The reality of the 100% Hand Car Wash

Kinda reminds me of the local kids raising money for a sporting event or something. At least they are in the "unknowingly" catagory! I always give them the five dollars and politely decline their services. They are out raising money for their cause!

Jim,

I can't tell you how many times I've done this! :props:

We have a local gas station and for years he's let the high school kids host car washes to raise money for their causes. I just pull up to the light and hand the kids $5.00 and tell them I just washed it but here's a donation! The kids always think that's pretty cool!! :dblthumb2:
 
Scratch your car for $5.00

That's what we call charity or fundraiser car washes. I've organized and been in charge of a number of fundraiser car washes as my daughter was a Cheerleader all the way through school and as well intentioned as a bunch of giggling high school girls can be you seriously don't want them washing your car if you care about the finish quality of the paint.

Even after doing my best to hold a mini-class for all the kids and explain the basics I've watched in horror as these girls would drop a brand new wash mitt onto the pavement of a parking lot and then pick it up and go right back to washing a black Mercedes-Benz or fill-in-the-blank.


What I always recommend to people is just like Bobby stated above, and that is if you want to help out the cause, pull in, hand them $5.00 and then leave.

DON'T LET THEM WASH YOUR CAR.

:laughing:
 
Really great info Mike, pretty diplomatic response as well.

As a veteran of the Zaino vs NXT Wax Wars I've learned to hone my skills in diplomacy... :D


Seriously, the definition of diplomacy is when you're confronted by an aggressive dog you say, "Nice Doggie" as you slowly back up while grabbing a rock.

(I love dogs by the way, just a joke)


:xyxthumbs:
 
Had to add something here: we are totally spoiled--including me. Our "washaterias" are nothing, if not spectatular compared to overseas. Indulge a short story. For the last 12 years have spent most of my time in China, living in Bejing but am all over the place - in more cities than I care to mention. In Xian for example, they have "carwash stores" in narrow one-car-wide shops...all lined up the street for maybe 4 blocks--each competing for business. Cars are lined up--many of them fine rides for the worst care anyone can imagine. One low-watt light bulb in the ceiling, maybe a high pressure sprayer or one bucket, totally dirty rags used repeatedly, 3 small young men or girls climbing all over the paint. AND no switching to new towels from car to car to wash or dry--and with the constant dirt of most places there, the cars are usually not diry, but coated, dried dirty. I have stood and watched the process--no pixs--and have been ill at what I have seen. So sad.

Am with owners of many fine cars most of whom actually take a LOT of pride in their rides, but have NO idea of what it should look like. It was not my place to point out the defects--very rude. Many simply cannot do it themselves: no personal hoses downstairs at their 20 floor apartment or in underground garages. Carrying buckets etc that far--well, its not done. "Now WHO is going to pay for all that water, and hey you are wasting resources." They know nothing of waterless wash, and most car shops do not carry a fine line of products tho you can get them. If you are determined as some are--your ride can be done to greatness. Every once in a while you will see, rare tho, a car with pristine care...and you know that SOMEone somewhere knows what they are doing. The endless dust in most places have discouraged 98% of owners from anything else but going to the rag shops who eek out a meager living to take care of their cars. I recently stood on a back street and watched a young fellow washing a very dirty Lexus, with one shallow plastic pan of water, one rag, and no rinsing. He finished the wheels with the same rag and some fresh water. That was it. No soap of any kind.

Sorry for long post--could not be more in tune with article Mike..thanks. I just was sitting here thinking of the many sites I have seen that would bring cardiac arrest to forum members--very quickly. We obviously are blessed, and we strive for more and more of everything, detail perfections included. The below average, unconcerned USA car owner is light years ahead in paint and car care than most other places. Its all relative of course. I am in no way critical of my friends there; many are as concerned as I am, but feel almost helpless. Thanks for reading, if you got this far. Here's to the Forum and the Fun. BTW- If anyone wants to make a bundle, head to any major China city, set up a truely professional shop..charge just a bit more than the average, and you will be rich above your eyeballs. :buffing:
 
Fantastic Thread, Mike!!! The information was so informative, and well written I might add!!
 
Very well thought out and written. Getting people to take responsibility is a very difficult thing. Most people would rather somone else did that. People pay good money so they don't have to. Unfortunately, as you so well point out, it's only when you do take responsibility that you can make sure that what you get is what you wanted. Education and bringing people's expectations in line with reality is also key as you pointed out.
Well done.
 
