Problems with carpro reload, please help!

Reload has been a complete and total disappointment for me. After falling in love with CQUK I figured I would jump on the Reload bandwagon and give it a go. I picked up a 1 liter last year (2014 new and improved) and have spent countless hours trying to make it work. Durability is not much better than similar WOWO products I have, but I cannot get rid of the oily film to save myself. I scoured the internet for application techniques, videos, thread, I've tried way too much, not near enough, and everything in-between. I've damp wiped, I've dry wiped, and I've prayed to the silica gods. It is most noticeable on dark colors, but does not go away. I've tried eraser to try and remove the film, no dice! I've re-polished a number of cars now due to trying to make it work. (Many with CQUK under the reload) At this point I've given up, and it's in my bin of products to get rid of. What a complete waste of time and money. The worst part of the whole experience was the fact that the company insisted all the way along that it was an application problem, not a product problem. I've been doing this for a long time, and feel I have a pretty good handle on things- at least to the point of being able to apply a WOWO product.
 
smokeysbandit said:
Reload has been a complete and total disappointment for me. After falling in love with CQUK I figured I would jump on the Reload bandwagon and give it a go. I picked up a 1 liter last year (2014 new and improved) and have spent countless hours trying to make it work. Durability is not much better than similar WOWO products I have, but I cannot get rid of the oily film to save myself. I scoured the internet for application techniques, videos, thread, I've tried way too much, not near enough, and everything in-between. I've damp wiped, I've dry wiped, and I've prayed to the silica gods. It is most noticeable on dark colors, but does not go away. I've tried eraser to try and remove the film, no dice! I've re-polished a number of cars now due to trying to make it work. (Many with CQUK under the reload) At this point I've given up, and it's in my bin of products to get rid of. What a complete waste of time and money. The worst part of the whole experience was the fact that the company insisted all the way along that it was an application problem, not a product problem. I've been doing this for a long time, and feel I have a pretty good handle on things- at least to the point of being able to apply a WOWO product.
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I'm not so sure Corey didn't do a final admittance that Reload v2014was genuinely problematic, and I do get the impression that Corey was personally instrumental for having Carpro re-formulate the product.

What may have happened initially with v2014, was Corey, and some other Beta Testers may have initially had a Beta Reload v2014 version in hand, that was not the same as production product that was then later sold to the public?

I returned my liter (Two .5l bottles to AG, that was how it came to me,) and Nick here at AG personally took care of it with a full refund when I too found the Oily Holograms that could not be removed with any method of wiping, or application.

It may have been an issue that one might've never spotted on a light color such as white? Don't know, never tried it on my white SUV. But for sure on my Kia Spectra junker-mobile in dark Magenta Pearl-Metallic, the only way of easily ridding the oiliness was coming behind with Collinite #845 and it was all gone lickety split.

Not the first time Colly products came to rescue and rid the paint of some other nasty products used prior.

Happened once on my 1994 Black Lincoln Town Car after using the wally world Zymol Blue Liquid Wax, one would've sworn I had waxed the Car with a can of Crisco Shortening, that bad.

Reckon it would not hurt to ask the seller of your Reload if it could be exchanged -credited, or refunded? The newer v2015 Reload seems much less problematic in my experience. Still, I have to say I liked the older pure white v2013 the best. I'm down to about an ounce left of that one. :-(
 
smokeysbandit said:
Reload has been a complete and total disappointment for me. After falling in love with CQUK I figured I would jump on the Reload bandwagon and give it a go. I picked up a 1 liter last year (2014 new and improved) and have spent countless hours trying to make it work. Durability is not much better than similar WOWO products I have, but I cannot get rid of the oily film to save myself. I scoured the internet for application techniques, videos, thread, I've tried way too much, not near enough, and everything in-between. I've damp wiped, I've dry wiped, and I've prayed to the silica gods. It is most noticeable on dark colors, but does not go away. I've tried eraser to try and remove the film, no dice! I've re-polished a number of cars now due to trying to make it work. (Many with CQUK under the reload) At this point I've given up, and it's in my bin of products to get rid of. What a complete waste of time and money. The worst part of the whole experience was the fact that the company insisted all the way along that it was an application problem, not a product problem. I've been doing this for a long time, and feel I have a pretty good handle on things- at least to the point of being able to apply a WOWO product.
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Thanks for the validation !!!

Wait for the chorus of "authorized installers" to show up and tell you that it's user error and they have no problems with it.

I bought a ton of stuff from PBMG and just before I did my car, I called COrey for help/info. Since I called, I ordered a bunch of stuff from him too, because he was helpful. When I had the problems with reload, called him again for help. His bottom line was "user error". No problems with reload......... Well after making enough noise, he agreed to come up and polish out my car. I pm'd him and asked him for proof of insurance. At that point he started on the forum that he won't do what he promised, and how it's not his problem, because I didn't buy the stuff from him. So no he didn't keep his word, and gee whiz, people did have problems with reload. Each re-formulation of the stuff fixed non-existent problems.
 
ronkh57 said:
Thanks for the validation !!!

