Dealer says these are not scratches ...

Well, there's no point in arguing, there's plenty of work done on the cars at the factory after paint, so plenty of opportunity for marring to occur. However, 90-something% of the paint problems that cars have HAPPEN AT THE DEALER (apparently not at your dealer though).

Are you actually trying to make the argument that dealer personnel, even the detailing department, actually know anything about detailing or paint care? Are you kidding? Do you know how many dealer detailers we have as members here? Do you think that none of us have watched what goes on in the detail bay at dealers?
 
Setec Astronomy said:
Well, there's no point in arguing, there's plenty of work done on the cars at the factory after paint, so plenty of opportunity for marring to occur. However, 90-something% of the paint problems that cars have HAPPEN AT THE DEALER (apparently not at your dealer though).

Are you actually trying to make the argument that dealer personnel, even the detailing department, actually know anything about detailing or paint care? Are you kidding? Do you know how many dealer detailers we have as members here? Do you think that none of us have watched what goes on in the detail bay at dealers?
Click to expand...

You're right, most dealers don't know, but not all dealers butcher them. At one dealer I work at I cringe at what goes on. It's spray the cars down with wheel brightener, run it through the automatic car wash, then put it in the auto butler (an automatic "polishing" machine) which fills in the imperfections and makes the cars look great until it wears off.

The other place I work, it's not an Auto Geek quality detail department, but the wash solution is changed regularly, the cars are clayed, and DA polishers are used. The cars don't come out worse than they came in, and they are capable of delivering a perfect car.

But back to my original statement, like you said, cars are touched a lot at the factory and port after they are painted, so even if they are never washed at the dealer, the service manager easily could have seen those same swirl marks on the cars out on the lot. I'm not saying dealers don't make them worse, but not all do.
 
brettS4 said:
There's good news, bad news and good news.

The good news... You've come to the right place to fix your problem.

The bad news... You'll probably need to do it yourself to have it done right.

The good news... You'll probably enjoy it.
Click to expand...

Simple and awesome!!!

carolinamopars said:
Thanks for the quick replies, I've had good dealings with the service manager in the past, hoping I can talk to him tomorrow and convince him the issue can be fixed, but the car has already been 'detailed' once. I may just bite the bullet and pay a detail shop to correct the paint and install Cquartz finest and call it a lesson learned... NEVER purchase a car without seeing it in direct sunlight.
Click to expand...

"They all have it" only means the problem is prolific. That doesn't mean it isn't a problem. See if the dealership can cover 1/2 the cost of the detail. Once it is swirl free send him some pics of the afters and show him the true potential of a professional detailer on his staff.
 
SYMAWD said:
I'm not saying dealers don't make them worse, but not all do.
Click to expand...

Yeah fine, you work at the 1% of dealers that aren't butchers, to quote AllenK from another thread "come on, man!". This is a picture of my new car--this didn't happen at the factory:


watermark.php
 
Setec Astronomy said:
Yeah fine, you work at the 1% of dealers that aren't butchers, to quote AllenK from another thread "come on, man!". This is a picture of my new car--this didn't happen at the factory:
Click to expand...

I guess so. Make the dealer where I got my Honda a second one. Here's how I picked up my new car. I agree with you that hacks at dealers exist, but I don't know about 99% of them.
IMAG3072_zps4wczcpss.jpg
 
SYMAWD said:
I guess so. Make the dealer where I got my Honda a second one. Here's how I picked up my new car.
Click to expand...

Yeah, because you asked them not to wash it, duh. The car I picked up with the plastic on it was fine...under the plastic. The sides of the car had random marring where it was brushed against when dirty while in transit and during unloading, etc. (the car was filthy when I got it, but better than them washing it). If the dealer washes the car forget it. I honestly think you're drinking the Kool-Aid, man.
 
Setec Astronomy said:
Yeah, because you asked them not to wash it, duh. The car I picked up with the plastic on it was fine...under the plastic. The sides of the car had random marring where it was brushed against when dirty while in transit and during unloading, etc. (the car was filthy when I got it, but better than them washing it). If the dealer washes the car forget it. I honestly think you're drinking the Kool-Aid, man.
Click to expand...

My car was detailed and in the showroom when I bought it.

All I said was the service manager likely saw the light swirls on most cars on the lot because in my experience, most cars do not arrive with a perfect finish.

Maybe I'm wrong and 99% of dealers are hacks, but if all cars were delivered as badly as the photo you posted, a lot more people would complain.

I guess my experiences are just so rare that I sound crazy.
 
SYMAWD said:
My car was detailed and in the showroom when I bought it.

