Griots ceramic all in one

oneheadlite said:
Thaaat's really frustrating. Hopefully when you get your things back they're still in the condition you left them, otherwise I'd be passing along a bill to the Grandson for all those stick-and-debris laden microfibers! (again, hopefully not the case, but you get worried when someone just borrows stuff without asking!)
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That's the most frustrating part, he knew we were coming up here and could have easily asked to borrow the stuff and even get help

We briefly talked about this a few weeks ago when we met up with him and my son's family on the Big Island

I would have gladly set him up and he knows it

BUT THAT'S NOT THE SAME AS ASKING PERMISSION

I haven't heard back from him which is not surprising and am hoping for a good outcome

Stick laden microfibers and pads encrusted with product are awesome huh

:doh:
 
chilly said:
That's the most frustrating part, he knew we were coming up here and could have easily asked to borrow the stuff and even get help

We briefly talked about this a few weeks ago when we met up with him and my son's family on the Big Island

I would have gladly set him up and he knows it

BUT THAT'S NOT THE SAME AS ASKING PERMISSION

I haven't heard back from him which is not surprising and am hoping for a good outcome

Stick laden microfibers and pads encrusted with product are awesome huh

:doh:
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Well my son DIDN'T give my grandson the keys or gate code for storage so now I have a mystery

Either the tote is buried way deeper in a 10x20 storage unit than I thought or it's in the back of a 40' Conex container I bought when we sold our house to our son and we both needed temporary storage as we were both moving simultaneously

He and I are sharing it and the last thing to be put in their is all the pieces and parts of a new 25' Yurt he ordered

It is in there Jenga style so I won't be getting into it any time soon

Glad my grandson didn't pull a fast one but not looking good for any paint work this trip

Hmmmmmmm, maybe it's time for that new Rupes Duetto I have been thinking about...

:drool:
 
chilly said:
OK, I heard back from Griot's and this is what they said

Hi Michael,

Thank you for taking the time to email us here at Griot's Garage. There could be a lot of different things happening with the product, so I will not try to speculate. If you send me your contact information and shipping address, I will get a replacement out to you.
If you have any additional questions, please feel free to reply to this email or call our Customer Service Department at (800) 345-5789 6:00 a.m. - 3:00 p.m. PST Monday through Friday.

Thank you again for your email and have a great day!

Have fun in your garage!

John K.
Customer Experience Associate
Griot's Garage
(800) 345-5789
[email protected]
Car Care Products, Detailing Supplies, Auto Accessories - Griot'''s Garage - 800-345-5789[/I

That would lead me to believe the bottles we are posting pictures of aren't the way it is supposed to be

I responded with my shipping info and will let you know what happens

Coincidentally there is a revived thread from last year that showed up today about individual bottles of their Perfecting Cream that were very watery
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Interesting. I might hit them up as well since mine looks the same after sitting for a while.
If I remember, I'll look at my bottle when I get home. It's been sitting for 2 days.
 
Odrapnew said:
Interesting. I might hit them up as well since mine looks the same after sitting for a while.
If I remember, I'll look at my bottle when I get home. It's been sitting for 2 days.
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I have to wonder if we will be waiting for a while for replacements

If there is an issue with a component of the mix and that has caused them to pull back from even showing it on their site it could take time to sort itself out

:dunno:
 
chilly said:
I have to wonder if we will be waiting for a while for replacements

If there is an issue with a component of the mix and that has caused them to pull back from even showing it on their site it could take time to sort itself out

:dunno:
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They have a livestream this week. I'll ask them about it.
 
chilly said:
Well my son DIDN'T give my grandson the keys or gate code for storage so now I have a mystery
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Well, at least it looks like there wasn't an act of disrespect taking place.

chilly said:
Either the tote is buried way deeper in a 10x20 storage unit than I thought or it's in the back of a 40' Conex container I bought when we sold our house to our son and we both needed temporary storage as we were both moving simultaneously

He and I are sharing it and the last thing to be put in their is all the pieces and parts of a new 25' Yurt he ordered

It is in there Jenga style so I won't be getting into it any time soon
...
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How skinny's that grandson? Send him on a spelunking mission! :laughing: :laughing:
 
oneheadlite said:
Well, at least it looks like there wasn't an act of disrespect taking place.



