The Last Straw with AG Customer Service

[hernandez.art13]

Here is my next AG coming order. I need to add some soap too, running out of my Duragloss 901

View attachment 21778

I'm still debating about the 320 grit...?

Am I to off topic? :laughing:

:xyxthumbs: Art

 

[Pats300zx]

Sorry to see the OP is having a problem with his order. I can honestly say that I have never had an issue with AG's customer service. I have been ordering from them for years.

Every order has shipped, been received, and has been packaged with care. I get my orders usually within 3 days from my order. Email and shipping notifications etc.

I have seen the entire warehouse and AG shipping crew in work first hand. It's an amazing thing to see them all in action.

Based on the size of the AG operation and the amount of orders they process there are bound to be ahiccup along the way at times. However, I have always seen AG to go out of their way to make their customers happy in every way. It's always difficuilt to make every single person happy.

I feel that AG goes above and beyond to make sure that their customers keep coming back. :dblthumb2:

 

[Evan.J]

:applause::applause::applause:I see someone bending over backwards to make the problem right!

Thats just amazing. In a retail world this is very hard to come by!

I applaud Meghan and AG!!!!!
:applause::applause::applause:

 

[TundraPower]

As for time for refund we are not in charge of that, we do it immediately, it's up to your bank when they want to process it back.

That's not what the bank said. They said that's between you and whomever you use to process your credit cards.

Just saying.....

 

[custmsprty]

That's not what the bank said. They said that's between you and whomever you use to process your credit cards.

Just saying.....

No, what your saying is you don't believe Meghan, you believe some person in a customer service center at your bank, bet you can't get that same person again either if you call back. It appears your blowing this wayyy out of proportion to me.

I placed an order last night at 5:58PM and I just got shipping confirmation and all items are in stock. Now that's customer service!

 

[WantcarPerfect]

No business is perfect. All of the PBMG sites try every way they can to keep Customers happy, and to make problems right. They have always acted in a manner that says they appreciate my business. I appreciate that.

I enjoy using their forum, I really like the recommendations of Nike and the expert advise of Mike Phillips. I trust these people. I feel as if I know them. I also know that even if I get frustrated with AG they will do their best to make it right!

On some items they are not the low cost seller. They do not always have the cheapest shipping costs. Sometimes products leak, break and get lost. #### HAPPENS! I expect it once in awhile. But... As I said they will try and make it right! They are not perfect however, They care about me as a Customer! For that they have my business for life.

 

[KS_Detailing]

Again, very sorry we can make mistakes, we are not automated we have people answering phones, people pulling the orders, people packing, we have chosen to have a people run operation so you don't have a recording or a machine selecting your orders. It's the way we do business and I am very proud of that, you wont get an automated call center when you call us, you will get Penny, Bryan, Ray, Andre, Brittany, Kendra, Danielle, Trey, or Jason or even me! And that is the Autogeek way!

This is why I order from AG. I have called a few times just to ask a question about a product. I always get a real person on the other end and never had to wait on elevator music. (I don't even want to talk about the system I go through when I call my bank ) . Alot of companies could care less about their customers once they spend their $ but AG seems to really care. I realize their sales are targeted at us spending money but its nice if I'm going to spend money to atleast save some while im at it. They seem to run sales pretty frequently for AG members which is nicerops: Plus Mike is on the forums almost everyday answering questions. If Mike wanted to, I'm sure he could just make tutorial videos and post up articles for us to read. But he will answer individual threads and questions.where else would you get help like that?

 

[Flash Gordon]

That's not what the bank said. They said that's between you and whomever you use to process your credit cards.

Just saying.....

You need a new banker. The one you have doesn't know what they are talking about

 

[GenesisCoupe]

:iagree:

So because you can't make up your mind and your wishy washy they should go out to the warehouse, unload the UPS trailer to find your package that you couldn't make up your mind about what you wanted, unpack it and put in what you did want, repack it a second time and put it back on the truck. Do you even have the faintest clue how a distribution company works? Obviously not. I'm done with you, your the " you can't please all the people all the time guy"

No, what your saying is you don't believe Meghan, you believe some person in a customer service center at your bank, bet you can't get that same person again either if you call back. It appears your blowing this wayyy out of proportion to me.

