VERY Unhappy with Rupes Customer Service. Has anyone experienced this before?

Dylan@RUPES said:
It hasn't been fully announced because we are still getting all the various aspects of our manufacturing here online, but as of last month all ES tools (15 and 21) for the US market are assembled in our Longmont Colorado facility and we are working towards having the entire family of tools manufactured here in the future. Very cool that RUPES is making such a large investment in the US market rather than going lower quality with manufacturing in China or something to that effect. This gives us full factory level capabilities here in the US.
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Wow!! This is amazing news! Kudos for moving the manufacturing here in the US.

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Dylan@RUPES said:
It hasn't been fully announced because we are still getting all the various aspects of our manufacturing here online, but as of last month all ES tools (15 and 21) for the US market are assembled in our Longmont Colorado facility and we are working towards having the entire family of tools manufactured here in the future. Very cool that RUPES is making such a large investment in the US market rather than going lower quality with manufacturing in China or something to that effect. This gives us full factory level capabilities here in the US.
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Thats amazing and it means a lot to people like me, o/c im pretty much a nobody, but Im in your corner cheering you on!
 
JeffM said:
Wait a min, what? Your polishers are manufactured in the USA?

That seals the deal!
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Shhhhhh its a secret ;)


Glad this issue was resolved as it seems a matter of some miscommunication.
 
Manufactured in the U.S.A.! Great news! I was happy buying something not made in China. Now I will be happier than ever with my Rupes.
 
Todd@RUPES said:
Correct.
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Thanks Todd, I may be wrong about Cyclo, but I presume at some point they were manufacturing the whole unit in house (probably not in recent times), and was still doing some part manufacturing (as opposed to just assembly) at the time of the acquisition. I know this is still technically "secret" but can you share whether the expansion that Dylan was referring to is simply assembly of more models, or will it eventually lead to part manufacturing as well?

I really want to commend Rupes for the assembly move, although I'm guessing that the costs aren't much different here and that it frees up some manpower in the Italian plant which Dylan has noted is pretty backed up making Nanos.

I think just the fact that some of the models are being assembled here makes Rupes (and Cyclo) the only polishers sold by PBMG that are assembled in the US, which is kind of a watershed event. Maybe that's a little unfair to the Cyclo product, but I think it's a pretty big deal that one of the most popular high-end products has switched to domestic assembly.
 
Setec Astronomy said:
Thanks Todd, I may be wrong about Cyclo, but I presume at some point they were manufacturing the whole unit in house (probably not in recent times), and was still doing some part manufacturing (as opposed to just assembly) at the time of the acquisition. I know this is still technically "secret" but can you share whether the expansion that Dylan was referring to is simply assembly of more models, or will it eventually lead to part manufacturing as well?

I really want to commend Rupes for the assembly move, although I'm guessing that the costs aren't much different here and that it frees up some manpower in the Italian plant which Dylan has noted is pretty backed up making Nanos.

I think just the fact that some of the models are being assembled here makes Rupes (and Cyclo) the only polishers sold by PBMG that are assembled in the US, which is kind of a watershed event. Maybe that's a little unfair to the Cyclo product, but I think it's a pretty big deal that one of the most popular high-end products has switched to domestic assembly.
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Most of these questions fall outside my wheelhouse and are better left to Dylan, simply for the sake of correct information.

It is my understanding, baring correction from him, that Cyclo tools are still manufactured and assembled at our factory in Longmont, CO. It is also my understanding that assembly of a select number of RUPES tools, starting with BigFoot, is currently underway with plans to grow the number assembled here. As far as selective manufacturing of tools and/or parts, I know of several proposals but would defer to Dylan, respectively. People smarter and more informed than I make those decisions. :)
 
Todd is correct. Without delving too deep into the details that aren't for public consumption yet:

Cyclo has been and will continue to be a US made product. If anyone is ever in the Longmont Colorado area and would like to watch them being built its quite the process to behold, and while the design has changed slightly, and the guts have improved over the last 60+ years the hand assembled aspect remains to this day. Its quite the impressive thing to witness.

As far as the BigFoot - I can't comment at this time too much about the level of manufacturing happening here, only that it will continue to increase. There are some aspects of the manufacturing that simply have to remain Italian due to the complexity and cost to setup similar things here, but there is a substantial amount of both manufacturing and assembly occurring here in the US HQ and its only going to get more robust as we move forward. There are some HUGE announcements coming in the next 12-18 months for RUPES USA that will further solidify our commitment to the North American market and the bolster or position as the #1 polishing system. Stay tuned :)
 
I can say, if I were choosing a tool, and the choices are all so close, an American made product, even if its by an Italian company would be my first choice! Although I will always try to purchase products made in the USA, or other free societies like Germany, or Italy as opposed to China or other third world repressed nations.

So if in fact Rupes is planning on assembling Big Foot products in the USA, that will be awesome!
 
Dylan@RUPES said:
Cyclo has been and will continue to be a US made product. If anyone is ever in the Longmont Colorado area and would like to watch them being built its quite the process to behold, and while the design has changed slightly, and the guts have improved over the last 60+ years the hand assembled aspect remains to this day. Its quite the impressive thing to witness.
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That's great, although I have express my disappointment that American manufacturing has been so denuded that building a tool here has become "quite {an} impressive thing to witness".

Dylan@RUPES said:
As far as the BigFoot - I can't comment at this time too much about the level of manufacturing happening here, only that it will continue to increase. There are some aspects of the manufacturing that simply have to remain Italian due to the complexity and cost to setup similar things here, but there is a substantial amount of both manufacturing and assembly occurring here in the US HQ and its only going to get more robust as we move forward. There are some HUGE announcements coming in the next 12-18 months for RUPES USA that will further solidify our commitment to the North American market and the bolster or position as the #1 polishing system. Stay tuned :)
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That's really fantastic that Rupes is bringing that work here, and of course it's only logical that certain elements of it will remain in a single location. I was at your event in Norwood, and not only was I impressed with your (personal) energy and enthusiasm, the brushless DC motor capabilities demonstrated in the Nano are sure to have a profound effect on the rest of the product line in due time.
 
Not sure how much more Rupes could improve on the performance of the Mark II polishers????
 
WRAPT C5Z06 said:
Not sure how much more Rupes could improve on the performance of the Mark II polishers????
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I don't know if that was directed at me, but the brushless DC motor technology used in the Nano should theoretically be able to reduce the size and weight of the polishers and/or allow for battery operation.
 
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