Would any of the "coatings" companies back up their product in writing?

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fredcandetail

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Searched a little and didn't really see anything in where someone clearly asked the manufacturers ...

"if I apply your product in the manner in which you describe will you back it up with a warranty"

I own a shop in STX and could see an upside if a manufacture would come out and say "do it like X< X<X<X< and if it fails in a year or two we will pay to have it polished out and re-applied .....

thoughts?
 
Cquartz Finest comes with a 2 year warranty, but how are you suppose to prove that you applied it correctly? Unless someone from the company was there watching you for the entire detail there is no way to prove that you did everything the exact way that they recommend.

I know that most companies will give you more product if you say you applied it correctly and it failed, but I doubt any would pay for the labor since there is no clear proof.
 
Flannigan said:
Cquartz Finest comes with a 2 year warranty, but how are you suppose to prove that you applied it correctly? Unless someone from the company was there watching you for the entire detail there is no way to prove that you did everything the exact way that they recommend.

I know that most companies will give you more product if you say you applied it correctly and it failed, but I doubt any would pay for the labor since there is no clear proof.
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EXACTLY!

so then .... Would any of the manufacturers consider making detailing company "authorized technicians" ????
 
Flannigan said:
Cquartz Finest comes with a 2 year warranty, but how are you suppose to prove that you applied it correctly? Unless someone from the company was there watching you for the entire detail there is no way to prove that you did everything the exact way that they recommend.

I know that most companies will give you more product if you say you applied it correctly and it failed, but I doubt any would pay for the labor since there is no clear proof.
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Video the application lol
 
fredcandetail said:
EXACTLY!

so then .... Would any of the manufacturers consider making detailing company "authorized technicians" ????
Click to expand...

Some do, I am an Authorized Finest installer, but that doesn't mean that they will pay me if the coating fails. Even if they come out and make sure I do it the right way once, how do they know I won't cut corners in the future? It just doesn't make sense for the manufacturer to offer a warranty on labor. they warranty the product, and the labor is on the installer.
 
I thought the idea with the pro version of Opti-Coat (now Opti-Guard) was to provide a warranty, not sure if that ever happened.
 
Interesting :xyxthumbs:

Did spot one typo on the site. Clicking on details for Opti-Bond, it says

........Rubber and vinyl surfaces will remain supply, flexible and retain their colour with regular use of Opti-Bond

As a Brit, Colour is the correct spelling but elsewhere in the world and on other parts of the site the spelling is 'color'
 
Lowejackson said:
Interesting :xyxthumbs:

Did spot one typo on the site. Clicking on details for Opti-Bond, it says

........Rubber and vinyl surfaces will remain supply, flexible and retain their colour with regular use of Opti-Bond

As a Brit, Colour is the correct spelling but elsewhere in the world and on other parts of the site the spelling is 'color'
Click to expand...

Canada follows the same spelling of that word and neighbour, etc.
 
Lowejackson said:
Interesting :xyxthumbs:

Did spot one typo on the site. Clicking on details for Opti-Bond, it says

........Rubber and vinyl surfaces will remain supply, flexible and retain their colour with regular use of Opti-Bond

As a Brit, Colour is the correct spelling but elsewhere in the world and on other parts of the site the spelling is 'color'
Click to expand...

Our Australia distributor is giving us the framework as he already has a site and warranty in place. Colour is correct there as well. Those things will be fixed when it's ready to go.
 

Chris I am definitely interested in hearing / getting info on the new coatings you are working on.
 
my 2p on this.

as a manufacturer of long life coatings we are asked this quite a lot.

so how do you judge a coating is still on a car? beading? absence of beading only indicates that the hydrophobic ligands have stopped functioning - this could be something to do with a residue on the surface or that they have been damaged permanently. it doesn't mean the rest of the coating isn't still present.

look? judging this is massively subjective - and if a car is getting washed wiht a mitt full of brake dust it will be a spider web farm no matter how much scratch resistance the coating offers.

nothing this side of scraping a sample of paint off and examining under an electron microscope will tell you the product is still on there.

how to demonstrate that something like our c1 Crystal Lacquer or Opti-coat is still on the surface? we can do this by pointing to many examples of trim staying black with a coating of our C4 trim coating. the effect for this normally lasts for at least 2 years - often longer. C4 is based on slightly different solvents but forms the same film as C1.

we offer a 5 year warranty with coatings applied by our accredited network of detailers http://service.gtechniq.com/files/uk_warranty_low_res.pdf

what we do with this is to try to offer best practice technique and product to the customer and we include an 18 month inspection to see how well the car is being cared for.

what we cover in teh warranty is surface oxidation and staining. other than that we cannot think of any other visible factors we can offer a warranty for.
 
gtechrob said:
my 2p on this.
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That means two pints right? In English pub lingo?


gtechrob said:
as a manufacturer of long life coatings we are asked this quite a lot.

so how do you judge a coating is still on a car? beading? absence of beading only indicates that the hydrophobic ligands have stopped functioning - this could be something to do with a residue on the surface or that they have been damaged permanently. it doesn't mean the rest of the coating isn't still present.
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This was the case Meguiar's made for NXT when I worked for Meguiar's. One of the chemist told me that some of the best protecting ingredients they could use in a wax or synthetic paint sealant formula don't bead water very well and to make water bead-up they had to do more to the formula.

Regardless of whether that's true or not here's the deal,

Perception is reality


And what people perceive is water beading means protection and a measurement of longevity.



gtechrob said:
look? judging this is massively subjective - and if a car is getting washed with a mitt full of brake dust it will be a spider web farm no matter how much scratch resistance the coating offers.
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Exactly.

gtechrob said:
nothing this side of scraping a sample of paint off and examining under an electron microscope will tell you the product is still on there.
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A better idea is to practice good washing techniques and also practice "PM's", or Preventative Maintenance and that means in the same way we all change the oil in our car's engine before it's completely lost all it's lubricating qualities and we spin a bearing and have to rebuild the motor, change the oil, or in this analogy... refresh the coating.


gtechrob said:
how to demonstrate that something like our c1 Crystal Lacquer or Opti-coat is still on the surface? we can do this by pointing to many examples of trim staying black with a coating of our C4 trim coating. the effect for this normally lasts for at least 2 years - often longer. C4 is based on slightly different solvents but forms the same film as C1.

we offer a 5 year warranty with coatings applied by our accredited network of detailers http://service.gtechniq.com/files/uk_warranty_low_res.pdf
Click to expand...

Very good.



gtechrob said:
what we do with this is to try to offer best practice technique and product to the customer and we include an 18 month inspection to see how well the car is being cared for.
Click to expand...

We call that, educating your customer, help them to help themselves...



gtechrob said:
what we cover in the warranty is surface oxidation and staining. other than that we cannot think of any other visible factors we can offer a warranty for.
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That's still a very strong sign of the confidence you have in your technology.


Nice post Rob...


:)
 
heh - two pints - tempting - couple of pints of ale would go down very well right now!

2p = 2 pence.

regarding beading - absolutely right. we are in the process of running final trials of an extremely hydrophilic coating designed for the marine market designed to keep water spotting to a minimum (nobody likes drying their yachts after a wash down - not too much of an issue for white boats but now there is a trend for dark colours = massive issue).

best product to use imo is an extreme hydrophilic coating - you get a contact angle of as close to zero as possible = no water spotting issue.

but who here doesn't like beading!! i love it!!
 
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