Wait for the chorus of "authorized installers" to show up and tell you that it's user error and they have no problems with it.

I bought a ton of stuff from PBMG and just before I did my car, I called COrey for help/info. Since I called, I ordered a bunch of stuff from him too, because he was helpful. When I had the problems with reload, called him again for help. His bottom line was "user error". No problems with reload......... Well after making enough noise, he agreed to come up and polish out my car. I pm'd him and asked him for proof of insurance. At that point he started on the forum that he won't do what he promised, and how it's not his problem, because I didn't buy the stuff from him. So no he didn't keep his word, and gee whiz, people did have problems with reload. Each re-formulation of the stuff fixed non-existent problems.
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I had, with the exception of one time from Corey himself, bought all my Carpro products from PBMG, and of course contacted them with the issues of a return-refund, not Corey at Carpro, even though I believe he is the main USA Distributor. Tips, or method applications, yes, but a return-refund, no.

In any case though, and for what version you had (which I assume was the exact same run of v2014 as I had) a simple peek at the date on the bottom of bottle would confirm such version.

I will agree with you 100% Ron, that I did indeed like the 2013 version best of all 3 versions I've tried, and again agree with you 100% of why did they fix-change something that was not broken in the first place?

In truth, after that purchase of that v2014 oily version I did search in vain online for the older 400ml versions of v2013 and came up empty handed. Only overseas in the UK did I see a "possible" older 2013 version but refrained as it may have been a crap shoot?

To this day, and again agree, that carpro go back and "re-issue" V2013. I'm sure the technicians at Carpro could easily return to that version if it did not have any banned chemicals-substances in it. Bring it back! (By popular demand!):dblthumb2:
 
MarkD51 said:
I had, with the exception of one time from Corey himself, bought all my Carpro products from PBMG, and of course contacted them with the issues of a return-refund, not Corey at Carpro, even though I believe he is the main USA Distributor. Tips, or method applications, yes, but a return-refund, no.

In any case though, and for what version you had (which I assume was the exact same run of v2014 as I had) a simple peek at the date on the bottom of bottle would confirm such version.

I will agree with you 100% Ron, that I did indeed like the 2013 version best of all 3 versions I've tried, and again agree with you 100% of why did they fix-change something that was not broken in the first place?

In truth, after that purchase of that v2014 oily version I did search in vain online for the older 400ml versions of v2013 and came up empty handed. Only overseas in the UK did I see a "possible" older 2013 version but refrained as it may have been a crap shoot?

To this day, and again agree, that carpro go back and "re-issue" V2013. I'm sure the technicians at Carpro could easily return to that version if it did not have any banned chemicals-substances in it. Bring it back! (By popular demand!):dblthumb2:
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Mark, you had similar problems. My problems with Corey and Carpro are the fact that he kept sayin there were no problems when he very well knew there were and the fact the he does NOT keep his word. Had he done what he promised, I would have no problem singing praises. But that's not the case.
 
As a user of CQuartz on my one vehicle, and like you Ron, I wanted to "Keep it in the family" so to speak, when using any "come behind" products on top of CQ or CQ UK. Seemed to be the logical choice, and I know you'd initially agree, "if" the product works as stated, and creates no issues such as we've experienced.

My two vehicles together probably don't equal the cost of your Vette's Wheels and Tires if I had to go out and walk into Chevy to buy them, but that of course is not the point.

Like that bottle of Zymol I once tried, it looked great, smelled great like Bananas, others swore by how good it was, but when I used it, and I had 6 brand new bottles of it "given" to me free, I dumped all of it, to a Zymol lover at work. He was so happy, he felt like he hit the lottery. LOL

But, and with the importance of "what" goes over CQuartz Coatings, or any other durable coatings, I just don't know, and would suspect, and ask, "why is this so important"? Why should a person knock their poor brains out over this, and not use something else that gives pleasing end results?

I have thought of GTechniq C2V3 as one answer or possibility, and in truth, what difference would it make overall, if I came behind with Duragloss Aquawax, or another good spray detailer, liquid spray wax, or for that matter anything else?

Yes, I know, many folks might say 'Oh, you lose the Hydro bla bla bla, so if true, what about coming behind then with something like Carpro Hydro 2?

Wouldn't this be econo-mable to use for short term touch ups, and protect the underlying Coating?

Seems in my lifetime, I cannot even find a product here that will lessen dust accumulation in this dusty hell hole of a desert that I live in, yet alone provide any other special magical fairy dust properties.

One day, I might spring for some GTechniq stuff to try. Or something Optimum or some others make of product?
 