I placed an order last night at 5:58PM and I just got shipping confirmation and all items are in stock. Now that's customer service!

This....

 

[custmsprty]

You need a new banker. The one you have doesn't know what they are talking about

:iagree:Now that's rocket science Flash :xyxthumbs: :laughing:

 

[StangFan25]

That's not what the bank said. They said that's between you and whomever you use to process your credit cards.

Just saying.....

Oh you're still here...i must've miss read your first post....

Jesus H.....!!! Meghan thoroughly explains what happens, they weren't at fault, and she STILL offers to do something to please you and this is your response? UN-BELIEVE-ABLE!!!!

Ofcourse your bank is going to push it off on someone else.

If i had to deal with people like this on a daily basis, id be driven to drink.

Props to you Meghan and all the other wonderful people that try helping the impossibles!

 

[custmsprty]

Oh you're still here...i must've miss read your first post....

Jesus H.....!!! Meghan thoroughly explains what happens, they weren't at fault, and she STILL offers to do something to please you and this is your response? UN-BELIEVE-ABLE!!!!

Ofcourse your bank is going to push it off on someone else.

If i had to deal with people like this on a daily basis, id be driven to drink.

Props to you Meghan and all the other wonderful people that try helping the impossibles!

Amen! :iagree:

Here's one for you, I ordered a couple 5 gallon buddy jugs for my saltwater fish tank for storage of water on 9/12 from some online company and have yet to receive them and they never updated me on my order. I contacted them yesterday and this was their response.

We apologize for the delay of your shipment. Due to a high demand, our shipping department is taking between 1-3 weeks to get orders shipped out. There is a glitch on our website where the status of the order does not update and will continue to say “pending” even after it ships out. There are several items on backorder that may be holding up your order from shipping. After two weeks, if the backordered items do not come in, then we will send the in-stock items. The backordered items will then be shipped out with no extra cost whenever they come in. Once your order ships, you will be emailed a tracking number. If you have further questions regarding your order, please contact us directly. Thank you for your patience!

Now ther'e something to bit*h about. Heck I olny ordered one item so they didn't even really look at my order just sent this pre made email.

 

[FUNX650]

I betcha that all customers are not created equal?!?!

Isn't it time for some Companies to rethink: "the worst customers get better service than the best"...
and start thinking about new and creative strategies for serving their most valuable/desirous customers?

I believe this to be true whether the discussion is in regards to current customers, or potential new customers.

Then again...
What defines/determines a most valuable/desirous customer?
What rules of supply-chain management are applicable in this scenario? Should they be broken?

Question to Meghan:
When are you guys at AGO going to have your IPO?
(I'm 'chomping at the bit'!!)



Bob

 

[Meghan]

... id be driven to drink.

I would comment on this but I can't, but I can tell you I have a large frig in my office!:laughing::cheers::laughing:

I betcha that all customers are not created equal?!?!

Isn't it time for some Companies to rethink: "the worst customers get better service than the best"...
and start thinking about new and creative strategies for serving their most valuable/desirous customers?

I believe this to be true whether the discussion is in regards to current customers, or potential new customers.

Then again...
What defines/determines a most valuable/desirous customer?
What rules of supply-chain management are applicable in this scenario? Should they be broken?

Question to Meghan:
When are you guys at AGO going to have your IPO?
(I'm 'chomping at the bit'!!)



Bob

Bob a couple of things, we preach to our staff that every customer on the phone should be treated as your ONLY customer, when talking to a customer I don't look at their history that is where you get in trouble. Because you never know that customer you are talking to ordering $20 might be your biggest customer the next year. So just like in life, treat everyone with kindness and how you want to be treated yourself and you will succeed in business and in life!

As for IPO, no public for us, we like running this like a family. These 45 individuals that work under our roof are family not employees! :kiss:


Meet my family.... the holidays are real fun around here!

