Dealers “man with a towel” got me!
- Thread starter Jayfro
- Start date
DetailKitty
Well-known member
- Jul 17, 2013
- 5,068
- 67
Luckily my dealership doesn't even offer washes for normal maintenance visits.
Whitewater25
Member
- Feb 14, 2015
- 618
- 0
I watched a lady at a gas station try to wash most of her dirty car with the windshield squeegee sponge and try to dry it with the other side. I had to cringe. Those are the kind of people who should have dealer wash their car. Sad you had to go through that but looks good now.
PaulMys
Active member
- Jan 14, 2014
- 10,772
- 3
Things I saw today at work from the "detail crew":
Taking an old, dirty brush out of a bucket of wash that was used several times and black with dirt, and slapping it on the black paint of a brand new special-order F-350 Platinum Tremor.
I guess it's no big deal right? The sticker price is only $79,780.
Using a HF polisher with a dirty, chewed-up 8" foam pad (which only vibrates, no spinning) on a newer (2019) black Mustang.
A guy eating his lunch in a customers car he was "detailing".
True story.
Taking an old, dirty brush out of a bucket of wash that was used several times and black with dirt, and slapping it on the black paint of a brand new special-order F-350 Platinum Tremor.
I guess it's no big deal right? The sticker price is only $79,780.
Using a HF polisher with a dirty, chewed-up 8" foam pad (which only vibrates, no spinning) on a newer (2019) black Mustang.
A guy eating his lunch in a customers car he was "detailing".
True story.
DetailKitty
Well-known member
- Jul 17, 2013
- 5,068
- 67
Things I saw today at work from the "detail crew":
Taking an old, dirty brush out of a bucket of wash that was used several times and black with dirt, and slapping it on the black paint of a brand new special-order F-350 Platinum Tremor.
I guess it's no big deal right? The sticker price is only $79,780.
Using a HF polisher with a dirty, chewed-up 8" foam pad (which only vibrates, no spinning) on a newer (2019) black Mustang.
A guy eating his lunch in a customers car he was "detailing".
True story.
Wow... I don’t know if I could deal with that.
PaulMys
Active member
- Jan 14, 2014
- 10,772
- 3
Funny thing is, people are just thrilled when they see the shiny paint, clean glass, and hi-gloss tire slop.
They have no clue.
But yeah, I cringe and shake my head when I see what I saw today. (Most days) lol
Coatingsarecrack
Well-known member
- Dec 9, 2018
- 7,879
- 564
On my last oil change the desk gurl thought she’d be nice and wipe a decent size smudge off of my door with a dirty shop rag. The swirls!
I ran into the pit and was shouting NO NO NO NO as nice as possible. The pit jerk was like you can’t be here! I was like unless you wanna pay for a polish and recoat of my door i’ll go where the F i want.
I did get to educate the girl and the head tech on why. Sprayed down with N-914 and then showed them in sun the swirls that she added. I didn’t make a big deal out of it as the girl felt really bad. Was a simple fix for me and I’m not a what can you do for me guy.
Just asked to educate their people on how easy paint is to scratch and made sure she was in no trouble. She was just trying to be nice to the pretty car.
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I ran into the pit and was shouting NO NO NO NO as nice as possible. The pit jerk was like you can’t be here! I was like unless you wanna pay for a polish and recoat of my door i’ll go where the F i want.
I did get to educate the girl and the head tech on why. Sprayed down with N-914 and then showed them in sun the swirls that she added. I didn’t make a big deal out of it as the girl felt really bad. Was a simple fix for me and I’m not a what can you do for me guy.
Just asked to educate their people on how easy paint is to scratch and made sure she was in no trouble. She was just trying to be nice to the pretty car.
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DetailKitty
Well-known member
- Jul 17, 2013
- 5,068
- 67
LOL I just was at the salon and got into a small conversation with the nail tech about how I detail on the side (why my nails were messed up LOL). She said she takes her car through the car wash (oh course).
Somehow the conversation wen to what I actually did... that I don’t just wash cars. I explained how I correct paint. How I get out swirls, scratches, and imperfections in the paint, etc. She asked how a car gets swirls and I said, “well, from taking your car through the car wash for one”...