MarkD51 said:
I'm not so sure Corey didn't do a final admittance that Reload v2014was genuinely problematic, and I do get the impression that Corey was personally instrumental for having Carpro re-formulate the product.

What may have happened initially with v2014, was Corey, and some other Beta Testers may have initially had a Beta Reload v2014 version in hand, that was not the same as production product that was then later sold to the public?

I returned my liter (Two .5l bottles to AG, that was how it came to me,) and Nick here at AG personally took care of it with a full refund when I too found the Oily Holograms that could not be removed with any method of wiping, or application.

It may have been an issue that one might've never spotted on a light color such as white? Don't know, never tried it on my white SUV. But for sure on my Kia Spectra junker-mobile in dark Magenta Pearl-Metallic, the only way of easily ridding the oiliness was coming behind with Collinite #845 and it was all gone lickety split.

Not the first time Colly products came to rescue and rid the paint of some other nasty products used prior.

Happened once on my 1994 Black Lincoln Town Car after using the wally world Zymol Blue Liquid Wax, one would've sworn I had waxed the Car with a can of Crisco Shortening, that bad.

Reckon it would not hurt to ask the seller of your Reload if it could be exchanged -credited, or refunded? The newer v2015 Reload seems much less problematic in my experience. Still, I have to say I liked the older pure white v2013 the best. I'm down to about an ounce left of that one. :-(
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If Corey came out and said there were problems, I must have missed it, but before that point, there were countless posts blaming application and technique. It's been some time now since I've thought about reload, but IIRC there were even videos posted purporting to show "proper application" that used quite a bit of product and claimed no residue.

In Corey's defense, I never contacted him, nor autogeek, whom I purchased from. I felt I was getting enough of the Carpro company party-line via others experiences and posts regarding the oily residue.

I'm sure Autogeek would have been willing to do something for me, but after all of the trial I gave the product, and after diluting etc, I probably used a third to half of it (much of that is still diluted in another bottle). I'm just not the kinda guy who returns things I guess. I tend to take experiences like these as learning lessons and move on with my life. I really wish the product would had lived up to all of the hype, but it didn't work well for me. I didn't try Collinite to remedy the issue, but that is good to know moving forward; should I encounter a similar situation in the future.
 
smokeysbandit said:
If Corey came out and said there were problems, I must have missed it, but before that point, there were countless posts blaming application and technique. It's been some time now since I've thought about reload, but IIRC there were even videos posted purporting to show "proper application" that used quite a bit of product and claimed no residue.

In Corey's defense, I never contacted him, nor autogeek, whom I purchased from. I felt I was getting enough of the Carpro company party-line via others experiences and posts regarding the oily residue.

I'm sure Autogeek would have been willing to do something for me, but after all of the trial I gave the product, and after diluting etc, I probably used a third to half of it (much of that is still diluted in another bottle). I'm just not the kinda guy who returns things I guess. I tend to take experiences like these as learning lessons and move on with my life. I really wish the product would had lived up to all of the hype, but it didn't work well for me. I didn't try Collinite to remedy the issue, but that is good to know moving forward; should I encounter a similar situation in the future.
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Well said. Thank you.

Actually if I recall correctly, there were 2 videos. One showed a small spray, the 2nd should using a lot. Both ways were trouble for me.
 
MarkD51 said:
Again in your instance, I think it will be hard to make a solid determination as to Reload's longevity solely, since it was used as a topper over Essence.

Haven't tried Essence yet myself, but would assume it should last longer than just 1-3 months with its Ceramic Component-Ingredient.

Your Reload v2014 "might" be the one that many had some problems with, streaking, or oiliness that I noted, not sure?

This version might possibly be the highly concentrated version that Corey has spoken about in the past? Not sure? The vids that Carpro USA showcased of that particular product made it look extremely durable, regardless of its other disliked issues.
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Oh I only wanted to test it over Essence to see how the beading lasts versus just using Essence by itself. I probably should have clarified that. Essence from my experience hasn't impressed me much in terms of beading/sheeting. At least not the way a freshly applied coat of Reload beads. Not that I was expecting it to bead like a fresh coating of CQuartz or anything.

Reload by itself on the other hand seemed to last a little longer than a month for me on my garage kept 300zx. I only cleaned it with HD wash and D114. Perhaps I really am doing something wrong but for what it's worth, C2V3 has given me solid durability of 4 months on the same car in the past with easy application.
 
Guys,
Let's face it technology keeps improving the products from all manufactures!
Growing pains hurt, the manufacture is not making a public statement that they have product problems, it would be suicide. So a new and improved version is tested and released.

Yes I had 25 hours of polishing, installing UK and installing reload. My reward was to redo the Black SS Camaro, that had just looked alike glass. Heart sick feeling.
There was no need to cry, nothing CarPro could do to help me deliver a perfect car. As a detailer I had to find an answer and fix the job.

