me the cost of the shirt and sent out the detailer via express post.
At the end of the day, I was understanding of why the shipping had been delayed, I know they don't want orders sitting around waiting on stock. But why not a quick email to let me know this instead of worrying my order had been lost in the post. Communication is key!