What did they forget to do??
- Thread starter rotzilla
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Matt
Active member
- Aug 25, 2008
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Hard to tell without pictures, but sometimes during clear coating the final finish doesn't come out perfectly smooth and requires some compounding to correct.
In this case, as you've said, it seems like they've not gotten it perfect in that spot and haven't compounded the area to make it perfect. To check, take some strong compound on a terry cloth or foam applicator made with CUTTING foam (same foam as an orange pad or stronger) and do a test patch by hand. If it comes out nice, there's your culprit.
Hope this helps.
In this case, as you've said, it seems like they've not gotten it perfect in that spot and haven't compounded the area to make it perfect. To check, take some strong compound on a terry cloth or foam applicator made with CUTTING foam (same foam as an orange pad or stronger) and do a test patch by hand. If it comes out nice, there's your culprit.
Hope this helps.
tuscarora dave
Active member
- Aug 21, 2009
- 5,408
- 12
Where did you take it to have it painted? Just like in the car detailing industry, there are different levels of quality in the auto painting industry. Did the paint shop discuss with you any choices of options?
Depending on what you are willing to pay for a paint job, they'll either just prep it and spray it or they'll prep it, spray it, wetsand the freshly painted finish to remove orange peel then buff it out to remove the sanding marks.
Some places will require that you do the prep work and they'll just spray it for a very cheap price. Which did you choose or what level of service were you willing to pay for?
Sadly, I have seen some paint shops repaint just a portion of a vehicle using base coat/clear coat on the portion that they worked on while the rest of the car is single stage paint. This certainly offsets the look of things.
Some dealerships don't pay their employees the money they're worth which creates a high turnover rate. In this case you may not have a true craftsman working on your car which could end up in a sad looking paint job.
Some places are just plain hacks and don't care about the quality of the work.
My point is that there are tons of variables to consider when having a car repainted. You must do the research and decide what you are willing to pay to have done. In almost all cases that I have seen when a car is repainted whether they wet sanded the paint and buffed it or not, the finish is still not perfect because in a lot of cases, they are painters not detailers. Often times a high end detailer who knows how to correctly buff paint to perfection will be needed to make it really look it's best. But here again you'll be faced with the "what am I willing to pay for" question.
Maybe you could give a little more info combined with some photos because with what you've given us so far, all we can really do is guess.
Depending on what you are willing to pay for a paint job, they'll either just prep it and spray it or they'll prep it, spray it, wetsand the freshly painted finish to remove orange peel then buff it out to remove the sanding marks.
Some places will require that you do the prep work and they'll just spray it for a very cheap price. Which did you choose or what level of service were you willing to pay for?
Sadly, I have seen some paint shops repaint just a portion of a vehicle using base coat/clear coat on the portion that they worked on while the rest of the car is single stage paint. This certainly offsets the look of things.
Some dealerships don't pay their employees the money they're worth which creates a high turnover rate. In this case you may not have a true craftsman working on your car which could end up in a sad looking paint job.
Some places are just plain hacks and don't care about the quality of the work.
My point is that there are tons of variables to consider when having a car repainted. You must do the research and decide what you are willing to pay to have done. In almost all cases that I have seen when a car is repainted whether they wet sanded the paint and buffed it or not, the finish is still not perfect because in a lot of cases, they are painters not detailers. Often times a high end detailer who knows how to correctly buff paint to perfection will be needed to make it really look it's best. But here again you'll be faced with the "what am I willing to pay for" question.
Maybe you could give a little more info combined with some photos because with what you've given us so far, all we can really do is guess.
rotzilla
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- Sep 28, 2011
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- #4
It was taken to a dodge authorized repair facility, actually dealer owned facility.
The repairs were covered under factory warranty.
The entire front door was re-shot and looks good, however the rear door was blended, looking at it straight on it looks fine, when you get lower and look up you can see the different glosses, dull to shiney..
Besides the door the rest of the truck has dried buffing compound in spots. It looked good outside semi-clean, with no sun. Once I got it home and washed I spent hours getting what compound I could off, and documenting what they have to re-repair.
Not totally disgusted, I have seen worse, but not thrilled either. Its going back in tomorrow. Lets see if they can get it right.:buffing:
A 4 day job is going on its 14th day.
The repairs were covered under factory warranty.
The entire front door was re-shot and looks good, however the rear door was blended, looking at it straight on it looks fine, when you get lower and look up you can see the different glosses, dull to shiney..
Besides the door the rest of the truck has dried buffing compound in spots. It looked good outside semi-clean, with no sun. Once I got it home and washed I spent hours getting what compound I could off, and documenting what they have to re-repair.
Not totally disgusted, I have seen worse, but not thrilled either. Its going back in tomorrow. Lets see if they can get it right.:buffing:
A 4 day job is going on its 14th day.
rotzilla
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- Sep 28, 2011
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- #5
Truck is back from 4th trip to body shop.
