Quality Issues with Griot's Stuff?

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WAMDX

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Hi All,

I hope this is in the right place.

I was wondering if anyone has had issues with quality issues with Griot's products? I have a bunch of their stuff that just plain stinks. To start with, their 'Finest Sprayers' are supposed to be adjustable from spray to stream. All I get a stream with lots of dribbling. No adjustment has given me a spray. If this was one one sprayer, I'd say it was a bad sprayer. This happening across all 4-5 that I have.

Also, they claim that their microfiber cloths are the best and I have followed their instruction on cleaning them and 4 have started to fall apart after just 1 wash. I had emailed them and they claim that I may have a bad batch so I re-ordered a couple of the ones that were falling apart and guess what? They too are falling apart after 1 wash and again, I am following their directions every step of the way..

I need to get rid of their sprayers though so I was wondering if anyone can suggest sprayers that are better or better yet, suggest bottles that are better.

Thanks in advance,
 
Poorboy's has great chemical resistant sprayers. I am pretty sure AG sells the same ones too. I had no luck with the only Griot's purchase that I made. As much as they charge for stuff, all their stuff should be top notch. I chose not to try again. Also, the best micro fiber towels that I have used are from Poorboy's too. DMT towels
 
I have found Griots to stand behind their products. They have either replaced or refunded for me. This seems to be one of Richard Griots business principles. Call them and have them make it right.
 
Just go to Sam's club and get the 32oz spray bottles and a pack of M/F towels....
 
04Si said:
I have found Griots to stand behind their products. They have either replaced or refunded for me. This seems to be one of Richard Griots business principles. Call them and have them make it right.
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X2 with Griot's customer service. I can't say I was overwhelmed with every one of their products, but their service has been absolutely first rate.
 
I have one spray nozzle that likes to dribble but it does give me a fine spray or a stream.

All of their stuff (except maybe their clay) has done as well or better than other products I've tried. Also, their customer service is top notch. Any hardware item (brushes, sprayers, etc) they will replace no questions asked. I do suppose though that this is an easier option for me as I live 10 minutes from their flagship store.
 
Thanks. I agree that their customer service is great BUT what a waste of time for me to drive to their store which well over an hour each way with traffic or shipping back and forth. It gets expensive after awhile. I think I will just take their stuff that's giving me headaches and just send it back and suck up the shipping costs...

Thanks all,
 
I sucked it up and sprung for the kwazar sprayers and they are awesome. Totally worth the money IMHO.
 
Out of curiosity, what are the products that are giving you hassles?
 
BillyJack said:
X2 with Griot's customer service. I can't say I was overwhelmed with every one of their products, but their service has been absolutely first rate.
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:iagree:

Given the cost of their products I expect them to rise above most if not all of the over the counter products but that has not been my experience.

Even though Autogeek sells Griot's products for the same money I can do a whole lot better with several of their other brands.
 
I tried their best of show wax. While it does leave a great shine it is a bear to work with. The only other product I have tried of is the vinyl dressing and it is a good product.
 
I haven't had any problems with any of their products, including their sprayers. While their products seem to work well, I haven't found any product that was a "must have"
 
I used 3 of the Griot's sprayers for the first time over the weekend. My only complaint is they drip. Try this; with the sprayer facing you, turn the nozzle adjustment all the way clockwise (closed). Then turn it counter- clockwise one quarter turn and adjust from there. I think all of mine were at less than a quarter turn open.
 
I've used Griot's products for some time now...not exclusively, but they have been uniformly excellent and at least the equal of any other brand I've tried. The only Griot's product I was less than completely happy with (though it was OK, just not as good as I expected), was their mag wheel polish, which is no longer available and has been replaced by another product.

As the others have stated, Griot's customer service is absolutely first class. Like Autogeek, they bend over backwards to make sure their customers are happy and want to keep coming back.

BTW - if you're using Griot's Best of Show Wax and say it's difficult to work with...you're using it wrong. It's meant to be put on very thin. If you're having problems working with it, you're applying it too thick and/or doing it in hot, humid weather. That's not uncommon with many quality carnauba waxes. If you're having that problem, simply spray it with some quick detailer and the streaking cleans right up.
 
