Dealer says these are not scratches ...

C

carolinamopars

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When I purchased my car it was an overcast day, I noted a few 'swirls' on the hood to the salesman and didn't think much about it. The first time I saw my car in direct sunlight I was shocked. The dealership is over an hour away and both times when I drove up it was an overcast day so the service manager couldn't see the issue I had with the paint but agreed to send it to a professional detail shop. I haven't seen the car yet, but the service manager says the issue is still there after detailing, the pictures are prior to the detail, the quote is from the service manager. I will see the car in person tomorrow.

just drop off the car to us, looks awesome, however now that we have bright sunshine, i see what your referring too, its still there and in my opinion there is no way of removing that

if you move the halo/reflection moves with you, its not scratches, its the clear coat reflecting the sun light and causing a prizsm effect, you will never get that off.....its a reflection, looked at numerous other cars on the property, they all do it, the light color cars are worst, its not scratches, its the reflection in the clear coat
where ever the sun center point is, if you move the halo around it moves with it, if it was scratches it would not move....
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MEdhJka


trunk_zps07604eb4.jpg

hood_zps5ea36f76.jpg

94FxsWY
 
Looks like someone took a rotary buffer and wool pad which left behind what are called "holograms". Holograms are swirls that give a "halo" look. They can be easily removed with polishing.
 
The remarks from the Dealership are entertaining to me
 
I call those spiderwebbs, or cob-webbing. They are all over the vehicle, and they were installed through washes. Those will come out with a polish/compound.
 
There's good news, bad news and good news.

The good news... You've come to the right place to fix your problem.

The bad news... You'll probably need to do it yourself to have it done right.

The good news... You'll probably enjoy it.
 
Besides saying that, statistically speaking:
Many dealerships are the home base to some of
"The Top 10 Most Full of $h!t Professions"...

Let me also say:
:welcome: ... to AGO!

•Hope you have good fortune in resolving
your vehicle's paint issues.
-Please keep us apprised.

Who knows...
perhaps a nearby AGO forum member
may be able to provide assistance.


Bob
 
brettS4 said:
There's good news, bad news and good news.

The good news... You've come to the right place to fix your problem.

The bad news... You'll probably need to do it yourself to have it done right.

The good news... You'll probably enjoy it.
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:iagree:

You'll need to fix it yourself, nearly every new car that leaves a dealership has those swirl marks, unless you catch the car coming off the hauler and even then paints not perfect. It also won't stay perfect unless you use care when washing it, two bucket method by hand. Lot's of info on this forum, use search and you'll find lots of information.

My wife got this new Hyundai 3 weeks ago and as good as it looks when I got done prepping it, it still has small swirl marks in it. Since it's white I'm not sweating it.



 
Thanks for the quick replies, I've had good dealings with the service manager in the past, hoping I can talk to him tomorrow and convince him the issue can be fixed, but the car has already been 'detailed' once. I may just bite the bullet and pay a detail shop to correct the paint and install Cquartz finest and call it a lesson learned... NEVER purchase a car without seeing it in direct sunlight.
 
The longer a car sits on a dealers lot the more swirls instilled by their hired washers. I was at a Nissan dealership last year and the guys had dirty rags in their pockets and just sprayed em and wiped em. The swirl marks on all their vehicles were insane!
 
carolinamopars said:
When I purchased my car it was an overcast day, I noted a few 'swirls' on the hood to the salesman and didn't think much about it. The first time I saw my car in direct sunlight I was shocked. The dealership is over an hour away and both times when I drove up it was an overcast day so the service manager couldn't see the issue I had with the paint but agreed to send it to a professional detail shop. I haven't seen the car yet, but the service manager says the issue is still there after detailing, the pictures are prior to the detail, the quote is from the service manager. I will see the car in person tomorrow.
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First, let me say :welcome: to AGO! :righton:

After seeing those photos all I can say is.... :awman:


Then after seeing what the "Service Manager" says what comes to mind is :haha:. :rolleyes: :laughing:

That guy is well.... (between coughing with a cold and laughing hysterically) CarMomma says is a MORON! (Well that's not all she said... but I can't actually say that here.) ;)

Quote: "He's saying that because ALL THEIR CARS are filled with DISO's... basically ALL of them are SCREWED UP!" (DISO = Dealer Installed Swirl Option)

Anyone with a decent DA type buffer, a white pad, and a polish such as Meguiar's Ultimate Polish can fix that.

