Quick vent

vet said:
You said the customer signed off on it when it was picked up. I'm no lawyer, but I don't hink he has a case coming back the next day. I have to wonder what Judge Judy would say about it.
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Good point. It's been a few years so I don't remember all the finer points from my business law class, but if the customer physically signed off that everything was fine the day before, I think the customer is stuck either way.
 
Well, by signed off, I mean he looked at it, paid and left.
I need to run that by my boss; that we have the customer sign something that says they have looked over the vehicle and upon signing we can't be held responsible for anything found "wrong".
 
Wow...8 cars a day is what I'm impressed with...if you charge $100 ea., x 6 days a week, doesn't that equal like one million dollars per yr. or something?

As for the wheels in question....more then likely they were already damaged, but if you were applying this stuff to a warm wheel (8 cars a day) I could see where it could've damaged them. This wouldn't be the first time I've heard of this product damaging wheels

Why are you guys using such an expensive wheel cleaner for production work is another question that comes to mind
 
Flash Gordon said:
Wow...8 cars a day is what I'm impressed with...if you charge $100 ea., x 6 days a week, doesn't that equal like one million dollars per yr. or something?

As for the wheels in question....more then likely they were already damaged, but if you were applying this stuff to a warm wheel (8 cars a day) I could see where it could've damaged them. This wouldn't be the first time I've heard of this product damaging wheels

Why are you guys using such an expensive wheel cleaner for production work is another question that comes to mind
Click to expand...
250k unless i did the math wrong
100$ x 8 cars a day=800$ a day
800$ x 6 days a week= 4800$
4800$ x 52 weeks in a year=249,600
it will be less then that since he's doing it 6 days not the full 7.
 
Good news everybody!
After turning it into insurance, we didn't hear anything from the guy. I asked my boss on Wednesday if there was any change and he said no, and he was talking to a friend of his and his friend said once it becomes a claim, we're pretty much out of it. Good enough, gets the guy out of our hair.

Yesterday, his insurance calls him to inform him they were dropping the claim and that the guy will NOT be getting new wheels or ANY type of compensation. The guy was told that the only way his wheels could've ended up the in state they were in would be from prolonged exposure to road salt and not one application of wheel cleaner.

Just goes to show, don't try and take advantage of people. It'll catch up to you in the end.
 
Would it not be a great idea to do a pre-wash inspection and have the owner sign it just like rental contracts ??? I know I dont use acid based wheel cleaners in any case, but would also be extemely careful not to use them at all on wheels with clearcoat already failing.
 
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