UDM is Broken

tommy

tommy

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Today during i polish my car that almost finishing. :buffing:

I used edge wave pad system on speed 5 with SSR1.5. I polish on the left door side of the car, suddenly the pad is fallen on floor together with counterweight part but the motor still working then i switch it off.

Very suprised me! the axis spins of counterweight is Broken!. I also attached some pics of them on where is broken.

I think this case not yet happen and you may questioned that what i did with it?, the answer is I used it as uasual, i've used it many time, anyway i still love it even it broken now, just hope to get a new one.

BTW, In this case can i request a replacement regarding warranty?
 
I'll bet someone at AG will help you figure out the best plan. Sorry it happened.
 
Wow just wow that is a terrifying site to say the least.
 
That isn't good at all. The UDM people don't recommend using the Edge system because the pads are really heavy, and I guess in this case, too heavy for the axle to hold up. It definitely shouldn't have broken though. I believe Autogeek would like you to deal with them instead of the manufacturer if you bought it from AG...
 
hopefully David can work the bugs out and get the Machine to perform as is was meant to be..it was a good idea with good intentions it just has a few flaws..i hate to say it but the udm may be over shadowed by the Flex Da polisher...
 
budman3 said:
That isn't good at all. The UDM people don't recommend using the Edge system because the pads are really heavy, and I guess in this case, too heavy for the axle to hold up. It definitely shouldn't have broken though. I believe Autogeek would like you to deal with them instead of the manufacturer if you bought it from AG...
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Yes, I bought it from AG and i already send a pm to Meghan last night.
 
sounds to me like edge should be responsible... however my first udm broke and AG replaced it. The worst part is the replacement they sent me is now acting very funny, vibrating really bad. I sent meghan a pm, and she said to contact Dwayne... as this is his department now.
 
I don't see how the Edge is responsible here :confused: as DavidB did give the edge system the green light with the prototype UDM but the production UDM had a revised housing (from what I remember) and David then back tracked and retracted the use of edge pads until a new weight was designed to ease up on the vibs. If David never told AG not to o.k it with the UDM it would lead back to him, but if he did AG is at fault for recommending it on there site.
 
I don't see where AG recommends using the Edge system on their site? All of the UDM kits use a 5" backing plate and not the Edge 2000 system... I'm not sure of the particulars on why the UDM folks retracted the Edge as an acceptable system but there must be a reason why, and I think Tommy has the answer... Blaming Edge fully doesn't seem right ... sure their system is heavier but there wouldn't have been an issue if the UDM had stronger metals that don't snap in half ....
 
Dust2Glory said:
sounds to me like edge should be responsible... however my first udm broke and AG replaced it. The worst part is the replacement they sent me is now acting very funny, vibrating really bad. I sent meghan a pm, and she said to contact Dwayne... as this is his department now.
Click to expand...

Your UDM is vibrating badly? But you said that only real men can handle the massive vibrations of the UDM.

Gotten a little much for you???

LOVE IT!!!

:righton:
 
scottgt said:
wowww...did it damage the paint
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No, its didn't. Lucky me that i didn't push much presure on the head of the udm. Its broken while moving on the paint, but before I used the edge blue, I just finished fist step on swirl mark removal with the edge orange pad & SSR2.5.

Yes, It hard to say that caused from the edge pad.(may or may not).

I just thinking of the iron axis is may not enought qaulity? (Just my thought it may not right)

I noticed that everytime when i use edge system the heat will effected to the edge adapter that can't tuchable but the plastic on the center look fine not burn on it...so the heat may cause the iron axis broken if you polish long run. :buffing: that what's i thought.


Just waiting for AG or David to respond on this case.
 
Dust2Glory said:
sounds to me like edge should be responsible... however my first udm broke and AG replaced it. The worst part is the replacement they sent me is now acting very funny, vibrating really bad. I sent meghan a pm, and she said to contact Dwayne... as this is his department now.
Click to expand...




I think its pretty obivious now you just have a grudge against edge. This has absolutly nothing to do with edge. It has to do with a machine that still has bugs.
 
P1et said:
Your UDM is vibrating badly? But you said that only real men can handle the massive vibrations of the UDM.

Gotten a little much for you???

LOVE IT!!!

:righton:
Click to expand...


No No NO... this is beyond normal vibrations!!! I'm still not gonna let you knock the UDM
 
tommy said:
No, its didn't. Lucky me that i didn't push much presure on the head of the udm. Its broken while moving on the paint, but before I used the edge blue, I just finished fist step on swirl mark removal with the edge orange pad & SSR2.5.

Yes, It hard to say that caused from the edge pad.(may or may not).

I just thinking of the iron axis is may not enought qaulity? (Just my thought it may not right)

I noticed that everytime when i use edge system the heat will effected to the edge adapter that can't tuchable but the plastic on the center look fine not burn on it...so the heat may cause the iron axis broken if you polish long run. :buffing: that what's i thought.


Just waiting for AG or David to respond on this case.
Click to expand...

Like i said before... You need to contact Dwayne. He will be the one to take care of YOu.
 
Dust2Glory said:
Like i said before... You need to contact Dwayne. He will be the one to take care of YOu.
Click to expand...


I just recieved an email from Dwayne on last night. He has spoken with the manufactory guys about this and they are on process to shipping a new manchine to me with no charge fee if delivering in US. But if wish them to shipping to Bangkok I just responsible for shipping fee.

Anyway, My BIG THANKS! to Dwayne & Meghan that take care of me on this problem without any question about claim a warranty. Very good support.

Thanks for you all for suggestions.

Just hope that it will not have any problem on a new machine.
 
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