Question for the pros. How do you "get rid" of a customer?

[FUNX650]

I've made up my mind, I will be notifying
him that in one month we will no longer
be doing scheduled maintenance washes.

I don't even want to give him the
opportunity to sign on at a higher rate.

I like the guy,
I don't like how he deals with money issues.

Re: Question for the pros.
How do you "get rid" of a customer?

[video=YouTube;Atpry8W5-zo]
YouTube[/video]


Bob

 

[sudsmobile]

I don't tip the owner of a Detail/Wash business.
The guy(s) doing the work gets a tip from me.

Note:
If the guy doing the work is the owner—still no tip.


Bob

Thank God the majority of my customers don't feel that way.

 

[yakky]

Increase your price and make scheduling increasingly difficult. Maybe he’ll get the hint you are busy. Maybe he’ll find someone else. I wouldn’t confront him on it.

 

[FUNX650]

I don't tip the owner of a Detail/Wash business.
The guy(s) doing the work gets a tip from me.

Note:
If the guy doing the work is the owner—still no tip.

Thank God the majority of my
customers don't feel that way.

I can’t believe a Detailing business owner
would include the dependency upon tips,
for the business’ solvency (and liquidity),
as part of their Business Plan.


Bob

 

[DetailDrivenEugene]

I work on everything from daily drivers to high end European classics and exotics. I NEVER expect a tip. I am the owner/operator, no employees. If I get a tip, great! But I don’t expect them.

To answer the original question, I have one client that I decided last time I worked for them, that next time they call I will explain that I am booked out approximately 2-3 months, and I have increased my prices. I’m guessing that will take care of the problem.

 

[Calendyr]

I work on everything from daily drivers to high end European classics and exotics. I NEVER expect a tip. I am the owner/operator, no employees. If I get a tip, great! But I don’t expect them.

To answer the original question, I have one client that I decided last time I worked for them, that next time they call I will explain that I am booked out approximately 2-3 months, and I have increased my prices. I’m guessing that will take care of the problem.

Ya, that is pretty much what I do when there is someone I don't want to work for. I increase the price a lot and give availability very far in the future. If they decide to book anyway, great, I can make a lot of money, if not I avoid the pain of working for someone I don't want to.

 

[custmsprty]

I work on everything from daily drivers to high end European classics and exotics. I NEVER expect a tip. I am the owner/operator, no employees. If I get a tip, great! But I don’t expect them.

To answer the original question, I have one client that I decided last time I worked for them, that next time they call I will explain that I am booked out approximately 2-3 months, and I have increased my prices. I’m guessing that will take care of the problem.

Great approach, this doesn't totally alienate them and motivate them to leave a negative review. It keeps the door open too, they can ask what your new prices are and then decide for themselves if they want to pay them.

 

[custmsprty]

I can’t believe a Detailing business owner
would include the dependency upon tips,
for the business’ solvency (and liquidity),
as part of their Business Plan.


Bob

:dblthumb2:

I've never received a tip, never expected a tip nor if I was the customer would I leave a tip. You charge a price for the job, get paid, say thank you.

 

[irvsmith]

Great approach, this doesn't totally alienate them and motivate them to leave a negative review. It keeps the door open too, they can ask what your new prices are and then decide for themselves if they want to pay them.

I concur on this one. When I did consulting years ago I boosted my hourly to a much higher rate. After that I would only get calls from those customers who saw the value in what I did.