Dual Action 5” Flex Backing Plate broke while I was detailing. Anybody else have this happen. here are some pictures...
View attachment 4566 View attachment 4567
View attachment 4566 View attachment 4567
Follow along with the video below to see how to install our site as a web app on your home screen.
Note: This feature may not be available in some browsers.
You can see by the first picture that it was a PC.did it break because your using it on a makita rotary perhaps?
This is the reason so many of us buy our tools and products from AG, in the event of a problem they are right there to make things right.Call me in the morning. We will take care of it.
Thanks for calling me, I forwarded photos to Lake Country of the two backing plates that have been posted on forum. Eric at Lake Country assured me he is looking into it.Called Meghan this am and she took care of it. She is sending me a new one! Thanks for all the reply's! You guys were right about AG, they did make it right~!! Just hope it does not happen again. :dblthumb2:
Called Meghan this am and she took care of it. She is sending me a new one! Thanks for all the reply's! You guys were right about AG, they did make it right~!! Just hope it does not happen again. :dblthumb2:
This place is for sure the best. That's what customer service is!:goodjob2:
They go the extra miles to make sure all is right with their customers if it's their problem or not. Normally (with some other companies) you would need to send it back let the rep look at it and they might fix it.....here it's Taken care of first and they make it so you want to came back and shop here. I know I won't buy another auto care product from anyplace else unless AG does not carry it and I really need it.
Good Job AG! And thanks for having such a great place for us all to hang out, learn from the best, and buy the best from the best!:righton: