Thanks Danielle !

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bladerunner

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I received a product that had been used and repackaged. I am not sure if they knew it or not. No way to tell and I won't assume they knew and shipped it anyway.
So, after having a week of too little sleep (a new puppy in the house) and too many bad customer experiences on other issues, I fired off an email that I didn't appreciate this used and dirty product. And, I wasn't very nice about it. Honestly, after having Meghan take care of things so well for so long and the fact that Autogeek packs product so well for shipping, I just don't expect any issues with them.
I didn't even expect anything to be corrected. I just figured I would clean the product up and use it as is. But Danielle sent me an email today that said she was correcting the situation and did it with a very pleasant tone despite my cranky email.
So a public thanks to Danielle for her great customer service and calming me down. Danielle and Autogeek made it right.
Steve
 
Always treat people how you would like to be treated. Even if your having a bad day...its not their fault

Sent from my XT1030 using AG Online
 
dcjredline said:
Always treat people how you would like to be treated. Even if your having a bad day...its not their fault

Sent from my XT1030 using AG Online
Click to expand...

Totally agree. Lack of sleep or anything else is a poor excuse for tearing in to customer service. Next time you have an issue and write an email to CS, ask yourself if the person that will read your email was responsible for your issue....they are totally innocent. Go easy.

I hope you also sent an email back to Danielle, apologizing for your rude email.
 
Well glad it all got straightened out for you.

If I'm ever on here, FB, MOL or anywhere and someone is being an online bully :)

If I'm upset, I type whatever I am going to type, but before I click send, I head off and do whatever I was going to do. Jumping in the shower helps. Doesn't happen here, that is why I love this place. :)

After I have cooled down, I re-read it and then I am more able to make the reply I want to be seen by all and then I click send. (and no ones perfect)

Also, a detaling friend of mine that I work with told me "Always conduct yourself in a professional manner, especially out in public when your working in front of others." and that is what I always strive to be and do (a professional.)

Also, remember being on forum like AGO, it can be pretty easy to brand yourself, whether it be helpful, courteous, friendly, etc... or just some guy that is just causing trouble and remember this is a public place that AG owns and AG does have rules.

and no one is perfect and we all make mistakes, just understand them and grow from it to better yourself. (generally speaking)

just my 2 cents.
 
StangFan25 said:
I hope you also sent an email back to Danielle, apologizing for your rude email.
Click to expand...

Completely agree, apologizing should come first; then you go ahead and thank her for the outstanding customer service.



Sent from my HTC One using AG Online
 
Totally agree! Treat others as you wish to be treated

I find most folk are really nice and happy to deal with! But unfortunately I also have some who were raised with bad manners and are very pretentious!

I also find them amusing at their own expense, I have one customer who said to me on the first time I was doing his Aston Martin, do you know who I am? I smiled and said yes I do. And added why do you ask? And while he was shocked that I responded the way I did I very quickly added that dementia is a horrible desease, because my late father had vascular dementia caused by strokes. He was about to start the apologies when I interjected that my dad was give 6 weeks to live by a heart specialist but managed to keep going for another 17 great years so not all doctors with god syndrome get it right.

He looked a bit confused and I smiled and said my dad always thanked that doctor as do I as I spent some great times with my dad and he saw both of my kids before he passed away, and this man asked me very quietly did he know my dad and I said yes you have him 6 weeks to live and it changed our lives and made me change my life too.

He apologied to me as he said he was stressed and was sorry he behaved badly to me. I said mr. S. We only get one shot at life and have to make the most of what we have, family,friendship and good health.


He is a nicer man to me as he lost the god syndrome!


That's why I don't get road rage or angry at other folk as it's not my fault so why stress about things, I worry and pray for my kids as they have all this to learn. I think with all the advanced kn technology we as a society have totally lost our sense of community.
 
I have nothing to add to this thread, except that AG goes above and beyond for their customers and that the staff they have is crazy good, and very professional!
 
I'm new to autogeek and had a issue with my bank and was resolved with the utmost respect
on autogeek side.I had a follow up email and a phone call.
So great C.S. from AG.
 
I have two things that everyone should remember:


1. Customer service employees are rarely paid enough to deal with rude people.


2. Would you still act the same way if the other person was not bound by the risk of losing their job? Think about that for a moment. Every customer service employee dreams of being able to respond to such people in kind and with immunity. If a person were to physically attack a meaker person (man vs. woman, child, handicapped person, animal, etc.) they would be immediately condemned by the public. Verbally attacking a person who cannot defend themselves for something that isn't their fault is like tying a dog to a tree and kicking it because the cat tore up the leather sofa.
 
dcjredline said:
Always treat people how you would like to be treated. Even if your having a bad day...its not their fault

Sent from my XT1030 using AG Online
Click to expand...

StangFan25 said:
Totally agree. Lack of sleep or anything else is a poor excuse for tearing in to customer service. Next time you have an issue and write an email to CS, ask yourself if the person that will read your email was responsible for your issue....they are totally innocent. Go easy.

I hope you also sent an email back to Danielle, apologizing for your rude email.
Click to expand...

Amen to that. It could be you on the receiving end one day.
 
I think the OP made it pretty clear that he was rude and AG was professional, and the public post was his way of letting everyone know that AG rose above and beyond. No lessons on etiquette needed.
 
:xyxthumbs:
kevincwelch said:
I think the OP made it pretty clear that he was rude and AG was professional, and the public post was his way of letting everyone know that AG rose above and beyond. No lessons on etiquette needed.
Click to expand...
:xyxthumbs:
 
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