IMO:
"Topping a Coating" is a project fraught with risks;
among them being: presumptuousness; imprecision;
and mystification.
Bob
Bob is an encyclopedia, regarding all aspects of the detailing business.
Although he explains in a japanese hai kai style, in which, being a non english speaker, sometimes I find it hard to fully understand it, when I finally do I see he nails it.
The only problem I see in his remarks is the lack of dealing with detailing customers on an everyday basis. I would assume he doesn't have to deal with it as his main business.
For instance, friday we were finishing a polishing and coating a VW Amarok for a rich PITA customer, we were halfway there when he came to the shop and started to touch the panels; he said, ' f&%£, it ain't coated', in my language, we said take it easy, it is not finished yet, tomorrow it'll be ready.
He said that because he touched a coated panel and it wasn't as slick as he expected; we let the coating cure for less than 24hrs (it is 35 to 38C here), applied Reload on top of it, and when he came to the shop he said, 'Oh, now you finally coated it.'
Sometimes you have to tweak it a bit, to serve, to fill the expectations of our clients. Since it is an add-on, I'm not lying to him since I really coated, I see no harm in it.