Mike, you are right on about silver / gray. I did not know what I know now about paint care when I bought my magnesium metallic RSX. That color seems to hide everything!

Lol, I bought my silver color because I liked the look of the silver. Now I hate it BECAUSE it hides the swirls. I can see them in the right light & angle but that just means I know they're there and it makes it that much harder to tell if I've gotten rid of them (does this mean I need mental help?) :laughing::laughing:

edit: I don't mean to say I don't like the look of the color anymore, just that I hate that it hides the swirls from me hehe.
 
Thread revival! Thanks for this write-up Mike, excellent read.
 
Fantastic Thread, Mike!!! The information was so informative, and well written I might add!!


Thank you. Sometimes I write on deep subjects and sometimes on light and fluffy topics but there's always something for everyone...


Very well thought out and written.

Thank you.


Getting people to take responsibility is a very difficult thing. Most people would rather someone else did that. People pay good money so they don't have to. Unfortunately, as you so well point out, it's only when you do take responsibility that you can make sure that what you get is what you wanted.

Education and bringing people's expectations in line with reality is also key as you pointed out.

Education is key.

And that's why I included all the information I did in my VIF. It's a MS Word document that a person can edit to suit their tastes and the needs of their unique business.

But my style is to over-write and then a person can cut out what they don't want or need. If I didn't include EVERYTHING then there would be NOTHING to pick and choose from.

There's even a section in the form to let your customer know that you can maintain their car and that's primarily "washing" the car to keep it in great shape if the owner doesn't want to take ownership of the car washing process.


Mike Phillips VIF or Vehicle Inspection Form


The washing process is probably the most important aspect of maintaining a car's finish.


Thread revival! Thanks for this write-up Mike, excellent read.


No such thing as a dead thread... if an article is written correctly it endures the test of time.


And thank you...


:)
 
Sad story here considering it involves my own brother...

About a month and a half ago, I did a correction on my brother's 2008 Infiniti G35x, a beautiful car minus the defects, and I had the car for 2 days and I was excited and intended on doing a full correction. The first day I was able to finish getting rid of all the swirls and left with a few RIDS and my plan was to tackle this the following day and apply a nice coat of sealant. I have even documented my work, best I could with my cell phone, by sending him pictures of all the swirls that were removed and how the paint came back to life with a beautiful shine.

So that first night I call my brother to tell him that the car will be ready to be picked up the following night. He asked, "how long will this last?" Great question I thought and began to explain to him that if he maintains it properly that it will last as long as he wants and all the reasons why he should maintain the car himself. He then tells me that he simply cannot do that and will continue to use the swirlomatic car washes because he does not have a access to a garage or the proper tools to maintain it. I have even offered him to let him use my garage and my products. He simply said thanks but no thanks. :eek: This took out all motivation to tackle the RIDS and left me with an empty tank of gas.

Fast forward to a couple of weeks ago, my sister in law mentioned that the RIDS were more visible now that all the swirls were gone. I then explained to her that there were no point of creating a show room car if the car will be run thru automatic car washes. The conversation ended with an "oh well."

If I can't even convince my own brother, I gotta give it up to those that has to deal with these types of customers on a daily basis.
 
^^ shame your own brother didn't care enough to want to maintain his finish after the time you put in. You'd think at the least he'd swing by once a month to have you wash it.

Did a full correction on my friends car a few months back. Only to see it a week later back in its former condition. Why? Bc he dries it with the wrong towels and then eventually got too busy with work he was taking it to some car wash again. Sigh
 
You'd think at the least he'd swing by once a month to have you wash it.

You know, I thought about that but unless he took the initiative to learn and eventually take ownership on the maintenance of his car, I would done that without any hesitation. But sadly... it's the same excuse.... "I don't have time or the means."

It's frustrating because it takes a little bit more than the amount of time to drive to a car wash, wait in line and then wait for it to be completed and drive home compared to DIY.

All I know is that the next time my brother asks me to polish his car, it won't be for free at least. :nomore:
 
Don't know how many times I deal with this, I have convinced over half of my customers to at least do their best to hand wash their vehicles to the best of their abilities.

I do my best to explain to them to invest in a good mitt, soap and technique and it will just save them more money in the future.

