spotting under brand new black car paint

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Pitchblackcat

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Can anyone help determine what these spots are? Car is a brand new 2019 challenger hellcat in black. I was doing my new car paint correction and noticed lots of these spots at the front of my driver side front fender. They are really only visible when you shine a bright light directly on them. Compounding and buffing are not taking them out at all. Some of the spots show "smearing" almost like they are in the clear coat and have started being buffed away but I can't get them to improve. What do these look like to you? Any recommendations? Don't want dealer trying to mess with them honestly.

View attachment 65205View attachment 65206
 
Pitchblackcat said:
Can anyone help determine what these spots are?

Car is a brand new 2019 challenger hellcat in black. I was doing my new car paint correction and noticed lots of these spots at the front of my driver side front fender. They are really only visible when you shine a bright light directly on them.

Compounding and buffing are not taking them out at all.

Some of the spots show "smearing" almost like they are in the clear coat and have started being buffed away but I can't get them to improve.

What do these look like to you? Any recommendations?

Don't want dealer trying to mess with them honestly.
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First - Because this is your first post to our forum,

Welcome to AutogeekOnline! :welcome:

(I just approved your pending account, I remember your forum nickname in the waiting queue)


Second, here's picture #2 you attached,

65206d1540818918-spotting-under-brand-new-black-car-paint-2-jpg



Defects are either topical, that is on the surface or sub-surface, or sub-clearcoat. What I do for things like this is what I call troubleshooting. The way I troubleshoot paint problems is place a tape line over the affected area and then ONLY buff on one side of the tape line. After buffing (compound and/or polish), wipe off the residue and inspect.

If you see no difference at all, then the paint defects are like you guess, they are likely under the clearcoat or "in" the clearcoat but they go "throughout" the clearcoat thus more and more buffing just reveals more and more of the defects. And if you buff to far, you'll buff through the clear layer and expose the basecoat layer and then it's game over.

Good choice to NOT let the dealership work on it. From my 16+ years of running car detailing discussion forums professionally, the majority of discussions like this thread, when the owner of the car takes it back to the dealership not only do they NOT fix the problem then proceed to let some untrained detailer attack the paint with a wool pad on a rotary buffer and make the problem worse by inflicting holograms into the paint.



Your best bet right now would be to try and find a GOOD and experienced detailers, like someone that hangs out on this forum and lives near you to take a look and see what they can ascertain.


:)
 
There is no PPF and the spots are smooth to the touch. They don't appear to be bubbles as I initially thought they might be that as well. Pressing on them does not change them at all (think squishing a bubble under film). Any chance this could be trapped moisture?
 
If they are "in" the clearcoat then unlikely you will be able to "fix" anything, sounds like a warranty claim to me, as Mike said you don't want to buff through anything then the dealer/mfr. will say it was your fault.
 
Will try and see if it helps. If this is contamination, might it be best to live with it? I'm afraid a respray of that panel wouldn't have the same bite or quality as the baked on factory paint.
 
Pitchblackcat said:
Will try and see if it helps. If this is contamination, might it be best to live with it? I'm afraid a respray of that panel wouldn't have the same bite or quality as the baked on factory paint.
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Yeah, it sucks. I've refused a car ordered from the factory that had shipping damage, for just that reason (no factory-baked paint on the repair). That looks seriously wrong though, from the pictures. What happens later if it fails and you're out of warranty? No idea what the Chrysler warranty is on paint, or whether you care if you have to pay for it later. If you can live with it, I'd live with it...but I hate having anybody do anything on my cars, so don't go by me.
 
Since it's a new car. I would get a warrenty claim of the defects. And I would not buff it anymore as that can be working against you with the claim. Don't know how it works in the US. But I would contact Dodge directly for the warrenty claim. Since It's looks to be a no go with dealerships. The only thing that can resolve the defects can be to repaint it. And it would be better to have it done by Dodge so you still have the warrenty intact if repainted. It's not fun to start with this you only want to be enjoying your new car.
 
SWETM said:
Don't know how it works in the US. But I would contact Dodge directly for the warrenty claim. Since It's looks to be a no go with dealerships. The only thing that can resolve the defects can be to repaint it. And it would be better to have it done by Dodge so you still have the warrenty intact if repainted.
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Ha, I don't know how it works in Sweden, but Dodge isn't going to repaint his car...it will be up to the dealer...although MAYBE if he complains loudly enough he could get them to pay for an independent paint shop, but I think he'd have to have a pretty good argument that the dealer wasn't up to it.
 
