Done with Edge!

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greg'sgoat said:
I didn't see him bashing LC or other competitors in his post. I saw him making a comparison to a velcro backing plate and using LC as the example. Every system has issues. I very rarely see the velcro issues posted though. On my own car, the velcro failed and the pad flew into the yard. Requiring a drive of 1.5 hour drive to AG's warehouse to get a replacment (long weekend ahead and didn't want to wait).
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with all due respect i think its unfair to bring a competitors product in a thread ...no more un-professional to bash a fellows detailers work that you might be called upon to fix or repair his error..

i don't beleive my thread implied Aron was bashing anyone
 
Before getting the Edge system, I had the regular backing plate with Meguiar's pads. THE ONLY issue I ever had was the glue on the pads giving out. I figured out the reason for this was because I was soaking the pads in hot water, and removing the pad from the backing plate carelessly. Both of which have easy solutions.

I also find that the backing plate system allows the pad to spin A LOT better. Its also easer to keep the pad flat against the surface. The backing plate has more surface area on the pad, thats why it helps.

For two fittings to only last a couple cars is ridiculous. On top of that, I cant even use 1 pad anymore because the white plastic in the pad has worn so much. Ive only used that pad on about 6 or 7 cars.
 
I'm with Joe P. here... why does it matter what problems any other competitor has? If people are complaining about your product, why mention someone else's shortcomings?

I think the point here Aaron is the fact that if the products keep failing, there's no point in replacing them and hoping for better luck next time. I know there are numerous people that haven't had one adapter fail on them yet, but that doesn't change the fact that I'll need 20 of them in the next 2 years of detailing... I wish you all the luck with this issue, because I think the idea is/was a great one, but there is an issue with the engineering of the product.
 
joe.p said:
with all due respect i think its unfair to bring a competitors product in a thread ...no more un-professional to bash a fellows detailers work that you might be called upon to fix or repair his error..

i don't beleive my thread implied Aron was bashing anyone
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The Edge said:
Look Guys,
One thing I have learned is that the PC is very hard on pads, backing plates, and adapters but we build our products to the highest standards, continue to improve them based on customer feedback, and stand behind the products 110%. There are problems with backing plates, and velcro all the time but people normally don't post done with LC, because everyone has velcro like LC, but only we have the quick connect system. Our pads are made from the same foam as LC and should last longer because they are double sides so all I can ask is that people give us the chance to make things right and we will.

Thanks,
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Still don't see any bashing, simply stating that they have quick connect instead of velcro and that doubled sided pads should improve durability..

Bashing would something along the lines of:

" but people normally don't post done with XXX brand , because everyone has a more common sub par velcro like XXX brand , but only we have the quick connect system which clearly makes our product superior. Our pads are made from the same foam as XXX Brand and should last longer because they are double sided and not single like some brands do on the cheap

NOW That Would Be Bashing!!!
 
joe.p said:
Why not explain what your doing to improve your system instead of continuing to put your competitors products in all your replys..

I have always read/heard about your good CS and the fact that your always willing to rectify the problem..but to continue to bash the competitons product is unfair..IMHO un-professional

just an observation
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Joe once again you have jumped into the ring and tried to stir things up with me. I did not bash anyones product, I made a very fair comparison to problems with velcro and stated quite clearly that "everyone has velcro LIKE LC" That was not even remotely an attack on LC or any other competitors product just simply that there are also problems with VELCRO systems and people don't normally post that they are "Done with LC" due to a velco problem. I wish you would keep your personal feeling out of your posts as I feel that is IMHO un-professional as well.
 
The Edge said:
Joe once again you have jumped into the ring and tried to stir things up with me. I did not bash anyones product, I made a very fair comparison to problems with velcro and stated quite clearly that "everyone has velcro LIKE LC" That was not even remotely an attack on LC or any other competitors product just simply that there are also problems with VELCRO systems and people don't normally post that they are "Done with LC" due to a velco problem. I wish you would keep your personal feeling out of your posts as I feel that is IMHO un-professional as well.
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No one mentioned LC and i don't beleive my post attacked you..i think your time and effort would be better served improving your system rather then comparing to another product..

i think it's wrong when you say i should keep my personal feelings out of this post..this is a discussion board..this is what we do...your problem is we have had heated discussions in the past..obviousley i can grow beyond that its you who can't

i'm not sure why you don't feel the need to reply to other post in this thread..
 
I have had the same exact problems with the pads and my schmitt, I think that they just had a bad batch, if I remeber correctly they had a problem with the glue and I don't think that the edge pads can handle as much pressure as a LC pad, just the way they are designed. I had 5 edge pads go out on me and one shmitt, but all I had to to was talk to aaron at edge and then send him the pads and shmitt and he sent me brand new ones no quesiotns ask. I would definitely give aaron a ring or pm him, he would be more than happy to help, thats why even after having all those problems I'm still sticking with edge.
 
Ok, guys, lets bring the waters down. Aaron have posted several times in some websites that his adapter is guaranteed for life, and that he will replace them at no cost to you. Now, if a company fails to validate the warranty on their products, I sincerely will agree with the stirr, but in this case seems meaningless just because the time wasn't taken to make a call, and instead, was taken for a rant on a forum.

