My Rupes DIED!!

prin

prin

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So, my new Mille decided to stop working today during a detail on a black car!!! It seems to be either the trigger or the speed selector. Now, it wont work at all. Do any of you have any suggestions?
 
prin said:
So, my new Mille decided to stop working today during a detail on a black car!!! It seems to be either the trigger or the speed selector. Now, it wont work at all. Do any of you have any suggestions?
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It should be under warranty you just have to send it to be repaired.

Sent from my SM-N960U using Autogeekonline mobile app
 
Definitely call them. I had a first gen, 15mm throw(ES) that died on me that was out of warranty. They basically replaced everything inside and it only cost 70 or 75 dollars with shipping to repair. I was very happy with their customer service!!!
 
While in the 1 year warranty do you have to pay shipping to get it repaired or they cover that?
 
ClearVue18 said:
It should be under warranty you just have to send it to be repaired.

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Didn’t know they warrantied door stops! Toss it and Boss it!

JK... call Roopez.... if under warranty they’ll fix. Seems like they’ll service even if not under warranty too.


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I have yet to see a company cover shipping... but you might get lucky.

When my ES21 died, it was the electronic speed control module that went. I have a feeling it might be the weak spot on that machine.
The tech told me that the brushes for the motor were like brand new even if it was a 5 year old machine.
 
I think Griot's Garage sends a shipping label to the customer. It's been many years so I don't remember, but I'm pretty sure they do.
 
Coatingsarecrack said:
Didn’t know they warrantied door stops! Toss it and Boss it!

JK... call Roopez.... if under warranty they’ll fix. Seems like they’ll service even if not under warranty too.


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Lol hey I have a lot of them and never had a problem. Boss is ok I have one but it's definitely not my go-to but if you want play with the big boys you gotta upgrade i will say Boss and rupe customer service is way better than flex lol.

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I had great service with them today. It was under warranty, so they paid for shipping it back to them.


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prin said:
I had great service with them today. It was under warranty, so they paid for shipping it back to them.


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See world class service lol.

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ClearVue18 said:
See world class service lol.

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I can't tell if you're being sarcastic or you just really, really like Rupes service for whatever reason. When they come close to Griot's Garage service, then they can begin to be called world class, and that includes a lifetime warranty.
 
RZJZA80 said:
I can't tell if you're being sarcastic or you just really, really like Rupes service for whatever reason. When they come close to Griot's Garage service, then they can begin to be called world class, and that includes a lifetime warranty.
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Lifetime warranty mmmmmmm. I would need to see the fine print on that before commenting. No sarcasm. My sarcasm usually is followed by a meme. Lol.

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Not sure what you find world class about the shortest warranty on the market and no local shops to do it. If your tool needs service, you have to ship it at great expense (at least here in Canada) and pay for the repair... let's face it, no tool will fail within a year unless they have a manufacturer's issue. Good tools usually have much longer warranty, Griot's Garage is of course the best exemple.

I really hope Rupes will change this in the future. Despite the fact I love their tools, the lack of support means I cannot justify buying an other one.
 
It’s like an iPhone right on par for new release of the next flagship product
 
Calendyr said:
Not sure what you find world class about the shortest warranty on the market and no local shops to do it. If your tool needs service, you have to ship it at great expense (at least here in Canada) and pay for the repair... let's face it, no tool will fail within a year unless they have a manufacturer's issue. Good tools usually have much longer warranty, Griot's Garage is of course the best exemple.

I really hope Rupes will change this in the future. Despite the fact I love their tools, the lack of support means I cannot justify buying an other one.
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Well...this might come off jerkish. It's all in how you take care your item. Personally I don't really care too much for the warranty one because I take care my polishers and never had to worry about a warranty. I've never had any issues with polishers I've owned. If it were to break I would just throw it in the trash and buy a new one.....side note so...you can have the best "warranty" but have sh**** customer service so.... does that still put you in the class of world class? If you build it right you don't have to worry about selling a "limited" lifetime warranty. Only polisher I had a issue with was the 3401 flex after I found out it was used then dealing with the manufacturer for selling a used polisher as new but everyone chooses differently. So I won't knock it.

Sent from my SM-N960U using Autogeekonline mobile app
 
ClearVue18 said:
Well...this might come off jerkish. It's all in how you take care your item. Personally I don't really care too much for the warranty one because I take care my polishers and never had to worry about a warranty. I've never had any issues with polishers I've owned. If it were to break I would just throw it in the trash and buy a new one.....side note so...you can have the best "warranty" but have sh**** customer service so.... does that still put you in the class of world class? If you build it right you don't have to worry about selling a "limited" lifetime warranty. Only polisher I had a issue with was the 3401 flex after I found out it was used then dealing with the manufacturer for selling a used polisher as new but everyone chooses differently. So I won't knock it.

Sent from my SM-N960U using Autogeekonline mobile app
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Some polishers will break no matter how you take care of them. There have been a lot of complaints about the reliability of Rupes, even after only a couple uses, and with a pricetag of over $400 it is not something you can just "throw in the garbage."

I had issues with my G15 a year after purchasing it, and they mailed me a new one after I mailed them my old one, no questions asked. Like others have said, their customer service is top notch, not so much with Rupes according to some.

People value different aspects of a company, but I value customer service and warranty. If a company believes in their products, why not offer a longer warranty? You may think it is not a big deal since you can just throw it away if it breaks, but most of us work hard for our money and don't want to waste it on an inferior product or support a company that doesnt support their customers.


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DETAILROOKIE said:
Some polishers will break no matter how you take care of them. There have been a lot of complaints about the reliability of Rupes, even after only a couple uses, and with a pricetag of over $400 it is not something you can just "throw in the garbage."

I had issues with my G15 a year after purchasing it, and they mailed me a new one after I mailed them my old one, no questions asked. Like others have said, their customer service is top notch, not so much with Rupes according to some.

People value different aspects of a company, but I value customer service and warranty. If a company believes in their products, why not offer a longer warranty? You may think it is not a big deal since you can just throw it away if it breaks, but most of us work hard for our money and don't want to waste it on an inferior product or support a company that doesnt support their customers.


Sent from my SM-N960U using Autogeekonline mobile app
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That's why I said jerkish. I'm speaking for myself. I've had polisher for years with no worries but not everyone is so lucky. I clean all polishers weekly and so does the workers. So when it does for me I personally just throw it in the trash and buy something new. It takes more than just the warranty for me. That lifetime thing is just marketing at it's best. Griots polishers are made in other countries for cheap and sold in the states. So you better offer some type of incentive. Rupes makes their own polishers in house. Each polisher is tested for hours before it's put up for sale. It's like comparing a chevy to a lambo.

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Rupes has great customer service. I own 7 Rupes tools and have never had a problem with any of them that was not taken care of very professionally. I would not hesitate to buy another Rupes tool. You have to remember it’s a machine and machines fail. Rupes stands behind their machines and repairs them here in the USA. How many other manufacturers can say they make and repair their machines in the USA? I’m gonna go out on a limb and say Rupes is the only one. It means a lot to me that Rupes actually manufactures stuff here in the US, pays taxes here, and provides jobs for Americans. Anyone can spec a polisher from China and slap their name on it, but it takes guts and money to R&D and manufacturer a polisher in the US. I’m not knocking Griots, Adams, CG, and others who buy inexpensive polishers as it makes detailing less expensive, but let’s give Rupes kudos for improving their products with their own workers and technicians instead of outsourcing their products. Ok I’m off my soapbox.
 
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