Yeah, it's kind of they typical internet thing, half of Mytee customers say they are terrible, half say they never have a problem. So I have studied it, because I always wanted to buy one, but I've been afeared of the Mytees because of the stories, and too cheap to buy a more expensive one. So here I sit without an extractor (unless you count my mostly dead LGCM and the Hoover consumer floor machine I have that has a hose attachment). The other thing I didn't like about the Mytee is you need a 20 amp outlet, the other one (Sensei) that I looked at had 2 cords, one for the heater and one for the vac, so you only needed 15A circuits...of course you need 2 of them. Not sure which way is better except I don't have any 20A outlets right now where I would use the extractor...of course I don't have 2 separate 15A circuits, either.