Took my wheels to the local tire shop

Wheel Technology is the best place in the Dallas Fort Worth area to get them repaired.
 
I forgot about this thread. I recently had to have a new tire put on because of a defect. I've been looking at equipment and how to's mounting and balancing. That's how much I don't want anyone touching my car
 
I found one mobile guy that comes to my area and one about 45 minutes away that uses Dupont.

So we have been to 3 mediations. The 1st one got cut short due to the defendant having to leave early. The second one I got 2 estimate for repair work which were $500 plus tax and $625. These were via email. The defendant wanted everything on paper so we said we would come back for a 3rd mediation. He also wanted to find out what the cost would be if he were to buy me new wheels and he were to keep and sell my old ones.

The mobile wheel repair guy the defendant offered never answered my calls or called back after leaving my voicemail. The one estimate I did receive was from the guy 45 minutes away which was about $527.50 all together for all four wheels. For all brand new wheels it is about $1000. The defendant stated in the previous mediation he could sell my old ones for $125 each. So the total for him for buying me new wheels would be about $500.

The defendant now figures he is only responsible for damage to both of the wheels. Not all four. I've asked him to point out the second wheel, the first being the one with the gouge in it, in which he thinks he is responsible. He couldn't and would not do it.

I figure for wheel repair he would have to owe me around $700-$800 for the repair, rent a car, gas and the court costs.

He said he would give me $300.

I asked what his defense was in all of this and he simply stated that is what I can offer you.

He then asked for a court case and proceeded out the door in which a mediator said he was not allowed to leave.

So we have a court case this coming monday the 14th.

So far he hasn't really stated any facts throughout the whole process. He will explain that it is impossible to take a wheel off without damaging it, or that he can't see the scratches in the pictures although they are visible. He kept stating I was the first to complain about his service even though he has had thousand of customers.

He basically tries to rock the boat and not give any facts for a defense. I asked about the security footage and why he would not have brought it in as a defense. He told me it was on his phone. When I asked to view it he said his phone had an update and basically deleted the file or that it is unavailable. He keeps suggesting his mobile wheel guy, but states he has never had to use him and he has mentioned he is not for certain of the work he does.

It also didn't help that I had one of the newer mediators in my ear talking about the reason we are here was because I filed for small claims. Then I had to explain to her how I had no choice and that the defendant would only pay for one of the wheels when this all happened.

That's about the short of it. Just been going back and forth.
 
I wouldn't go with mobile if you need perfect results. They need to refinish the entire wheel for best results. Keep sticking it to them.
 
Ck996tt said:
I wouldn't go with mobile if you need perfect results. They need to refinish the entire wheel for best results. Keep sticking it to them.
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Mobile wheel repair is common and just as good. A local repair shop thats mobile here is the most popular one in town.
 
BradsDetailing:

I did not read all the posts.

Did you by any chance buy your tires from TireRack and use their installer recommendations?
 
custmsprty said:
Hopefully you get Judge Judy.
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I know our judges here aren't very lenient and do not nit pick from my little experience in small claims.

I can't see get nothing out of this.

But I don't know if they will give me new wheels like I originally asked.
 
Good luck with your case. I'm in the same situation and going to talk to th owner this weekend.
 
I didn't think the mobile guys could fully strip a wheel, repaint, and balance the tires from a truck. I was under the impression they touched up wheels. I owned a set of wheels that had been worked on by a mobile guy and the finish did not feel consistent over the entire wheel. I will say they looked fine. If you get your wheels redone, have them paint and clear coat the barrels too.


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Mine were not that bad! But....after some new meats yesterday at FIRESTONE, i did notice surface scratches on all 4 on the faces. Not bad but there. I did call firestone this morning and told them. He said bring it up tomorrow for a look see. They just had their machines serviced.
 
Interesting ^^

Well I got back from court and the commissioner awarded me $250 and felt that he was responsible for two of the rims. Didn't explain to me how he came to that conclusion besides that I was lucky that I took pictures in the first place otherwise I would not of had a case.

I really don't get it. He damages all four yet only has to repair two?

I didn't even get the valve stems in the judgement or the tax added on to the repair work.
 
Just curious if you had any more updates you would be willing to share. I hope you were able to get everything you deserved from this guy!
 
Hellspawn said:
Of course - the average tire shop doesn't give 2 flips what they do to your wheels, it's about how little time they can spend on it so they can get to the next job. in this case, go home.

I always have the manager on duty come out and do a close-up inspection and I tell them outright 'if they don't come out looking like this there will be a problem'. I also have a sleeved socket to protect the barrels and insist on no air tools.

I've had 3 wheels REPLACED by these hack tire shops and I raise hell until they do so. No refinish talk either. It didn't come in looking like that so....

I now have 2 shops that I've established a rapport with and one specific person does the job at each one. No damage in 4 years and 3 sets of tires.

As these 2 shops have told me 'it can be done without damage, it just TAKES LONGER'.

Oh and the 2 shops are little non-chain places with nice prices.
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These are the customers I'm not looking to work for. Too much of a PITA. We have replaced one damaged wheel without waiting to see if the customer noticed. It simply got damaged so we fixed it. But if someone is going to tell me how to do my job in this way they can go somewhere else. All that should be said is "please don't scratch the wheels".
 
Nutbolt said:
These are the customers I'm not looking to work for. Too much of a PITA. We have replaced one damaged wheel without waiting to see if the customer noticed. It simply got damaged so we fixed it. But if someone is going to tell me how to do my job in this way they can go somewhere else. All that should be said is "please don't scratch the wheels".
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Yeah, how dare a customer expect you to not damage their property. And as we see all too often, have the shop lie about it. It has happened to me, also. The nerve of some customers! It's so much easier sending customers somewhere else rather than doing work the way it should be done.
 
I took my truck to a chevy dealer when I bought new wheels and they did a pretty good job. Id never take it elsewhere unless I personally knew the person doing the work.
 
Finally had mine resolved a few weeks back.




39 Days later, i finally got the new wheels!
passout.gif
Not quite the same finish, but this is a gun metal gray/silver. I like it better than what i had on. Looked them over before accepting them. 100% PERFECT. NO MOUNTING DAMAGE. Imagine that. I wanted my old ones back to sell, but they needed them as a core charge. $140/wheel if i wanted them. The roads are dry, so i got a chance to seal them with the DP WHEEL COAT. Calling for bad weather tonight. THANK GOD THIS IS OVER!
 
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