My question is on the panels that they blended the paint on under bright lights and at a steep angle you can see what I can only discribe as blemishes in the paint, it appears consistantly spotty until a point where it turns to original paint. You cannot see it under normal light conditions. Do all blendings look like this? or should I not be able to see this?
Also there are places where the bag (shop term ???) had fumes get under it and it left marks on the paint, almost like you removed wet celophane from the paint then it dried, again very difficult to see. 2nd part I guess is a rant, gonna have to force the shop to fix.
Man my truck is a mess! Head light lens appears to have a glue on it, mirror has been gouged and discolored, screws loose in the door panels. ARGH!
My question is on the panels that they blended the paint on under bright lights and at a steep angle you can see what I can only discribe as blemishes in the paint, it appears consistantly spotty until a point where it turns to original paint. You cannot see it under normal light conditions. Do all blendings look like this? or should I not be able to see this?
Also there are places where the bag (shop term ???) had fumes get under it and it left marks on the paint, almost like you removed wet celophane from the paint then it dried, again very difficult to see. 2nd part I guess is a rant, gonna have to force the shop to fix.
Man my truck is a mess! Head light lens appears to have a glue on it, mirror has been gouged and discolored, screws loose in the door panels. ARGH!
Pictures would help.
Curious.
Does it look like it went from this to this? My mom had her car worked on and this was the end result. I told it look terrible but her not being a car person, she just couldn't see the difference. So we never got it fixed.
That is horrible. Looks like a perfect chance to practice your sanding techniques.
Four times in the shop already? Not sure this shop CAN make it right. Might try getting in touch with the GM or owner of the dealership, give him a run down of aht all has happened and supply photo documentation - looks like you have plenty of pics in your gallery. Ask him to foot the bill for you to take the truck to a shop of your choosing to make it right. If you don't get any help there, you might try applying pressure to them - BBB complaint, call Dodge directly and file a complaint along with all the documentation of what you have gone thru to correct this, if this is a factory warranty issue with the paint and they heve tried 4 times to correct it might even make some noise about invoking the lemon law. Don't know if that would apply to poor painters work but might at least apply some pressure to them...
rotzilla
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- Sep 28, 2011
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- #12
A chrysler rep has helped with this all along. They have been somewhat helpful.
Spoke to dealer today and in around about way I was accused of causing damage to the truck myself after leaving the shop. Unfortunatly for them I had a witness and also pointed out the damage to an employee before I removed the truck. I'm feeling the relationship begin to strain with the service dept. The body shop will no longer talk to me, they refuse. LOL
(I know what your thinking but I have been nothing but nice.)
The over spray is bad enough that hot water and soap would not remove it, not sure what it is. I was able to remove a small section on the step with clay, but it took some serious elbow grease.
I am ready to go BBB and arbitration as soon as further repairs are denied.
I have done some research on the Lemon Law, however I believe I have to go through arbitration first, according to chrysler. Probably give a ATTY a call on my days off.
Spoke to dealer today and in around about way I was accused of causing damage to the truck myself after leaving the shop. Unfortunatly for them I had a witness and also pointed out the damage to an employee before I removed the truck. I'm feeling the relationship begin to strain with the service dept. The body shop will no longer talk to me, they refuse. LOL
(I know what your thinking but I have been nothing but nice.)
The over spray is bad enough that hot water and soap would not remove it, not sure what it is. I was able to remove a small section on the step with clay, but it took some serious elbow grease.
I am ready to go BBB and arbitration as soon as further repairs are denied.
I have done some research on the Lemon Law, however I believe I have to go through arbitration first, according to chrysler. Probably give a ATTY a call on my days off.
Good luck with that. Yo may want to get the BBB complaint done ASAP - I have only had to go this route once before, but once I did the company that was d$%^ing me around was willing to do just about whatever it took in exchange for my listing the complaint as resolved to my satisfaction with the BBB. Having unresolved issues affects a companies rating with the BBB, I know some companies take this a lot more seriously than others but I would think a dealership - or any company whose average product cost around 25k - would take it very seriously. Just my .02
rotzilla
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- Sep 28, 2011
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- #14
Dealer shut me down, and will no longer attempt to resolve my complaints.
Hell they won't even fix a rattling screw that is inside my door. Just makes me want to poop!
Since the truck is not going in the shop in the near future I decided to place all my personal affects back into the truck. Much to my dismay when opening the rear passenger door I noticed a 4" mark on the door panel where the plastic has been melted. OMG! I wanna Poop again.
Anyway complaint has been filed, atty have been contacted and case is up for review. Afraid to say much more. Wish me luck.
rops:
Hell they won't even fix a rattling screw that is inside my door. Just makes me want to poop!
Since the truck is not going in the shop in the near future I decided to place all my personal affects back into the truck. Much to my dismay when opening the rear passenger door I noticed a 4" mark on the door panel where the plastic has been melted. OMG! I wanna Poop again.
Anyway complaint has been filed, atty have been contacted and case is up for review. Afraid to say much more. Wish me luck.
rops: