scrubs147
New member
- Nov 15, 2009
- 233
- 0
- Thread starter
- #21
1 - All my orders from AutoGeek come overnight by the end of day. It wasn't until I started looking for a well needed product that I realized it hadn't been shipped. I work long hours every day, I am swamped with work and run a successful detailing business, full time. I don't have the time to babysit every order I place. So, at the end of the day I see an email, rather than a shipment, explaining that Meg's 105 (of all products) was back ordered.
2 - When I call on the following day which was a Wednesday at 9:30 am ET, I hear a recording that states to call back between 9:am and 4
m during normal business hours with an option to leave a message. There was no recording stating that phone lines are turned on after 10:am on a specific day during the week... very confusing and frustrating. I left a message.
3 - One would think that if indeed normal business hours start at 9:am then a return message shouldn't take too long, after all, this was the day I needed my product, but still no answers.
4 - Not having a product like Meg's 105 properly stocked (at least to me), is like going into a dairy store only to find out they're out of whole milk. I'm not that experienced with other products in case I need to replace it with another, I find what works and go for it. My warehouse is a 5' x 8' enclosed trailer with a designated 4' x 1' cargo area for my products.
5 - My business is mostly very large RVs and boats that are heavily oxidized. Sometimes I start with a heavy cut (600 grit) compound and a wool pad on a rotary, 2nd pass using Meg's 105 w/yellow pad on the Rupes finished with Marine 31 or a Pro-Polish. I go through these products fast which is why I order by the gallons, and it's the largest bottle I can fit into my cargo area.
Just like AutoGeek, my customer service is superior to many if not most others in this area. I really don't want to be improvising on a customer's $200k plus rig only to achieve minuscule results. My customers book sometimes a year in advance just to get on the schedule before someone else grabs that spot, and my scheduling is tight.
It is challenging enough to juggle scheduling due to weather conditions, I am strictly mobile so I don't have a garage or a tent big enough to fit a 40' long by 13' high rig. Now I have to fit rescheduling a customer's rig into the equation because the dairy store is out of milk.
6 - Open forums is a communication device, just like phones, voice mails, late emails. etc. Forums like this is an educational tool, it can educate people on such things as good products versus bad products, right techniques or bad. In this case I can only hope that it has helped with miss-leading phone recordings, improperly kept inventory, and back order notifications.
As far as shipping out a "mostly full" 16 oz. of Meg's 105, that will cover the front and maybe the rear caps of an RV. A 32 oz. bottle will cover most of a 38' RV. The back order is going to take a week, so they say. A week back order for a product that is popular... seriously?
2 - When I call on the following day which was a Wednesday at 9:30 am ET, I hear a recording that states to call back between 9:am and 4
m during normal business hours with an option to leave a message. There was no recording stating that phone lines are turned on after 10:am on a specific day during the week... very confusing and frustrating. I left a message.3 - One would think that if indeed normal business hours start at 9:am then a return message shouldn't take too long, after all, this was the day I needed my product, but still no answers.
4 - Not having a product like Meg's 105 properly stocked (at least to me), is like going into a dairy store only to find out they're out of whole milk. I'm not that experienced with other products in case I need to replace it with another, I find what works and go for it. My warehouse is a 5' x 8' enclosed trailer with a designated 4' x 1' cargo area for my products.
5 - My business is mostly very large RVs and boats that are heavily oxidized. Sometimes I start with a heavy cut (600 grit) compound and a wool pad on a rotary, 2nd pass using Meg's 105 w/yellow pad on the Rupes finished with Marine 31 or a Pro-Polish. I go through these products fast which is why I order by the gallons, and it's the largest bottle I can fit into my cargo area.
Just like AutoGeek, my customer service is superior to many if not most others in this area. I really don't want to be improvising on a customer's $200k plus rig only to achieve minuscule results. My customers book sometimes a year in advance just to get on the schedule before someone else grabs that spot, and my scheduling is tight.
It is challenging enough to juggle scheduling due to weather conditions, I am strictly mobile so I don't have a garage or a tent big enough to fit a 40' long by 13' high rig. Now I have to fit rescheduling a customer's rig into the equation because the dairy store is out of milk.
6 - Open forums is a communication device, just like phones, voice mails, late emails. etc. Forums like this is an educational tool, it can educate people on such things as good products versus bad products, right techniques or bad. In this case I can only hope that it has helped with miss-leading phone recordings, improperly kept inventory, and back order notifications.
As far as shipping out a "mostly full" 16 oz. of Meg's 105, that will cover the front and maybe the rear caps of an RV. A 32 oz. bottle will cover most of a 38' RV. The back order is going to take a week, so they say. A week back order for a product that is popular... seriously?
:dunno: