Decal Damage - Really? Im calling B.S. What do you think?

B&B Tennessee said:
Not sure what stroking him on the back end means lol, but yeah we gave the price up front. We cut, polished, then applied collonite to top it off - and yes it was NASTY. Thanx for the compliment man.



Kind of funny - cause I went to the Marina today where this guy brings his boat and apparently he came by over the weekend and
showed his boat off saying all great things about us :eek:
I WAS SHOCKED with the way he acted through the whole day and a half! SHOCKED!
Maybe keeping my cool payed off?!?!?! Who knows, but apparently no bad words about the service.
Click to expand...

Professionalism always pays-off, B&B...my Good Man!!

:)

Bob
 
I find it funny when people say..."just pay". I'm not singling anybody out...but if you didn't cause damage, they why should you pay a thing?

I get the whole reputation thing. But seriously, guys like this...are A holes. That being said...nobody listens to an A hole anyways. He can rattle off at the mouth all he wants. He knows it was a good job, and anybody else who looks at his boat will know as well.

I will never simply pay up cause someone throws a false claim at my business. It takes MUCH more than that to take down a reputable, respected, and quality business. One customer is one job, and every bad customer you let go...makes room for a better 3 more. I mean honestly, after this...would you really want to do work for this guy again anyways??

I would tell this guy to take a hike. Better yet, I would let him know that I no longer want to be contacted with his future business. Here's the number to my insurance company...they'll listen to your claim.

This reminds me of a recent situation where a guy tried to blame me for a puncture in his bumper. Guy bought a filthy Audi, and once it was cleaned it exposed the flaw. Of course it's my fault, and not the buyer who bought a vehicle with an inch of dirt on it. I gave him my insurance info...and he let it go cause he knew it was bull. I saw it there when I was buffing it. Plus, I found the craigslist ad for the car, called the number, and spoke with the seller. Puncture was already there from their automatic garage door...go figure.

I understand being professional, and owning up to a mistake. I've done it in the past. If I screw up...no doubt about it, I will call the customer and have already arranged a potential solution. But, you gotta remember that people WILL take advantage of a business. You may be wanting to save your rep...but at the same time you're building a reputation that says "no matter what, if you blame me...I'll pay for it". Word can get around real quickly that you'll pay up. Before you know it, it's one thing after another. People will bring their vehicles in that have pre existing damage, and blame it on you in the hopes that you'll foot the bill.

It's one thing to own up to your mistake. It's another to not back up your business. You have to have a back bone.
 
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Kristopher1129 said:
I find it funny when people say..."just pay". I'm not singling anybody out...but if you didn't cause damage, they why should you pay a thing?

I get the whole reputation thing. But seriously, guys like this...are A holes. That being said...nobody listens to an A hole anyways. He can rattle off at the mouth all he wants. He knows it was a good job, and anybody else who looks at his boat will know as well.

I will never simply pay up cause someone throws a false claim at my business. It takes MUCH more than that to take down a reputable, respected, and quality business. One customer is one job, and every bad customer you let go...makes room for a better 3 more. I mean honestly, after this...would you really want to do work for this guy again anyways??

I would tell this guy to take a hike. Better yet, I would let him know that I no longer want to be contacted with his future business. Here's the number to my insurance company...they'll listen to your claim.

This reminds me of a recent situation where a guy tried to blame me for a puncture in his bumper. Guy bought a filthy Audi, and once it was cleaned it exposed the flaw. Of course it's my fault, and not the buyer who bought a vehicle with an inch of dirt on it. I gave him my insurance info...and he let it go cause he knew it was bull. I saw it there when I was buffing it. Plus, I found the craigslist ad for the car, called the number, and spoke with the seller. Puncture was already there from their automatic garage door...go figure.

I understand being professional, and owning up to a mistake. I've done it in the past. If I screw up...no doubt about it, I will call the customer and have already arranged a potential solution. But, you gotta remember that people WILL take advantage of a business. You may be wanting to save your rep...but at the same time you're building a reputation that says "no matter what, if you blame me...I'll pay for it". Word can get around real quickly that you'll pay up. Before you know it, it's one thing after another. People will bring their vehicles in that have pre existing damage, and blame it on you in the hopes that you'll foot the bill.

It's one thing to own up to your mistake. It's another to not back up your business. You have to have a back bone.
Click to expand...


I agree with you on 99% of this for sure - only I don't think I am opening myself up to a world of scandalous people. I think of the marine world as the aviation world - a small and exclusive group of people for the most part - I was worried that this one guy could lose me a marina for years! Fortunately that wasn't the case, and everything went in the right direction. It could have been WAY worse for sure. While I won't chock up a blatant B.S. remark to a "I'm scared and will pay up" I do believe that a small decal shouldn't cost me an entire marina of business - Our first boat was only 2 months ago, but word of mouth has given us 10 in the past 2 months equaling almost $6500 in boats! For starting boats 2 months ago that isn't bad..... and to pay a 10 dollar decal may keep that number climbing drastically! That is my main reasoning behind my decision to pay.
 
Thanks for the follow-up Anthony and I'm really happy to hear things turned for the better for this situation.

I'm one of the people that said offer to pay because good news travels fast and bad news travels even faster and you've worked hard to build a stellar reputation but I also stated to call B.S. on his claim because from my years of experience buffing out everything under the sun there's no way you could have done damage like shown in the picture unless you swung and hit the boat like using a baseball bat.


Anyway, thanks for the update and always remember the words from a John Cougar Melloncamp song, "Minutes to Memories"


"an honest man's pillow is his peace of mind"



:xyxthumbs:
 
Mike.Phillips@Autogeek said:
Thanks for the follow-up Anthony and I'm really happy to hear things turned for the better for this situation.

I'm one of the people that said offer to pay because good news travels fast and bad news travels even faster and you've worked hard to build a stellar reputation but I also stated to call B.S. on his claim because from my years of experience buffing out everything under the sun there's no way you could have done damage like shown in the picture unless you swung and hit the boat like using a baseball bat.


Anyway, thanks for the update and always remember the words from a John Cougar Melloncamp song, "Minutes to Memories"


"an honest man's pillow is his peace of mind"



:xyxthumbs:
Click to expand...

Yeah man - TOUGH situation to deal with but worked out just fine in the end - hopefully this thread can help someone with a similar situation in the future. Thanks for your help and opinions Mike :props:
 
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