But on the bright side, I guess that is a little job security for us! :)
 
I find it amazing how much work you can save in the long run by doing the basics right and paying a little attention to the details.

My case...

My wife's daily driver is the dark red Toyota I put in the "Show and Shine" room here last week. I washed it by hand, but the dealer delivery swirl installation, plus complentary follow up treatments while getting the free servicing left me some correction to do after only a year on the road.

My Mazda has never seen the inside of a dealership or a car wash. It's been 100% me since delivery almost four years ago. It is just now to the point where I have some random scuffs and a few light swirls from snow brushes and my washing mistakes that need correcting. Nothing like the wife's Toyota. I'm not even going to try and correct it going into the winter "cycle" but will wait until Spring. At that point it will be almost five years old.

I'm not perfect, but I'm much happier only correcting every 4~5 years vs 1, or less! I spend so much less time doing my sesonal detailing sessions.
 
Mike, a maintenance plan is something ive been struggling with for a while. Although i do maintain a few of my clients vehicles i dont have an established maintenance program.

In another thread you suggested that i offer different levels of maintenance and bill my clients monthly. Advice taken. Will do! Thanks
What im struggling with is how to schedule them in. Being a home based business i think i actually have a disadvantage to the mobile guys when it comes to maintenance.

Do you think setting aside one day out of the week as a maintenance day would work?
I was thinking that if i could get 8-10 of my best clients on the program i could try to get the majority of them to schedule of my maintenance day.

Any advice helps. Thanks so much
 
Mike, a maintenance plan is something ive been struggling with for a while. Although i do maintain a few of my clients vehicles i dont have an established maintenance program.

In another thread you suggested that i offer different levels of maintenance and bill my clients monthly. Advice taken. Will do! Thanks
What im struggling with is how to schedule them in. Being a home based business i think i actually have a disadvantage to the mobile guys when it comes to maintenance.

Do you think setting aside one day out of the week as a maintenance day would work?
I was thinking that if i could get 8-10 of my best clients on the program i could try to get the majority of them to schedule of my maintenance day.

Any advice helps. Thanks so much


Hi Jeremy,

Being home-based can actually be an advantage over being mobile as you don't have to spent time, gas and wear-n-tear getting to customers just to do a quickie detail.

The trick is getting their car to you. Either they have to arrange to drop it off or you have to arrange to come and get it. It's much better if you can get them to drop it off.

Most of the guys I know that have been successful with this are mobile and they set up the cream of their crop, that is their top clients and they usually take care of all their personal cars or i some cases, their car collection.

I'm working behind the scenes on this project but much of the "work" will take place at SEMA...

So hang tight, until then nothing ventured, nothing gained, try your idea.



:)
 
Thanks mike, I am going to try out having a maintenance day. Now ,as we've been talking about in this thread, I just have to convince my best clients that it is worth their time to bring their cars to me once a week. . .rather than go to the squirrelomatic.

I knew I had to start a maintenance program after I did a 14 hour correction on a black Mercedes gl550 a few days ago. It had been hologrammed to pieces by the dealer. He wanted all the swirls and holograms out. When he came to pick it up, he asked if he could swing it through auto magic once a week! Doh!
 
When he came to pick it up, he asked if he could swing it through auto magic once a week! Doh!


:dunno:


There's a thread posted recently about a new website, can't remember whose but a regular member. (sorry, too much data input into the brain each day).

Anyway, he had 4-5 "packages" listed and the best package, show car exterior detailing had a comment tied to it about for this package the car owner needs to know that afterwards the car needs to be washed carefully.

My comment in the thread was I thought that was a great idea because like your customer demonstrated...


People don't know...

That is, most people don't know squat about the paint on their car and some people actually think if they spend a lot of money on a detail job this somehow transforms the paint in a way that it will never get scratches again.



Anyone remember that thread?


:)
 
Great article Mike. This is why you are one of the people I have the most respect for in the detailing industry, because what you write about is what happens in the real world.

As someone who was detailing for extra income and stopped this year, it has really opened my eyes.

In my opinion, there is a lot of marketing hype in the detailing industry.

I consider you to be a realist and you tell it like it is.

This type of situation is one of the reasons I am happy to no longer be detailing. I can understand how the detailer that worked on the car must have felt. All of their work ruined by a couple of washes.

The reality of things is 99% of people cannot maintain a swirl free finish. Even a detailer has a hard time keeping a black car completely swirl free.
 
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