I have a bunch of their micro fiber towels (blue, yellow and white) and they've all been through the wash many times and they're still like new. I have had problems with 2 of their sprayers (I have about 8) but that being said, I've had more problems with the DP sprayers which I only have a few of. I picked up some spray bottles at the local auto parts store for cheap and they work fine.

Overall I've been very happy with the Griot's products (Speed Shine is my favorite). I have the 3 & 6" DA's (2nd Gen), clay, polishes and waxes, towels, etc. As I run out of what I have, I'm sure I'll try some other product lines based on the reviews I see here.

Good luck.
 
Every product line will have its Stars and it's Dogs. Also, in all the years I've been posting to forums one thing I've noticed is that people are very different in their personal likes and dislikes...

A few years ago on CorvetteForum there were two threads by two different forum members and there's the title of the two threads...

Hate Meguiar's Gold Class Wax

Love Meguiar's Gold Class Wax
​
Assuming both people were working on modern Corvettes, (which I think they were if my memory is correct), the only major differences would be,

  • Condition of paint
  • Application method
Then besides that a common reason people are unhappy with a lot of waxes is because they apply to thick of a coat and then struggle with removing it and avoiding streaks.

But it demonstrated to me that identical products on similar cars, (paint types), will be perceived very differently by different people.


I have met Richard Griot and have a very good relationship with Steve Kovach at Griot's and they are both top notch people in this industry to work with.

:)
 
TornadoRed said:
I used 3 of the Griot's sprayers for the first time over the weekend. My only complaint is they drip. Try this; with the sprayer facing you, turn the nozzle adjustment all the way clockwise (closed). Then turn it counter- clockwise one quarter turn and adjust from there. I think all of mine were at less than a quarter turn open.
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Tried that. Didn't work. The only time I got something resembling a spray is when I took the whole damn thing off. You are also correct with the comment regarding dripping.
 
Mike.Phillips@Autogeek said:
Every product line will have its Stars and it's Dogs. Also, in all the years I've been posting to forums one thing I've noticed is that people are very different in their personal likes and dislikes...

A few years ago on CorvetteForum there were two threads by two different forum members and there's the title of the two threads...
Hate Meguiar's Gold Class Wax

Love Meguiar's Gold Class Wax
​
Assuming both people were working on modern Corvettes, (which I think they were if my memory is correct), the only major differences would be,

  • Condition of paint
  • Application method
Then besides that a common reason people are unhappy with a lot of waxes is because they apply to thick of a coat and then struggle with removing it and avoiding streaks.

But it demonstrated to me that identical products on similar cars, (paint types), will be perceived very differently by different people.


I have met Richard Griot and have a very good relationship with Steve Kovach at Griot's and they are both top notch people in this industry to work with.

:)
Click to expand...

Thanks Mike. You are completely correct. As I said, I have no issues with the service at Griot's. My frustration is with the quality I have seen from their stuff after being told over and over again when I went to the store or called customer service that this stuff is top notch only to find that isn't the case. I know they will stand behind their stuff and that's good. They have a very generous return policy which is good too and I plan to exercise it. I just can't keep going back and forth to the store that is well over an hour away and longer with traffic at times

Thanks again
 
I have thier wheel cleaner which i like. It smells decent and keeps my cars wheels clean ( i never really let them get that dirty to begin with). I did recently purchase the Dried on Wax Remover and it did absolutely NOTHING to the wax on the trim around the wheels on my wifes Mini Cooper S. I'm going to have to try some peanut butter on that next.
 
WAMDX said:
Thanks Mike. You are completely correct. As I said, I have no issues with the service at Griot's. My frustration is with the quality I have seen from their stuff after being told over and over again when I went to the store or called customer service that this stuff is top notch only to find that isn't the case. I know they will stand behind their stuff and that's good. They have a very generous return policy which is good too and I plan to exercise it. I just can't keep going back and forth to the store that is well over an hour away and longer with traffic at times

Thanks again
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Maybe just save stuff up and get other products that you prefer better, then when you need to come south (I'm guessing you're in the Seattle area) drop it off.

Like Mike says, we all will have varying opinions on products we choose to use or not. Depending on the products, I might snag em from ya.
 
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