:laughing::laughing::laughing:
Somehow the conversation wen to what I actually did... that I don’t just wash cars. I explained how I correct paint. How I get out swirls, scratches, and imperfections in the paint, etc. She asked how a car gets swirls and I said, “well, from taking your car through the car wash for one”...
:laughing::laughing::laughing:
ClearVue18
New member
- Jan 27, 2018
- 1,091
- 0
Dealers don't mess with none of my cars. Lol they already know I'll invoice the *bleep* out them lol and u better pay or else I'll put you in collections aka my collector named "Tiny"
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JDGolden
Well-known member
- Mar 16, 2013
- 1,729
- 269
Ah, the ol “gas station scrub down”....I see it here in Michigan from time to time. Usually in winter and the car is covered in salt. D’oh!
DetailKitty
Well-known member
- Jul 17, 2013
- 5,068
- 67
Amazing how excited we all are when this happens LOL
mdbenge
New member
- Jun 26, 2016
- 72
- 0
I know, right!
We are in a very, very small minority though. The vast majority of people simply don't care one way or the other, they see a shiny car and all is OK with the world. We see swirls, marring, etching, gross incompetence and on and on and on. Maybe they have something on us there after all, LOL
We are in a very, very small minority though. The vast majority of people simply don't care one way or the other, they see a shiny car and all is OK with the world. We see swirls, marring, etching, gross incompetence and on and on and on. Maybe they have something on us there after all, LOL
DetailKitty
Well-known member
- Jul 17, 2013
- 5,068
- 67
I said it once and I'll say it again... we are in the Swirl Matrix :laughing:
JT Moto
New member
- Sep 10, 2020
- 59
- 0
As a dealership guy I have some input here.
99% of our customers want a wash
Of those, 25% DEMAND a wash even in freezing weather. The service porters don’t dry the cars.
I manage the new car clean up crew and I handle the paint correction and now detailing of the rental fleet when they come out of service. My guys are paid the bare minimum regardless of how good they are or could be. They have marginal quality stuff to work with. I have about 2 complaints a month and those are usually on cars that are pretty darned clean.
I’m slowly making headway on getting them to pay for an acceptable cleaning but the vast majority of cars are swirled out, water spotted, unprotected vehicles that go to customers that are happy to have a new car.
I personally LOVE when a customer has an honest complaint about the work my guys put out. When they complain, I get paid (I’m commission) to correct the defects and deliver a high quality product.
I pay out of pocket for my supplies and tools. In the last 3 months I’ve spent at least 3k gearing up for my project to try and turn the place into an actual detail shop and generate more commission.
Some dealership guys care but it’s hard for them to justify the price of paying for work that the majority of people don’t care about. It’s sad to say but honestly most of the general public don’t care how awful that new car really is as long as the tires are shiny.
Sent from my iPhone using Autogeekonline mobile app
99% of our customers want a wash
Of those, 25% DEMAND a wash even in freezing weather. The service porters don’t dry the cars.
I manage the new car clean up crew and I handle the paint correction and now detailing of the rental fleet when they come out of service. My guys are paid the bare minimum regardless of how good they are or could be. They have marginal quality stuff to work with. I have about 2 complaints a month and those are usually on cars that are pretty darned clean.
I’m slowly making headway on getting them to pay for an acceptable cleaning but the vast majority of cars are swirled out, water spotted, unprotected vehicles that go to customers that are happy to have a new car.
I personally LOVE when a customer has an honest complaint about the work my guys put out. When they complain, I get paid (I’m commission) to correct the defects and deliver a high quality product.
I pay out of pocket for my supplies and tools. In the last 3 months I’ve spent at least 3k gearing up for my project to try and turn the place into an actual detail shop and generate more commission.
Some dealership guys care but it’s hard for them to justify the price of paying for work that the majority of people don’t care about. It’s sad to say but honestly most of the general public don’t care how awful that new car really is as long as the tires are shiny.
Sent from my iPhone using Autogeekonline mobile app
TrustJesus
New member
- Apr 12, 2020
- 535
- 0
That’s unacceptable, as Bill D said, I wouldn’t let them touch your car again. Obviously there is a communication problem. Write to corporate, dealer won’t care. That makes me upset and it’s not even mine.