what a bummer...

93fox

93fox

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so i guess AG doesn't ship out orders placed the same day before 2:00pm like they say they do?? i placed an order at 12:11pm(texas time) and that would be 1:11pm(AG time) and i just checked and it didnt ship out. i was really hoping it would ship out today. i guess ground orders dont ship out the same day?? anybody know why this happened?
 
Uh, you expect them to receive, print, fill, and ship an order in 49 minutes? You are kidding about this right?
 
It does state they ship orders received before 2pm the same day. I am sure the OP did not expect them to ship it by 2, just by close of business. As for ground orders, every order I have place, even ones at 1350, are shipped the same day. Today being the day after detail fest though, I am sure they had a zoo.
 
It's entirely probable that it shipped out and you haven't received notification emails/tracking info yet. That has happened to me before.
 
Don't think he is mad or complaining - think he is just wondering. They do say it will be shipped though.
 
If you price matched other products that usually delays your order by a bit coupled by the fact that you did it almost last minute.
 
In most cases, they probably do ship out orders made before 2pm. I don't think just cause yours didn't make it...means that they don't perform as advertised. That's a tough one being that it was 1:11. Doesn't leave much time. Plus, I'm sure this is an extremely busy time for AG being that spring is here.
 
What a lot of you missing is that the order is not shipped at 2:00. They have to close of business, so it's not really last minute.
 
Scott DeBrun said:
There seems to be alot of crying going on lately.
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I don't think asking a company to live up to their advertisements is crying, but that’s just me.

And it wasn't last minute since the UPS/FedEx pick up probably isn't until COB each day. Thats why they cut it off at 2pm so they have enough time to get it done. There really is no excuse for not getting an order placed at 1PM out by COB. Now if they did get the order out and the OP was just getting ansty, then obviously I take back that comment.
 
They were probably also swamped from the vast amount of orders from the weekend and the clean up from that.
 
It seems to me that some forum members are getting pretty critical of AG lately. No business is perfect but it seems that AG busts their asses to make the customer happy. Maybe any future complainers need to step back for a minute and contact AG's staff before posting a thread about their beef.
 
Scott DeBrun said:
It seems to me that some forum members are getting pretty critical of AG lately. No business is perfect but it seems that AG busts their asses to make the customer happy. Maybe any future complainers need to step back for a minute and contact AG's staff before posting a thread about their beef.
Click to expand...

:iagree:

Although it is kinda entertaining listening to grown men argue back and forth about wax :)
 
SeaJay's said:
They were probably also swamped from the vast amount of orders from the weekend and the clean up from that.
Click to expand...

Scott DeBrun said:
It seems to me that some forum members are getting pretty critical of AG lately. No business is perfect but it seems that AG busts their asses to make the customer happy. Maybe any future complainers need to step back for a minute and contact AG's staff before posting a thread about their beef.
Click to expand...
In my opinion if you advertise a service (price match, ship same day etc) you need to be able to live up to that no matter what the circumstances are. If I were making an order for my business and it's needed for a job, I don't care that they are recovering from Detail Fest, that shouldn't have an impact on my source of income. If they didn't say it would ship same day I could upgrade the shipping, but since they say it will why should I? All I'm saying is look at it from the point of view of the customer. Maybe he needs this stuff for a job.

And as far as more people complaining, that comes with having a public forum that has a section called "Customer Comments". If they didn't want to hear the good and the bad they should call it customer praise.

Flash Gordon said:
:iagree:

Although it is kinda entertaining listening to grown men argue back and forth about wax :)
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No one is arguing about wax, but way to make yourself look like the good guy when in reality you are the one that stirs the pot in most threads.
 
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