All I said was the service manager likely saw the light swirls on most cars on the lot because in my experience, most cars do not arrive with a perfect finish.

Maybe I'm wrong and 99% of dealers are hacks, but if all cars were delivered as badly as the photo you posted, a lot more people would complain.

I guess my experiences are just so rare that I sound crazy.
Click to expand...


You both are arguing over nothing.


This experience is the exception, not the rule!

Most dealer detailers/washer are hacks. And hardly any user proper methods and most use tunnel washes
 
mwoolfso said:
Simple and awesome!!!



"They all have it" only means the problem is prolific. That doesn't mean it isn't a problem. See if the dealership can cover 1/2 the cost of the detail. Once it is swirl free send him some pics of the afters and show him the true potential of a professional detailer on his staff.
Click to expand...

They don't care, they are their to move inventory not to spend 8-10 hours prepping a swirl free car.
 
You will be very lucky to purchase a car from a dealership that does not have this type of marring. Brand new or not. Most cars are prepped by the dealership's car washers before they are delivered to the customer. Never go to the dealership to attempt to fix this type of marring, there's a very big chance they will make it worse because they largely do not train their employees to properly manage buffers to prevent this marring and they largely do not supply them with the products to do so.

Your best bet is to hire a professional that uses the right technique, equipment, and products in order to polish it, or continue to read on here to learn how to do it yourself so you can maintain a great finish for a long time. The only way to purchase a car with a "perfect" finish is to set up an agreement with the dealership that it won't be necessary for them to at all prep the car before purchase, because you would like to have your own detailer come in and do that for you. Which means taking off all of the plastic wrappings and washing and even buffing/polishing if any marring occurred in the factory. Not many people who buy cars do this, but it is an option that many private detailers offer and they are there when the vehicle arrives at the dealership to prep it for the customer.

I agree that the quote from the service manager is a bit funny because we all know what that picture shows and how to solve it, but this guy probably has never seen a paint finish like most of these autogeeks in this thread are now able to achieve. :dblthumb2:
 
exactly ^^^^^^^

that's how I got my Genesis Coupe swirl free, watched it roll off the truck. But if a cars been on a dealerships main lot for any time it's going to have swirls.
 
I agree that most dealerships are a detailing butcher shop. But not all. The only car I ever bought brand new was a brilliant (nonmetallic) black Audi A4. The color that shows defects the easiest. And as I found out over the years, it wasn't the usual hard paint we think all Audis have. But it was delivered in flawless condition. The salesman told me before I saw it that it was the best looking car on the lot. I laughed thinking that was typical car sales BS. Then I saw it. My jaw hit the floor. He wasn't kidding. It was love at first sight for me and Audrey, as she became known.

But that dealership had a detailing crew that knew what P21S was and why you use it. I think that's rare.
 
Setec Astronomy said:
Yeah, well, that was when it was new
Click to expand...

I'm aware of that and not shocked in the least bit. As a matter of fact, I dropped my car off at the dealer for warranty work a few days ago. I saw a brand new red c7 z06 being pulled into the detail bay. I thought to myself, "oh no".


Sent from my iPhone using Tapatalk
 
It was sunny and bright when I left home going to the dealership today, which is 50 miles away, my luck it was starting to cloud up... their was not bright sunlight for me to view the car. The service manager told me to wait till I saw the car in bright sunlight and if I still wasn't happy with the paint he would start the process of trying to get the car repainted.

He said the detail shop told him their was no way to remove the halo effect because it was coming from the sunlight bouncing off the paint and reflecting with a prism effect through the clear coat... I said the only way I see that being possible is if their is an issue with the clearcoat, if it's 'defect' free the light should bounce 'straight' out because their is nothing to refract it.

Anyway it's going to be sunny tomorrow, I'll snap a few pics and give the service manager a call.
 
It would be a HUGE mistake letting them repaint your car. You will regret it. The best advice is to find a forum member who details that lives near you and hire them to fix it. Get an estimate from them and see if the dealership will pay for it or split the cost. Honestly, those swirl marks really aren't that bad. It wouldn't take much more then maybe Menzerna 2500/4000 combo or even Menzerna FG400 with any decent da polisher and it would be fixed.

I took this beat / abused never detailed in it's life Chevy truck that was 7 years old and swirled out in 7 hours to completely swirl free with Menz FG400 and sealed it.

You should show the dealership this thread.











 
Re-paint your car? NO WAY!!!

The swirls in your paint can be fixed without a problm.
 
^^^ THIS!

DO NOT have your car repainted.

Find a forum member that can help you out.

Where are you located?
 
You must log in or register to reply here.
Back
Top