I read these stories on the post all the time. How on earth is it that people pay thousands upon thousands of dollars for a new car and of all things the dealership can't even do a simple thing like wash and wax it. It make you wonder how competent can they be when it comes to service and repairs. How are the guys who work in the detail dept. allowed to butcher customers cars that way.
The detail guys at the Toyota dealer I work at are the same way. I noticed a new Scion tC was on the lot, so I looked at it and the paint was SWIRLED so terribly, and the paint is Super White. That's when I was truly convinced that these detail guys don't know sh!t about washing a car. That can seriously make or break a whole detail. Then, as I'm sure you know already, my Mazda3 was washed against my request at the body shop recently and they swirled the paint everywhere. And their sign even says "Pro Detailing". "Oh, I can't imagine how they scratched the paint, they use horse hair brushes, etc." I'd still love to know WHY they washed that car. The owner of that body shop got word that the paint was scratched, at least. His guys do great paintwork, but if you can't wash it properly, it's null and void.
And speaking of repairs... while I had my Mazda3, I got a few door handles changed (one broke and one was loose), and the mechanic working on my car must have been having a bad day because I witnessed him practically throwing my door panels around, he even installed a door handle on the wrong door. I waited for 3 hours for two damn door handles to be changed out. And I also had a nail in my tire going to work in the Mazda3, had it changed at work for real cheap, but the tech jacked up my wheel all along the rim. And now my Scion tC's wheels are all dark gray and fancy... I KNOW someone will eff them up one day whether I get a nail or a new set of tires. I've even told people, "Please be careful with the wheels", "Sure, we will!", and they still come back messed up. If I could perform every single bit of service on my car, I would. I already change the oil and rotate the tires myself and then they try to tell me that can void the warranty. My ass.
Damn, I've ranted on a bit, lol. My point is that some people don't care whether or not they screw up someone else's car. There's a tech at my job who's really awesome, little younger than me, but he's got like four ASE certifications, etc. I may have him do whatever I need in the future. I'm somewhat in good with him, so I can talk to him personally and be like, "Treat my baby right, man..." lol.