I've been mainly a lurker here as I'm not really into hardcore detailing like some of you but I recently had a very positive experience that I wanted to share.
I would consider myself a casual detailer mainly just interested in protecting my paint. My main arsenal consists of Collinite, Optimum, Ultima, Klasse, Meguiars products.
The cap of my Collinite had failed to tighten and it would just turn and turn. Well I learned to live with the loose cap until it fell over recently on my shelf and emptied itself out.
I ended up emailing Collinite to see if this was a common problem or not. It wasn't, but Mark gave me the benefit of the doubt and took care of me.
I was actually surprised not only at the response time but the willingness to take care of one customer. They sell tons of products and they could really get by with the product quality alone. Apparently this is one of those few companies this day and age that want to put out a great product but also to have excellent customer service and to build/maintain their reputation as well. Kudos to companies like that which can be hard to find these days.
Because of this experience, I no longer view them as just another wax company. They have me as a lifetime customer now.
Just thought I'd share experiences that go above and beyond expectations.
I would consider myself a casual detailer mainly just interested in protecting my paint. My main arsenal consists of Collinite, Optimum, Ultima, Klasse, Meguiars products.
The cap of my Collinite had failed to tighten and it would just turn and turn. Well I learned to live with the loose cap until it fell over recently on my shelf and emptied itself out.
I ended up emailing Collinite to see if this was a common problem or not. It wasn't, but Mark gave me the benefit of the doubt and took care of me.
I was actually surprised not only at the response time but the willingness to take care of one customer. They sell tons of products and they could really get by with the product quality alone. Apparently this is one of those few companies this day and age that want to put out a great product but also to have excellent customer service and to build/maintain their reputation as well. Kudos to companies like that which can be hard to find these days.
Because of this experience, I no longer view them as just another wax company. They have me as a lifetime customer now.
Just thought I'd share experiences that go above and beyond expectations.
rops:
(I am just about out and its time to reorder)