Getting racked over the coals on AG shipping costs

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I'm just tired of all the BS. You have to play the system to get reasonable prices here. Like the AGO free shipping thing... Or waiting for BOGOs or VIP. I would much rather see "every day low prices" and a fair shipping charge.
 
oldgeek said:
I'm just tired of all the BS. You have to play the system to get reasonable prices here. Like the AGO free shipping thing... Or waiting for BOGOs or VIP. I would much rather see "every day low prices" and a fair shipping charge.
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I hear you. Customers that don't know the system miss out. It would be great if they had a free shipping over "X" amount of dollars permanently affixed to their home page for all customers to see. Amazon does free shipping over $25, others over $75 and yet others over $100. If AG wants to exclude the heavier and larger items, than that would be reasonable to preserve their profits, but everything else should qualify.
 
No one ever considers the fact that an employee has to be hired, boxes and tape have to be bought, work stations have to be built. air conditioning has to be supplied, etc...

Having said that, I never order anything w/out free shipping :p
 
lol.. I always paid 50+$ in shipping to Canada with AG, and they declared the package value higher than what I paid (basicly they don't apply coupons or rebates to the declared value so I end up paying taxes on a discount! - they say it's normal for insurance purposes to declare higher value yet they seem to be the only ones who do this)

anyways, I don't shop at AG anymore, after all the problems (leaking bottles, missing samples), I use their canadian distributors that have free shipping ;-) and more personalized service.
 
kronos said:
I hear you. Customers that don't know the system miss out. It would be great if they had a free shipping over "X" amount of dollars permanently affixed to their home page for all customers to see. Amazon does free shipping over $25, others over $75 and yet others over $100. If AG wants to exclude the heavier and larger items, than that would be reasonable to preserve their profits, but everything else should qualify.
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right on!
 
That is why I didnt get my DA "6 polisher from AG. I also got a 15% Military discount at Griots plus a free tall can of 3M Abresive Remover for free. I dont need all the extra stuff AG is putting extra stuff in the packages. I have another resource that is much less expensive then AG.
 
Matt said:
Just be glad you're not an international customer.... that $20 would seem like chump change for shipping if you ordered internationally.
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Haha exactly, I'm one of those international customer's you speak of...Take that $20 and and roughly $30-60 on top of that depending on if it is oversized...plus we get ding'd on Customs...PLEASEEE Autogeek, help us International's out and figure something out for shipping to Canada for instance!!
 
Matt said:
Just be glad you're not an international customer.... that $20 would seem like chump change for shipping if you ordered internationally.
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octane said:
lol.. I always paid 50+$ in shipping to Canada with AG, and they declared the package value higher than what I paid (basicly they don't apply coupons or rebates to the declared value so I end up paying taxes on a discount! - they say it's normal for insurance purposes to declare higher value yet they seem to be the only ones who do this)

anyways, I don't shop at AG anymore, after all the problems (leaking bottles, missing samples), I use their canadian distributors that have free shipping ;-) and more personalized service.
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What Canadian retailers do you use? Eshine? Auto Obsessed?
 
Ya i tried to show appreciation to AG for having the forum that has educated me so much that i was able to start a business. But the shipping costs and duty costs just became too much so i use a canadian retailer now. My recent order i got yesterday will be my last.
 
ARizzle said:
What Canadian retailers do you use? Eshine? Auto Obsessed?
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LINK REMOVED they price match and offer free shipping on anything over $150. And you cant beat their customer service its impossible.
 
silverfox said:
I no longer buy products from AG unless there is a shipping special and no... I don't fall for the free shipping over $95 gimmick from AG or anybody else that uses that sort of marketing. I can get stuff cheaper from CG shipped 3000 miles to my house than places even in my own state. I'm buying more and more megs and duragloss products sold OTC locally.
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I couldn't have said it better. I get the emails that say free shipping...until you open the email and then it says for orders over $95.00. Who are they fooling?
 
Another avenue is to buy through their Amazon storefront. The rate for shipping is much lower but there are also NO BOGO's or coupon codes that can be used.
 
Wayneezy said:
LINK REMOVED they price match and offer free shipping on anything over $150. And you cant beat their customer service its impossible.
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Lol at "Link Removal" Good idea shutting out a Canadian Supplier that spends a ton of money with your company. haha
 
There's lots of codes for free shipping, you guys should just google autogeek free shipping an like 3-4 codes come up. It's pretty simple. I have yet to pay shipping on any autogeek package, just have to shop smart!
 
Wayneezy said:
Ya i tried to show appreciation to AG for having the forum that has educated me so much that i was able to start a business. But the shipping costs and duty costs just became too much so i use a canadian retailer now. My recent order i got yesterday will be my last.
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many (DI, etc.) are doing flat rate shipping now and i'm sure their business has increased as this is obviously a main concern for them and their customers. personally, i shop around and give many small companies my hard earned money and if i receive excellent customer service, i'll continue to give them my business. no one company will have everything and the nice thing about the internet is being able to explore finding new avenues...
 
ARizzle said:
What Canadian retailers do you use? Eshine? Auto Obsessed?
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Both, service is amazing, and when they forget something in my order, they just sent it no charge, unlike AG that says "will send it with the next order" I replied "what if there is no next order" never got a reply...
 
ARizzle said:
Haha exactly, I'm one of those international customer's you speak of...Take that $20 and and roughly $30-60 on top of that depending on if it is oversized...plus we get ding'd on Customs...PLEASEEE Autogeek, help us International's out and figure something out for shipping to Canada for instance!!
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I had a 200$ order, add 50$ for shipping, then get an email stating that I had an oversized item (a 20$ gallon of rim cleaner) and that shipping would be 68$ more! so about 60% in shipping costs... yeah right.

turned around, got most of the stuff from another source, 40$ shipping with fedex, no oversize surcharge!
 
octane said:
I had a 200$ order, add 50$ for shipping, then get an email stating that I had an oversized item (a 20$ gallon of rim cleaner) and that shipping would be 68$ more! so about 60% in shipping costs... yeah right.

turned around, got most of the stuff from another source, 40$ shipping with fedex, no oversize surcharge!
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Same thing happened to me. I ordered a 1 gallon hyper dressing and got an email saying they wanted 36$ more for the one gallon of MHD. I just cancelled my order. It sucks but oh well
 
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