Just my humble opinion...
 
lecchilo said:
I'm with Joe P. here... why does it matter what problems any other competitor has? If people are complaining about your product, why mention someone else's shortcomings?

I think the point here Aaron is the fact that if the products keep failing, there's no point in replacing them and hoping for better luck next time. I know there are numerous people that haven't had one adapter fail on them yet, but that doesn't change the fact that I'll need 20 of them in the next 2 years of detailing... I wish you all the luck with this issue, because I think the idea is/was a great one, but there is an issue with the engineering of the product.
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===================================================

I'll need 20 of them in the next 2 years !!!!!!

Summer, it's the not the humidity it's the stupidity !!!!!
 
Bob Who said:
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I'll need 20 of them in the next 2 years !!!!!!

Summer, it's the not the humidity it's the stupidity !!!!!
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:confused:
 
Well....I love my Edge stuff lol, over 1 year and no failures with any of the pads, biz partner borrowed my PC and Edge kit and did his and families vehicles and no issues and has been using it more as I'm too busy to even wash my own vehicles lol. If you guys are tearing pads from pressure, your putting way to much pressure on the PC. I always ran my PC and speed 6 when polishing. If you want to see damage, should have seen my friends Beemer when his LC pad tore and flew off on the hood causing the PC itself to put a gauge in the paint. I even have two 4" custom pads Aaron made me over a year ago as a tester for the small pads and they've been fine, orange one has a slight tear but that was b/c I hit the V8 emblem on my truck.
 
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Holy Heck..........whatta thread!

All I've used is EDGE pads for the last 18 months.......everyday.......with maybe 3 failures. I love them.



I do think though that this thread could be handle with more etiquette from both the starter and some of the posters.
 
Surfer said:
Well....I love my Edge stuff lol, over 1 year and no failures with any of the pads, biz partner borrowed my PC and Edge kit and did his and families vehicles and no issues and has been using it more as I'm too busy to even wash my own vehicles lol. If you guys are tearing pads from pressure, your putting way to much pressure on the PC. I always ran my PC and speed 6 when polishing. If you want to see damage, should have seen my friends Beemer when his LC pad tore and flew off on the hood causing the PC itself to put a gauge in the paint. I even have two 4" custom pads Aaron made me over a year ago as a tester for the small pads and they've been fine, orange one has a slight tear but that was b/c I hit the V8 emblem on my truck.
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I with ya on this one buddy, even though I have had a few issues with the pads, the CS from aaron totally makes up for it, and there products make all the difference in the world with amazing results. Plus I belive in the idea that nothing is this world is perfect, #### happens and sometimes things don't go as planned.I figure, just trying to make a point, that for every 1 of my edge pads that went bad 1,000 worked just fine, its manufacturing, there is always a percent of defects that occur no matter how good you are.
Keep up the good work Aaron:applause: :applause: :applause:
 
ive veen using my edge for the past 4 weeks and havnt had any problems
 
This thread should have never been this long, and there are way too many pointless replies.... yes including this one...

The original poster obviously found he greatly dislikes the system, enough to say on here that he's "done with it"... I don't understand why everyone has to say how long they had their edge system and it's been fine... the OP obviously feels like he's getting better quality work, easier control, etc. etc. from the velcro system, so what's the point of great customer service, if you're finding a much better product overall elsewhere ?? Leave the guy alone and wish him luck with the new system he's using, because whether I congratulate him on going to LC pads, or someone else says they've used an edge adapter for 3 years without a failure, he's had his experience and has made up his mind.

Good luck...

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Ditto, lecchilo. Yeah. my white 6" started disintegrating after two uses, but I just bought a replacement & ascribe that as an offering to the detail demigods; it probably would have been the backing plate or velcro on another system. Bottom line: I have greater issues with the PC and refining my technique than I do the pads. I empathize with the utter exasperation, though.
 
I think edge should improve on their system, there are some things which i think could be done better. It is a great idea, just needs some refining.
 
joe.p said:
No one mentioned LC and i don't beleive my post attacked you..i think your time and effort would be better served improving your system rather then comparing to another product..

i think it's wrong when you say i should keep my personal feelings out of this post.
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Actually LC was mentioned by the original poster, only natural that they might be used as an example. As far as keeping your feelings out of the post, you shouldn't. You should be able to voice your opinion just like anyone else. I know you understand this as I've read your comments to Aaron a number of times in the past and it's apparent they haven't changed. For me personally, I've had 4 backing plate failures over the years and many more Velcro detachment problems. I'm lucky, I've never damaged a finish because of one of these failures. Many of the Velcro problems were related to Meguiars pads but I've also had problems with LC. The way I look at it is simple, stuff happens regardless of whose product is involved. Sometimes it's a matter of a product wearing out and sometimes there are errors on the manufacturers part. That said, often times it's user error and that's the hardest one for me to admit. All in all I'm still a big Edge fan.
 
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