Wow guys, reading about all the dealership shop work sure brought back memories for me.

I of course never worked FOR a dealership, but owning a towing business for 18 years I sure went in a ton of them, worked for a ton of them and knew a lot of great hard working guys in them as well.
Tool boxes having wheels is one that stuck with me. One of my shops was Carriage House MB, with a buddy doing ACC and RBM. So yeah, I was in all three of them weekly. Talk about rolling tool boxes! I became known around Atlanta as THE "go to guy" for the most massive toolboxes pretty much in the dealership shop industry. Not to put down the Ford, Mitsubishi, Carmax and GM guys, but the MB guys are freaking SERIOUS about their toolboxes! That and they'd move from one shop to another at the drop of a hat.
OTOH, for a well qualified Tech, the shops were fighting to steal them from one another. Then throw the independent shops into the mix and it all goes sideways.
I moved so many boxes that I put together a complete tool box on my truck full of straps of all sizes, mats, you name it. Whilst other guys you'd see put hooks on the caster wheels and winch a 5 ton tool box up on the bed, I'd put 2 full 4" straps around them and pull them the right way. Because of that, the MB guys refused to let anyone even touch their boxes but me. Also because of that, and the huge amount of time involved I developed a minimum $125 tow charge (back in the 90's). Didn't want to pay me....? Go to the guys that'd rip your casters off! Even ACC and RBM guys would call rather than have their own dealership towing account do it.
But yeah... the politics of the "dispatcher" was and probably still is something that can leave you disgusted with your entire day, or MONTH!

Even I, as the guy that already had a contract with a shop had to deal with "the dispatcher politics" from time to time. Not to mention they expect you to tow comebacks for free. OMG!!!