Start up companies: How to talk to customers over the phone

What do you guys say when someone tells you "that's to high"

I quoted a guy $170 for a 7-8 hour job and his response was that's to high. I kindly said: ok, I appreciate the call, goodbye.
 
Thanks for sharing and this part makes me laugh though. I will never lower my price and work harder/faster to get a customer. You need to get paid what your worth.

Can't afford it
doesn’t value the detail
etc
If so, try and work something around that… offer less services and charge less, charge less and work faster, etc…
 
What do you guys say when someone tells you "that's to high"

I quoted a guy $170 for a 7-8 hour job and his response was that's to high. I kindly said: ok, I appreciate the call, goodbye.

For me thats way to cheap for 7-8 hours of work in the first place and their not will to pay that then goodbye. They can go the production shop down the street.
 
For me thats way to cheap for 7-8 hours of work in the first place and their not will to pay that then goodbye. They can go the production shop down the street.

Well this is my first year in business, so my first priority is getting work to stay busy and do high quality work. My prices already took one price hike, once further word spreads and my call volume spikes, I plan to raise my prices a bit more. I hope this strategy works for me. Today I did a g37 took 6 hours charged $160.00
 
Well this is my first year in business, so my first priority is getting work to stay busy and do high quality work. My prices already took one price hike, once further word spreads and my call volume spikes, I plan to raise my prices a bit more. I hope this strategy works for me. Today I did a g37 took 6 hours charged $160.00

I'm just getting back into the swing of things and a guy called me for a full interior/exterior. I sent him an itemized list of what I would LIKE to perform and quoted him $275 (about 7 hours) and told him if he had something else in mind we could discuss other options.
If he decided this was to steep for him then I would adjust my service to something he could afford and still make him happy. At the end he decided on the 275 service and now I will be doing his wifes car! I Always offer a little more and if they cringe at the price then adjust your service don"t sell your self short.
 
What do you guys say when someone tells you "that's to high"

I quoted a guy $170 for a 7-8 hour job and his response was that's to high. I kindly said: ok, I appreciate the call, goodbye.
a lot of times people arent going to be able to afford your services. plain and simple

so just move on.. now if he said "thats a bit steep, is there something we can do to lower the price?" THHEENNNN it's time to work something out


Thanks for sharing and this part makes me laugh though. I will never lower my price and work harder/faster to get a customer. You need to get paid what your worth.

Can't afford it
doesn’t value the detail
etc
If so, try and work something around that… offer less services and charge less, charge less and work faster, etc…
I know you've been doing this for several years now so you're mentality is completely different then from a start up

if a startup has little to no customers, then I highly suggest to work out a price. I'm not saying do it completely free

But what a start needs is momentum.. getting there first dollar and building from there

Well this is my first year in business, so my first priority is getting work to stay busy and do high quality work. My prices already took one price hike, once further word spreads and my call volume spikes, I plan to raise my prices a bit more. I hope this strategy works for me. Today I did a g37 took 6 hours charged $160.00

my advice is ASK FOR TESTIMONIAL/REVIEWS

get there email before you're done with the email and tell them

"Hey I would really appreciate it if you gave me a quick review on my XYZ page.. it would help me grow my business".. then send him an email with whatever page you want him to give you the review on

obviously make sure you did a great job on the detail and he's completely satisfied with the work you did

I'm just getting back into the swing of things and a guy called me for a full interior/exterior. I sent him an itemized list of what I would LIKE to perform and quoted him $275 (about 7 hours) and told him if he had something else in mind we could discuss other options.
If he decided this was to steep for him then I would adjust my service to something he could afford and still make him happy. At the end he decided on the 275 service and now I will be doing his wifes car! I Always offer a little more and if they cringe at the price then adjust your service don"t sell your self short.

I think when people are just starting off, it's work with what you can get... you might not hit the preferred hourly rate you want

but once you get more experience, you can definitely charge more
 
What do you guys say when someone tells you "that's to high"

I quoted a guy $170 for a 7-8 hour job and his response was that's to high. I kindly said: ok, I appreciate the call, goodbye.

I just had that happen for the first time a few days ago. Just like thebamboo article says I go over everything I'd be doing and then I give them the price. After he told me that's way more then what he's willing to spend I told him "well how much were you thinking?" And so he gave me his number and I told him "Ok well how about I come check the car out and maybe we can work something out?" He agreed so I met up with him and we met in the middle. The car wasn't in terrible condition so I figured some money is better then no money. The way we met in the middle was I told the guy "after cost of material time and travel I'm barely breaking even but since you are a new customer I'll do it this one time for X amount"

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