Why did this thread get pulled....,?

I wouldn't be surprised if the shop that did the work complained--they were named (and shamed) in the thread.
 
I can understand. I really hate stuff like that. Doctors call it long distance diagnostics. I try to keep a very balanced approach to this kind of things because you are only getting one side of the story. It's the new way of doing things now, people go on public forums to resolve issues they have with 1 person or company. The problem with that is that it creates liability for the forum's owners.

I hope the original poster will find a solution for his problem.
 
Twas an interesting tale of woe & Caveat Emptor...bummer for the OP though...what a mess.

Setec Astronomy said:
I wouldn't be surprised if the shop that did the work complained--they were named (and shamed) in the thread.
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Could be although they sure seemed like a mess as well. Who know, though...2 sides to every story.
 
BudgetPlan1 said:
Could be although they sure seemed like a mess as well. Who know, though...2 sides to every story.
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Regardless, the OP told us that he told the shop about the thread, and maybe even showed/linked them...it was bad PR for them and it would be unsurprising if they asked for it to be pulled, or as Calendyr alluded to, perhaps the management here preemptively pulled it.

As Poorboy Steve once said at one of his detail days, about the (at that time new--this was probably 2005 or 2006) trend of using spotlights to look for swirls while polishing: "if someone sees your car and it looks nice they're not going bring out a light to make sure if it looks nice with that" (sorry Steve if I butchered that, it was a long time ago). I think Frank S. also mentioned something recently about Mike Phillips joking with him similarly.

So although it is common for us 'Geeks to go to extreme measures to check our work, I wouldn't be surprised if the shop in question had never seen/had anyone do that and thinks it's the stupidest, most unfair thing in the world (to take videos in a dark garage with a flashlight on the paint). As Mike Phillips has noted, detailers who frequent detail forums are way more informed than those that don't, and as is the case in many technical fields, it can be quite jarring if you don't keep up for someone to point out, when you think you are at the top of your game, that you're not.
 
It was a very informative thread though. A great learning experience for the shop management if they chose to take the direction of improvement.

Mentioning the name was probably unnecessary, and the cause for the removal
 
dlc95 said:
It was a very informative thread though. A great learning experience for the shop management of they chose to take the direction of improvement.
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They didn't sound like they were taking it as a learning experience. The reality is, if their market is satisfied with the price/quality of their work, there isn't really a reason for them to change, and it provides an opportunity for a 'Geek to service the more discriminating customers in that area.
 
Setec Astronomy said:
They didn't sound like they were taking it as a learning experience. The reality is, if their market is satisfied with the price/quality of their work, there isn't really a reason for them to change, and it provides an opportunity for a 'Geek to service the more discriminating customers in that area.
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Hence the "if".
 
So a shop can ask for a customers experience thread to be pulled because they were named for their subpar work and it'll actually get pulled? I really hope not, threads like that keep shops honest.

I think perhaps the customer asked for it to be deleted, maybe as part of a deal with the shop to get a refund.
 
RZJZA80 said:
So a shop can ask for a customers experience thread to be pulled because they were named for their subpar work and it'll actually get pulled? I really hope not, threads like that keep shops honest. I think perhaps the customer asked for it to be deleted, maybe as part of a deal with the shop to get a refund.
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I think you underestimate the liability concerns that Calendyr mentioned. AG/PBMG really has no reason to expose themselves to a lawsuit, they are in the business of selling detailing products, they're not Yelp, they have no "duty" to keep shops honest.

From the shop's perspective, they went over and above, did the work twice, they are the authority, the customer was some uninformed loony who took some information from the internet and applied it incorrectly to the situation.
 
Bad thing is today’s world businesses are paying people to remove bad social media reviews or to post favorable ones.




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The funny thing about this, is here in the 'Geek court, the shop is guilty of malpractice. But out in the real world, with the CC company or in small claims court, here's a company that's been in business for decades, huge impressive client list, has pictures of 3 people working on the car...the complainant has a cell-phone video with a flashlight in a dark garage and some people on an online forum...who do you think is going to prevail?
 
Setec Astronomy said:
The funny thing about this, is here in the 'Geek court, the shop is guilty of malpractice. But out in the real world, with the CC company or in small claims court, here's a company that's been in business for decades, huge impressive client list, has pictures of 3 people working on the car...the complainant has a cell-phone video with a flashlight in a dark garage and some people on an online forum...who do you think is going to prevail?
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The customer who received an email saying he was to receive a refund. :)
 
MikeC78 said:
The customer who received an email saying he was to receive a refund. :)
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As I recall, there was some pullback on that, but we can't go to the videotape.

PS FWIW, with the client list that shop had, I'm pretty sure they have a lawyer on retainer...it can sometimes be surprising how much action can happen from one lawyer letter, such as the OP asking his thread be removed, even if, or perhaps because, he got a refund.
 
Well, the OP has the videotape. lol It's in the email he received. Well, thats what he copied and pasted here anyway. If he has the email saying he was gonna get a refund, the shop doesn't really have a leg to stand on in court.

But yes, I agree with the rest. I wouldn't refund the money until the thread was pulled. The power of social media can wreck a small business.
 
Setec Astronomy said:
I think you underestimate the liability concerns that Calendyr mentioned. AG/PBMG really has no reason to expose themselves to a lawsuit, they are in the business of selling detailing products, they're not Yelp, they have no "duty" to keep shops honest.

From the shop's perspective, they went over and above, did the work twice, they are the authority, the customer was some uninformed loony who took some information from the internet and applied it incorrectly to the situation.
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I wouldn't go as far to say that the shop is the "authority". Actually, it's quite the reverse in most cases. The customer has more authority than you believe and has a strong case for not receiving what was promised.
 
MikeC78 said:
I wouldn't go as far to say that the shop is the "authority". Actually, it's quite the reverse in most cases. The customer has more authority than you believe and has a strong case for not receiving what was promised.
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We'll have to agree to disagree. The customer received a polish and a coating, I didn't see anything on the shop website promising that after the service you could take a cell phone video with a flashlight in a dark garage and some guys on AGO would approve it.
 
Setec Astronomy said:
We'll have to agree to disagree. The customer received a polish and a coating, I didn't see anything on the shop website promising that after the service you could take a cell phone video with a flashlight in a dark garage and some guys on AGO would approve it.
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From my understanding, he didn't receive a lot of what was described. E.G: Engine detail, interior detail, and was not supplied with paint readings as described either. However, I'm not sure we're getting the full story as well, just going off what I see. Anyway, not my circus to worry about! ;)

Furthermore, we don't even know if the OP received a polish or a coating? How does he know? Did he receive a guarantee with paperwork? A few photos showing a few children holding rags and spraying a substance from a spray gun, doesn't mean much. Hopefully the shop owner has before and after pics to help his case.
 
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