GG6 Return Update-AG+GG=Awesome!

[S2K]

9 days ago I posted this on another thread and thought I would update the outcome:

I sent an email to AG customer service on Sunday because I don't think my GG6 has the power it's supposed to, asking what I could do about it. Penny emailed me back yesterday with a question which I answered and then she replied this morning she was going to contact Griot's. At 5:47pm today I received the following email:

Hi Dave

We have heard back from Griots. They will be sending out a replacement unit for you. They will email us tracking information once it is available that we will pass on to you. They will be issuing a UPS call tag for the defective unit in the next 48 hours. Please just have the defective unit packed and ready for UPS to pick up. You can just leave it by the front door if you are not going to be home.

We thank you for choosing AutoGeek. Please let us know if you have any other questions or concerns.

Best Regards
Penny
AutoGeek.net
Customer Service

I think that was handled very quickly, I have never had a return handled that fast, not even at Wal-Mart.
AutoGeek:thankyousign::goodjob2::dblthumb2:

Today I received my new GG6 polisher and to my surprise they sent me the HD model with the upgraded 25' power cord, mine was the standard 10' cord. They also sent me the GG DVD, I thought that was a very nice gesture.
So of course I couldn't just leave it in the box and wait until the next time I need to use it to find out if it was stronger than my old one. Well I wasn't ready to put it to any paint so I figured my countertop was smooth enough for a test. I put on my 5" BP and an old 5.5" pad, wet it down for some lube and put the GG6 on 6 and turned it on. I could NOT stop it from turning, put almost all my weight on it and it kept spinning, not that fast but it kept going. I turned it down to 5 and could just barely get it to stop. I remember before on 5-6 with 105 or 205 it would stop without near that much pressure. Now I know that might not be a fair test but it sure does feel a lot more powerful to me than my old one.
I want to send a big THANK YOU to Penny for helping me with this return and to Griot's Garage for standing behind their product and even upgrading it under warranty! This was one of the easiest and most professional warranty claims I have been involved with!

 

[Marc08EX]

Penny (and of course the whole AG crew) is top notch!!! They're willing to help you out in any way they can!!!

 

[5.4 Shelby]

Any problem I have ever had with Griots (and only a few problems) has been met with exceptional customer service. They are in the same league as AG when it comes to caring for their customer. That is why I have been a faithful customer of theirs for about 12 years.

 

[ziggo99]

Excellent news.
However, I wonder if the HD models with the higher gauge cord have a different motor. My first answer to my own question is "no" but you never know.

 

[Old Tiger]

Excellent news.
However, I wonder if the HD models with the higher gauge cord have a different motor. My first answer to my own question is "no" but you never know.

The motor is the same Kyle, I had to get my HD GG replaced last year and it was as easy as above. Penny & Meghan are two GRREAT reps for AG!

 

[Capa1970]

Congrats. I can't stop my GG on 5 and I'm pretty strong. I am very impressed by the power and thankful that AG and Griots have such great customer service.

 

[Old Tiger]

Any problem I have ever had with Griots (and only a few problems) has been met with exceptional customer service. They are in the same league as AG when it comes to caring for their customer. That is why I have been a faithful customer of theirs for about 12 years.

I agree with Kevin about GG too. I had to replace the Shut Off valve on their great nozzle duo, I got a new one UPS and an RMA to return the defective one. It was difficult to cut off, The new one is perfect! Also had to replace their foam gun. Also painless!

 

[g35_coupe]

Nice to be reassured that if my new GG6 has something go bad, I can expect good customersservice from either company. Thanks for letting us know.

 

[Dougw4355]

My Griots 6" DA quit after 2 months.
I called Griots, and was greeted quickly and in Perfect English by an American.
I shipped my broke DA back to their Indiana Location, I had to pay the shipping.
Less than 2 weeks later I had a Brand New Griots DA at my door.
No hassles, no probs what so ever. !!!

 

[Jrocket]

My Griots 6" DA quit after 2 months.
I called Griots, and was greeted quickly and in Perfect English by an American.
I shipped my broke DA back to their Indiana Location, I had to pay the shipping.
Less than 2 weeks later I had a Brand New Griots DA at my door.
No hassles, no probs what so ever. !!!

NICE!


True customer service