Where do I contact Rupes?

poyo150

poyo150

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Hello, sorry about making this thread but how do I contact Rupes? I having issue with my polisher.

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Mike Phillips said:
What's the problem?


Maybe someone on here has a solution.


:)
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Hello Mike,

I been having issues with my Rupes Big Foot nano. My issue is that it stops working all together, even if the polisher is connect to the power outlet.

I love this polisher. It's amazing 😃

Sent from my LG-H918 using Tapatalk
 
poyo150 said:
Hello Mike,

I been having issues with my Rupes Big Foot nano. My issue is that it stops working all together, even if the polisher is connect to the power outlet.

I love this polisher. It's amazing ��

Sent from my LG-H918 using Tapatalk
Click to expand...


Todd, Jason and Dylan are all members of this forum so maybe they'll chime in and address your situation.


:)
 
Dylan posted this thread.

Have a problem with a RUPES polisher or product?

Dylan@RUPES said:
Since it seems to continue to be a point of confusion for people here on AGO I am creating this thread in the hopes people will seek it out when there are issues.

In March of 2015 RUPES SpA of Milan, Italy acquired Cyclo Toolmakers of Longmont, Colorado. The result was the formation of a wholly owned subsidiary to be known as RUPES USA, Inc. This operation serves as the entire sales, service, marketing, distribution, repair and even some manufacturing for RUPES in North America. Our offices in Longmont Colorado house a full staff of customer service, marketing, sales, training, and manufacturing team members here to provide support for our customers. If you ever experience an issue with a RUPES product please contact us so that we can provide you the support this organization was created for.

At the time this post was created we have 3 full time customer service representatives ready to assist with anything you need and a total staff of 16 people here in the US dedicated to all the various support roles for RUPES and expanding more all the time. If you have an issue with a product please use the contact information below so we can assist you. Our offices are open Monday thru Friday from 8am - 5pm MST :

PHONE: (970)535-0100
EMAIL: [email protected]

Additionally myself and Todd Helme (Todd@RUPES) are available via PM on AGO most days, however email or a call are generally the fastest way to resolution. RUPES does not contract with any 3rd party tool repair company for warranty purposes. If you have a warranty claim you must contact us directly for repairs under the warranty program
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poyo150 said:
Hello Mike,

I been having issues with my Rupes Big Foot nano. My issue is that it stops working all together, even if the polisher is connect to the power outlet.

I love this polisher. It's amazing ��

Sent from my LG-H918 using Tapatalk
Click to expand...

Yeah - my ibrid nano was dead from the factory and am having a tough time even getting a replacement...sigh...
 
Who did you buy it from? If you bought it from AG and it was DOA I'm sure they would make it good. If you bought it elsewhere contact them.
 
rlmccarty2000 said:
Who did you buy it from? If you bought it from AG and it was DOA I'm sure they would make it good. If you bought it elsewhere contact them.
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I have been since contacted by Dylan and are in the process of sending me a replacement.
 
coolcobramatt said:
That's good news to my ears. I've sent him two PM's over the past few months about my Duetto and no reply yet.
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Have you tried emailing him or the customer support people directly ? The one time I tried sending him a PM his inbox was full but with an e-mail both him and the customer support department were quick to reply and went above and beyond to make things right. To be honest I was dissapointed at first but now I could not be happier and am eyeing a MkII.
 
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