How skinny's that grandson? Send him on a spelunking mission! :laughing: :laughing:
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Pretty Darn Skinny!!!

But I highly doubt my son would like to hear those words that all parents dread to here

"Your son was lost in a tragic caving accident when a pile of Rough Totes fell on him"

I could never live with myself...

I have to dig out my summer tire set this weekend so I will keep an eye out...

Pray for me
 
they commented that the separation is due to freeze/thaw in transit.
 
Griots needs to stop live streams......they don't do themselves any favors....IMO
 
MisterSnoop said:
they commented that the separation is due to freeze/thaw in transit.
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Not sure what to say about that, obviously could be true up here in Alaska

I returned my product today and the manager said "it looks like spoiled milk"

We looked and all his product was the same

I told him there were issues and that Griot's had pulled it from their website

He said that was weird because he hadn't gotten notice of a recall or comeback

I guess I am not out any $ but I am dubious of trying to get anymore

IDK

Thanks for the heads up
 
chilly said:
Not sure what to say about that, obviously could be true up here in Alaska

I returned my product today and the manager said "it looks like spoiled milk"

We looked and all his product was the same

I told him there were issues and that Griot's had pulled it from their website

He said that was weird because he hadn't gotten notice of a recall or comeback

I guess I am not out any $ but I am dubious of trying to get anymore

IDK

Thanks for the heads up
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The product on the shelf was separated too? It's a strange response given that they've commented in the past that they do freeze/thaw test their products. When I got mine, the weather was going below and above freezing. Kinda a problem if they can't ship it in the winter.
 
MisterSnoop said:
The product on the shelf was separated too? It's a strange response given that they've commented in the past that they do freeze/thaw test their products. When I got mine, the weather was going below and above freezing. Kinda a problem if they can't ship it in the winter.
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Every bottle of AIO on the shelf looked just like our pictures

And despite the manager commenting on the product looking like spoiled milk I would bet you $100 if I walked in there tomorrow the same product would be on the shelf

I am underwhelmed by both Griots and the store where I bought it


Sent from my iPhone using Tapatalk
 
chilly said:
Is this a YouTube thing?

How often do they do it?
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Yeah. They stream it on both YouTube and Facebook about once a month. You can watch past streams on YouTube. The topic varies. Tonight was foaming basics.
 
MisterSnoop said:
Yeah. They stream it on both YouTube and Facebook about once a month. You can watch past streams on YouTube. The topic varies. Tonight was foaming basics.
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Thanks, and they take questions from folks logged on I assume?
 
chilly said:
Thanks, and they take questions from folks logged on I assume?
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Yeah, Stevie answers questions in the chat and some questions Sam & Nick will answer in the stream. They started doing a followup video a few days afterward to provide answers to some additional questions asked that they didn't cover in the stream.
 
Well, I'm in MN and we're finishing up winter, so I could see the freeze/thaw.
But, if that's the cause, why did it separate again after shaking it up and putting it inside at ~65F?

I'm on the edge to return mine as well (even though I opened it).
Or, at least reach out to Griots to get some input and hopefully resolution.
 
Odrapnew said:
Well, I'm in MN and we're finishing up winter, so I could see the freeze/thaw.
But, if that's the cause, why did it separate again after shaking it up and putting it inside at ~65F?

I'm on the edge to return mine as well (even though I opened it).
Or, at least reach out to Griots to get some input and hopefully resolution.
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I’m not sure about the separating at room temp issue

Once it’s damaged maybe it’s never going to “reintegrate”

I dated a chemistry major once 47-48 years ago but that’s as close as I have to any chemistry knowledge

I know you used yours and your results look great but I’m just not going to fight a product that’s not right

I haven’t heard anything back from Griots after giving them my contact info so we shall see what transpires


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During the livestream, they said people could email [email protected] to get a replacement. I expect customer service would do the same?

At least 2 people brought up the issue.
 
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