This is how awesome autogeek is

H

honda.crz.nsbp

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While checking the tracking number of a recent autogeek order this morning, I was surprised to see that the order had been shipped back to the sender. Following up, I called the autogeek customer service line to ask about the order. I was told that the package was damaged in transit, and that UPS had already contacted autogeek and that they were preparing to send me another package later that morning.

I was kind of bummed out, as I was hoping to use some new products this weekend. Figuring I had nothing to lose, I asked about possibly getting another bottle of WG spritz sealant, since it went on BOGO less than two days after I placed my order last week. I expected the customer service rep to say no (I wouldn't have held it against him, regardless), but to my surprise he said that they could do that for me!

I just received the shipping confirmation from autogeek, and low and behold, I see an extra bottle of the WF spritz sealant on the invoice at no extra charge.

Thanks, autogeek! You guys totally made my day. Already, I'm telling my friends to order from you guys.
 
good clients and good people working with good companies always leads to positive results.
 
I love Autogeek :) They are part of my new obsession and led me to the love of detailing now. I'm happy for you. Getting the extra bottle thrown in is awesome.
 
Good clients and good people working with good companies with strong values always leads to positive results.

Without values in the mix, its just another store.
 
Dude I must say I am very pleased with Autogeek and the staff. Nick is always helpful, he responds to emails quick and always has results same goes for Meghan and Penny. Mike is freaking awesome!!! years of knowledge and free advice.
I know sometime we B&M about shipping cost and coupon codes, but remember its not cheap to run a online forum either...
 
Autogeek rocks along with the entire PBMG! I've order from ACC and my experiance has equally been great!

Its kinda of funny that Autogeek instantly gets a bad thread posted when someone has a problem, but we never hear about all the constant orders that go through without a hitch or the successful times customer service fixes a problem that arises. Thank you Autogeek!

Thank you OP too for posting! Great to hear you got another bottle of WG spritz sealant! :)
 
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