I have seen something similar. In our case, it was moisture or solvent underneath the clear coat. We corrected it by warming the area with halogen lamps. THAT IS NOT MY ADVICE TO YOU. My advice is to get help from the dealerships regional service rep. The service manager should be able to arrange that since its a warranty claim. (unless its been repainted). If its been repainted, the dealership owes you. Good luck. If that is fruitless, Mikes advice is best.
 
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I appreciate the responses everyone!

Natron-once the heat has evaporated the "moisture", is the clearcoat not adhered to the underlying basecoat? My concern is even after applying heat, there is still a missing cross link between clearcoat and basecoat. What did you see after the heat was applied? Total correction?
 
lol they did! I saw it come off the truck and picked it up that day. This wasn't noticed until I started doing my paint correction and shined swirl finder on it.
 
Setec Astronomy said:
Ha, I don't know how it works in Sweden, but Dodge isn't going to repaint his car...it will be up to the dealer...although MAYBE if he complains loudly enough he could get them to pay for an independent paint shop, but I think he'd have to have a pretty good argument that the dealer wasn't up to it.
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I have been understanding more and more how it works for you. It's the dealership that buy the car from Dodge in this example. And then the warrenty is up to them to honor it. Why are not the manufacture of the car responseble to stand for the warrenty of the car they produce?

In Sweden when you buy a new car. You look around at the dealership and get to test drive demo cars. Then you order the car as you want it from the option available in that car modell. The color, leather, engine size and so on. Then you get it delivered to the dealership and they get it ready for you to drive it home. And the quality of the paint for an example is great. It's very rare that you get a swirled up paint and defects when you get it. Think it has to do with the dealerships that sells new cars are all brand connected to the car distributor agency. Like they are certified dealerships. And if it gets a warranty claim the dealership is looking at it and then contact the car brands headquarter and get a green light if it is under warranty to fix. The car dealership gets paid to fix it and the car brand agency paying them. The dealership accually gets paid to fix the warrenty claim so they are not so hard to get the warrenty claim reported. It's the car brands agency that is of charge if it is go or no go. And it's like an insurance works basicly. The most common when it's a repaint done the dealership has their go to bodyshop. As they often takes care of insurance claims for the insurance company. The work quality overall is great from dealerships here. Sure there is problems in some and they can do some crappy work too. The biggest income they have is from services on the cars that has warrenty left. As you must leave it to them that is certified to do services on the brand of the car you have. Otherwise the warrenty is out. There has been a lot discussions of this that the dealership that often is also certified for service the car. Has a very high price of them. And with the technology in the cars today you will have to have the brands computer programs to even do a service. And for a small independent mechanic shop they can not afford those for the most brands out there. Even when doing small repairs they don't have so they can sync the new part with cars computer. Hope you can understand what I mean. The translation is hard when it's termonology for me.
So the car you buy is not at the dealership and sit in the lot. But gets delivered to the dealership and you get the car as they are ready. I have 2 in the family that work as mechanics at a Ford dealership. Will talk to them how and what they do when prepare a new car for delivery. They where picked up by the Ford dealership when they where in highscool. And then they get educated by Ford Sweden and the dealership pays for it. And they go still away for education on how to work on the new cars. It's mostly the electronics and software they have to be up to knowledge how it works. It's crazy how much of that you have to learn about the electronics and software in the cars.

Man it's hard to describe what I mean LOL.
 
It's not that different here. The manufacturer reimburses the dealer for the warranty work. We've been through some ups and downs with that, at one time GM, for example, paid the dealer a fixed rate, regardless of what the dealer labor rate was. If the dealer labor rate was higher than what GM was paying, the dealers would tell customers things weren't covered by warranty. After a while GM started getting a bad rep and they started reimbursing at the dealer labor rate.

As far as the cars not sitting on the lot...it used to be like that here, you ordered a car from the factory if you were a car guy, to get just what you wanted. But when imported cars began to become really popular here in the late 70's and early 80's, it of course wasn't feasible to order a car from the factory, so those dealers began to stock large numbers of cars on their lots, so they would have a large selection of colors and options. After a while the US companies started to streamline the multiple options into just a few option groups, because customers had become used to the idea of whatever they needed "being on the lot", so even the dealers for US brands typically have very large inventories and it's less common to order a car. At least that's the way it looks from where I sit.
 
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