This is what I have learned: I have two choices stay with them and work towards the answer, or do not use that product until others work out the answer.

If you are not getting the result that pleases you,
I suggest change product and see what happens.
 
Detail-Impressions said:
Guys,
Let's face it technology keeps improving the products from all manufactures!
Growing pains hurt, the manufacture is not making a public statement that they have product problems, it would be suicide. So a new and improved version is tested and released.

Yes I had 25 hours of polishing, installing UK and installing reload. My reward was to redo the Black SS Camaro, that had just looked alike glass. Heart sick feeling.
There was no need to cry, nothing CarPro could do to help me deliver a perfect car. As a detailer I had to find an answer and fix the job.

This is what I have learned: I have two choices stay with them and work towards the answer, or do not use that product until others work out the answer.

If you are not getting the result that pleases you,
I suggest change product and see what happens.
Click to expand...

I completely disagree with if they admit a problem.................

If handled correctly, you build loyal customers. (think Tylenol)

A recent example: PBMG had a problem with the turbo dryer. As soon as it was identified, a fix was issued and sent to all who had the problem. Simple! (my thanks to PBMG)

If carpro had done something like that (as well as kept their promises), it would have built loyalty, not disdain. They pretty much said that anyone who had problems didn't use it correctly.......

IMHO if there weren't that many light color cars, they would have a TON more issues documented.
 
Ron,
Yes some problems with CarPro Reload. Yes it's well documented that you experienced problems with the products and still are very unhappy about the experience.
Did CarPro admit to a problem? My understand was that any one that wanted to exchange to the new version was provided free of charge.
Or did they just update the Reload product?
I know you and Corey had calls and agreed to disagree. I choose not to call and work around the problem on a Black car. Customer is still using the same bottle of Reload today.

We could just keep complaining about; coating water spots,
Menzerna Confusion? , Optimum Polymer Technologies many changes including a complete line of products for coating in there family. A pro only product.
What about CarPro Essence Xtreme Gloss Enhance?

Ron, I think we both know change with happen, sometime is a great product and others times the end consumer does the product testing.
Both of us experienced the CarPro Reload going pains. Yes I am gun shy about the product now too.

This not the only product that falls short of advertised results. We both read this and other forums.
 
Detail-Impressions said:
Ron,
Yes some problems with CarPro Reload. Yes it's well documented that you experienced problems with the products and still are very unhappy about the experience.
Did CarPro admit to a problem? My understand was that any one that wanted to exchange to the new version was provided free of charge.
Or did they just update the Reload product?
I know you and Corey had calls and agreed to disagree. I choose not to call and work around the problem on a Black car. Customer is still using the same bottle of Reload today.

We could just keep complaining about; coating water spots,
Menzerna Confusion? , Optimum Polymer Technologies many changes including a complete line of products for coating in there family. A pro only product.
What about CarPro Essence Xtreme Gloss Enhance?

Ron, I think we both know change with happen, sometime is a great product and others times the end consumer does the product testing.
Both of us experienced the CarPro Reload going pains. Yes I am gun shy about the product now too.

This not the only product that falls short of advertised results. We both read this and other forums.
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We never agreed to disagree. He made promises, never kept em.......

Simple. They need to stand behind their promises like PBMG does.
 
Carpro seems innovative enough, that a product such as Reload may in time be replaced by another different, and better simple spray on product to compliment their Coatings?

Time will tell, and I remain optimistic for the future of Carpro and their products.
 
Ron, I understand sir
Corey is a distributor of CarPro products.
He does not own CarPro mothership.
We have beat this to death and time to move on.........

"PBMG goes above and beyond with customer satisfaction."
I fully understand why PBMG is so successful.
 
Detail-Impressions said:
Ron, I understand sir
Corey is a distributor of CarPro products.
He does not own CarPro mothership.
We have beat this to death and time to move on.........

"PBMG goes above and beyond with customer satisfaction."
I fully understand why PBMG is so successful.
Click to expand...


As far as another site he does identify himself as the owner
 
Guess I'm old school, when someone gives their word they keep it. Simple!

He needs to take a lesson from PBMG.

I'm gonna sit out the rest of this thread so I don't get banned.
 
ronkh57 said:
Guess I'm old school, when someone gives their word they keep it. Simple!

He needs to take a lesson from PBMG.

I'm gonna sit out the rest of this thread so I don't get banned.
Click to expand...

:iagree::nomore::props:
 
Were any of the Reload versions manufactured in 2014 the 'fixed' version? I purchased two bottles in August 2014. They both have a date code of "24 06 14" on the bottom and a paper tag around the cap that states, "CarPro New Look Same Product". Are these any good? Thanks!
 
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