Their "professional detailer" with his rotary and wool pad that he lays on the ground, uses the same pad this week that he used last month, buffs the rocker panels along with the hood (all with the same pad), never does any panel prep prior to buffing, and wipes down with whatever terry cloth towel he finds laying around will probably NEVER get it right.
 
To be fair, most cars come from the factory like that, so it's no surprise that the service manager who likely knows very little about detailing saw the same thing on every car.
 
What everyone said here..... Get rid of those yourself :dblthumb2:
 
SYMAWD said:
To be fair, most cars come from the factory like that, so it's no surprise that the service manager who likely knows very little about detailing saw the same thing on every car.
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Oh come on, you work at a dealer, and you know the dealer puts those wash swirls in. I've taken the plastic off of cars and they do NOT look like that. I know you have posted about new cars having defects under the wrap, but with imported cars they may have been "handled" at the port then had transit wrap reapplied, which is why you are seeing marks under the wrap.
 
carolinamopars said:
Thanks for the quick replies, I've had good dealings with the service manager in the past, hoping I can talk to him tomorrow and convince him the issue can be fixed, but the car has already been 'detailed' once. I may just bite the bullet and pay a detail shop to correct the paint and install Cquartz finest and call it a lesson learned... NEVER purchase a car without seeing it in direct sunlight.
Click to expand...
Where do you live? I can lead you to a true professional detailer.
 
Setec Astronomy said:
Oh come on, you work at a dealer, and you know the dealer puts those wash swirls in. I've taken the plastic off of cars and they do NOT look like that. I know you have posted about new cars having defects under the wrap, but with imported cars they may have been "handled" at the port then had transit wrap reapplied, which is why you are seeing marks under the wrap.
Click to expand...

Where I work, cars never get washed until they are sold and almost every one comes in with light swirls. There is no way they are all if any are being unwrapped and then wrapped again at port. It varies by manufacturer too. BMWs tend to come in flawless, and my Honda was nearly flawless too. VWs, Audis, and Porsches almost all have defects upon arrival.

Jetta:
IMAG1993_zpse75fdb64.jpg


Cayenne GTS:
IMAG2693_zps975d6d28.jpg


Jetta:
IMAG0365_zps0gmzn3d2.jpg


Q5:
IMAG0458_zpsvgqn3zet.jpg


None of these cars were washed.
 
brettS4 said:
There's good news, bad news and good news.

The good news... You've come to the right place to fix your problem.

The bad news... You'll probably need to do it yourself to have it done right.

The good news... You'll probably enjoy it.
Click to expand...

:iagree:Couldn't have said it any better!! Well Said!!
 
This post from the dealer makes me laugh. Those can be taken care of.

-Jordan
 
Setec Astronomy said:
Do you actually know this, or are you just assuming? There was an article in the NYT a year or two ago about how much stuff is done on imported cars right here at the port (in NJ), it would curl your hair. I may have it somewhere, I'll look.
Click to expand...

Audi trains their staff on the port process. They are unloaded off the ship by a third party company. The port company then takes each vehicle, inspects it for visible damage and makes any necessary repairs. Then all warranty booklets and supplemental material are added to the vehicles and then port installed options and throw-ins such as wheel locks, rubber floor mats, iPod cables, etc are put in the vehicle. The monroney is then printed and placed in each vehicle before it is taken and lined up in groups of 7-10 to be released to a carrier for transport to the dealer.

Also, every now and then a vehicle arrives unwrapped, so it's likely they are never re-wrapped at port.
 
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