In the past you use to be able to tell them a situation and they would correct it, especially if you were a good customer. I've been with a major company for 20 years and have 2 cards with them at the highest level of customer, 1 business and 1 personal. All of a sudden a few years ago I had a similar situation happen and they wouldn't budge, I was so pissed that I told them to close the account as well. I told them how penny wise and pound foolish they were being to look at how much I've spent, yada yada, it didn't matter. They transferred me to the retention dept., this is who tries to keep you if you want to close an account, and I explained the asinine thing they were doing. The only concession they offered was what you got, they will remove the late fees, which was a huge portion of it. I was still pissed but elected to take them up on it and move on b/c nothing I said was going to make a difference. They no longer give a $hit about good customers and all you can do is vote with your feet, which you did, good on you. But believe me they will send you to collections for the little amount they say you owe. Is it right? Hell no, do they care, hell no. My advice, pay them and go somewhere else, just realize they are all like this nowadays for some reason. I still can't believe that 20 years of making every payment on time and them making 3% on everything I've ever spent doesn't mean jack to them....baffling, but then again credit card companies are the lowest of the low honestly, they are a step above loan sharks if you don't pay them off in full every month. Good luck with it.