 

[FUNX650]

As for IPO, no public for us, we like running this like a family. These 45 individuals that work under our roof are family not employees! :kiss:


Meet my family.... the holidays are real fun around here!

Hi Meghan...

Thanks for your reply. Nice Family!!
Too bad (for me) on the IPO, though.

I understand about the need to be nice.
It's nice that you guys at AGO do not segment your customers into $$$ amounts/per-purchase.

Many Companies do-make-use-of/have-access-to such data, and the analysis necessary to provide
the "decision-makers" with, let me call them: "Actionable insights".

Simply put:
They'll keep what they determine are the good (high value $$$) customers, and let the competition have the low-value customers.
This way they believe that this will eventually drive up their competition's operating costs;
while at the same time: drive-down their competition's profit margins.

On the other hand:
Should Customers (of either the: high/low value persuasion) that are wanting to form a professional business-to-business partnership,
instead of treating an organization like a commodity...be deemed more profitable over the long term?


Bottom line:
My postings to this thread reflects my: growing weariness...of those who seek to provoke hate mongering.



Bob

 

[Sicoupe]

Since joining in March of this year, I have dealt with MEGHAN on a few occasions, and she is one of the nicest lady's I have ever talked to, I forgot something in my order one time and I called her, she instantly got up went to the warehouse and was able to put it in my order before it left, I PROMISE, if this was anywhere else, I would have NOT got that service! I appreciate your hard work MEGHAN and staff keep up the awesome work you do day in and day out

 

[van185]

I have had nothing but good luck with Autogeek and have ordered products for several years and will continue to order in the future. I'm sure like any other company with the numbers of orders that they ship there wil be a few problems. I have had a few leaking bottles, but a simpe phone call and a replacement is always on the way no questions asked. Customer service has always been wonderful. I would just like to thank all the employees of Autogeeek for the wonderful service to the detailing customers.

 

[dad07]

Hi Meghan...

Thanks for your reply. Nice Family!!
Too bad (for me) on the IPO, though.

I understand about the need to be nice.
It's nice that you guys at AGO do not segment your customers into $$$ amounts/per-purchase.

Many Companies do-make-use-of/have-access-to such data, and the analysis necessary to provide
the "decision-makers" with, let me call them: "Actionable insights".

Simply put:
They'll keep what they determine are the good (high value $$$) customers, and let the competition have the low-value customers.
This way they believe that this will eventually drive up their competition's operating costs;
while at the same time: drive-down their competition's profit margins.

On the other hand:
Should Customers (of either the: high/low value persuasion) that are wanting to form a professional business-to-business partnership,
instead of treating an organization like a commodity...be deemed more profitable over the long term?


Bottom line:
My postings to this thread reflects my: growing weariness...of those who seek to provoke hate mongering.



Bob

Bob,
You always have a way of puting things in perspective, in way that you have to ponder.


To the OP, Mark things happen beyound someone elses control.I will say sorry you had a bad experience with AG.

All mine have been very positive.

In my mind AG has tried very hard to make things good and that's obvious.

The good things AG does for ALL of us will always outway the bad.

I personally have valued your opinion and your contributions to this forum. I can only hope that you reconsider your decision to quit posting or participating here.

That's my .02 for what its worth.

 

[TundraPower]

I personally have valued your opinion and your contributions to this forum. I can only hope that you reconsider your decision to quit posting or participating here.

That's very kind and thoughtful of you. I will observe and maybe post off and on, but I will never purchase anything from AG again. I don't have any of these problems with other online merchants.

And for the record, some of ya'll really need to have yourselves checked out, because you've got some kind of codependent relationship going with AG where you will always defend them and they can do no wrong.

Everybody be sweet now and best of luck :dblthumb2:

 

[custmsprty]

That's very kind and thoughtful of you. I will observe and maybe post off and on, but I will never purchase anything from AG again. I don't have any of these problems with other online merchants.

And for the record, some of ya'll really need to have yourselves checked out, because you've got some kind of codependent relationship going with AG where you will always defend them and they can do no wrong.

Everybody be sweet now and best of luck :dblthumb2:

What ever dude, na na na na hey hey hey good bye. Im the MAN