Mike Phillips
Active member
- Dec 5, 2022
- 51,004
- 7
I've buffed out thousands of cars using a PC and never had one break on me and I've punished them just as hard as anyone.
The Flex is a much better engineered and built tool but I still have confidence using Porter Cable polishers and this thread sharing this story wouldn't steer me away from using one on this car this week.
I agree Bill.
I've been using them and teaching people how to use them since they were introduced to the car detailing world and I'm' here to tell everyone, this incident is the exception, not the rule.
It would be nice if someone from DeWALT would join the forum and chime in on this topic and assure our customers, which are in turn their customers because we don't "make" the tool, that they are reading, listening and documenting incidents like this in some type of database so if there is a spike in problems they're on top of it.
When I worked for Meguiar's a lot of times people would join the forum and make a post about a problem with a product. My job was to ask them to contact Customer Service and share the problem with Customer Service because Customer Service maintains a database of product issues so if and when there's a trend it's documented and the appropriate action is taken.
The Customer Service "database" is not connected to the vBulletin discussion forum software so while posting about a problem is all well and fine, it doesn't get the information to the right people. In this case, the right people are the Porter Cable people so this information goes into their database since they build the tool
I'm pretty confident that in this day and age they must collect data like this, and just to help out... here's their contact form.
Contact Porter Cable
I did use the above contact form to contact them and ask them if they collect data about issues with their tools and included a link to this thread. I would suggest to the OP to do the same.
