Ziebart Detailing Disappointment - Should I Expect More?

Wow $300 for interior only...ive done too many ecalades to count even the esv escalade the most i ever charged was on a cream colored esv and i charged him $150.00 and it took me 4 hours and he tiped me $50....and also and this is jmo i have never had a problem cleaning ANY kind of headliner on any kind of vehicle as a fact i make sure the headliner looks better than the carpet and my carpet jobs be top-notch using the mytee-lyte extractor...but best beleive if i was you i would take the truck back and let them know you wasnt satisfied and after a few days you started noticing where they didnt clean and point it out to them.....GOOD LUCK!
 
I haven't had time to take it back to the Ziebart yet, but I did write up a letter to their corporate office. Will keep this thread updated on how everything ends up. I think I've learned that I'm never going to pay for Ziebart again... I'd much rather have invested in some cleaning products or given the money to one of you guys on the board.
 
It's sad but that happens at many "Detail Shops" underpaid people that don't know what they are doing, and it's not there fault. I have have been detailing for 19 years and every customer I have ever had was pretty much blown away and couldn't believe it was there car. "The aww factor" The reason for that is nobody touches my customers cars but me, and I have a checklist I go through on every vehicle that I clean up, to ensure nothing is missed. Like many of the best Detailers out there. I work out of my home garage and keep my neighbors happy with great prices..lol If I ever feel I need to make more money I will expand but your story is exactly why I probably never will ,it happens everyday. As for headliner's what I do in most cases, is use the product called No-Vac is simply mixed with water and can be used with a soft towel/sponge. Don't scrub, just slightly work it in and make sure you work it all in one direction and be gentle not to rough it up. This product will not hurt your glue and it will usually get any marks because most headliner marks are cause by one impact and not constantly rubbed in like carpet . You do not need to shop vac the headliner because that can cause some problems but make sure it's not saturated to dry. As for the carpet. I use mostly Blue Ribbon products. This might sound nuts But I have been doing it for years and it has Never let me down. Get some Blue Ribbon Red Rage Degreaser (I also use this product for engines) a pair of latex gloves and a mask so you don't breathe the stuff. Spray it directly on the stain and take a mild brush and work it in with a little water and shop vac it out. Magic 99% of the time. This is assuming you do not have a carpet extractor. also make sure this product does NOT get on your Leather. Please get other opinions. There are probably products out there that are as good, possibly better. I use these methods with the old belief "If it ain't broke don't fix it"

Have a Great One !
Bob
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Got a disappointing response from Ziebart's corporate customer service. Will see what happens next. Maybe I can get my money back, but regardless, I'll know not to be stupid and use them again.

Dear Mr. Me;

We received your email regarding your visit to the Ziebart facility in Fairfax, VA, and I am sorry you are dissatisfied with the service provided. Please be advised the location is owned and operated by an independent businessperson who is licensed to use our trademark. The Dealer is responsible for the workmanship from that facility, fees charged, warranties issued, and the maintenance of customer records. Consequently, we are forwarding your concerns to the owner with a request that he review this matter and contact you directly regarding your dissatisfaction. Please accept our apology for your inconvenience, and a formal complaint has been logged in our system and will be reviewed with upper management. The satisfaction of all Ziebart customers is important to our franchisees and to us, so your input is valuable.



Sincerely,

Stefanina Mays - Customer Service Administrator
Ziebart International World Headquarters
1290 E. Maple - P.O. Box 1290
Troy, MI 48007-1290
Phone: 248-588-4100 Ext. 870
Fax: 248-588-1444
E-Mail: [email protected]
Ziebart International :: Welcome to Ziebart.com
Click to expand...
 
petercoolz said:
Got a disappointing response from Ziebart's corporate customer service. Will see what happens next. Maybe I can get my money back, but regardless, I'll know not to be stupid and use them again.
Click to expand...

Let me help you and others who have issues with large companies.

If you do not like the response you received from Ziebart customer NO service or from the place that did the sub par work, here is a tip that will get a response for sure. Now this may not be the response you are hoping for but rest assured that your letter was read by every member on their board of directors. They call this housekeeping and they do not like issues of any kind – period.

You need to compose your letter stating exactly what happened. NO BS, no venom or your opinion, just the facts. Send photo’s if you have some. Visual is good for their reference and discussion at their meeting.
Mail out with a return receipt so they have to sign for it.
Address your letter to the company headquarters c/o Board of Directors, Secretary.
All mail to the board is documented, numbered, discussed and remedied. Let me repeat this – ALL mail to the BOD follows this same corporate procedure.

When the board speaks everybody in the company prays they are not the one standing in front of the fan that just had a bucket of poop dumped into the blades!

It could take a couple of months before your letter gets on their meeting agenda but it will. :D

al
 
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