I had a similar situation with shipping. Apparently these units are shipped from Italy and when I ordered mine, steve told me that one of his guys forgot to inventory correctly and he didn't realize that they were all out.
I have had some issues with mine... stopped completely working one day, shipped it back and when I got it back, it still didn't work right. Caused some down time and wasn't happy. The connecting hose that plugs into the steamer doesn't have a very good connection and the spray nozzles are difficult to connect and disconnect. Don't want to keep having to ship this unit back every time something goes wrong as the shipping gets expensive after awhile.
when it comes to getting another steamer, I will be looking for something better. I haven't used this one much and it gives me problems, not something I had expected from reading all the hoop-la over these units.