wlshephard
New member
- Dec 6, 2013
- 398
- 0
Hi,
I got some money for Christmas and it was burning a hole in my pocket so I decided to buy some stuff I had in my wish list for awhile on Autogeek. I placed the order and it got shipped pretty quick. Then the polar vortex happened and the shipments progress slowed a bit. I checked UPS's website daily and it finally made it to my local UPS hub and was supposed to be delivered on Monday. It never showed up so I requested a shipping update from UPS and it was delayed due to weather (the roads were bad I understood that). Same thing on Tuesday (the roads were pretty good). Finally the shipment showed up today. I was ecstatic, some of the things I ordered was an autographed edition of Mike Phillips new book, blackfire clay cleaner, 5 gallon wash bucket, wash and rinse labels, assorted backing plates, microfiber buffing pads, m100, interior cleaner, insulator wax, nitrile gloves, microfiber gloves, opc and clay. As soon as I open the box I new something was wrong. The packing paper in the box was wet and smelled like chemicals. Most everything was packed in the bucket except the book (thank goodness). Luckily Autogeek packs stuff in zip lock type bags. Except these bags were not sealed. I thought that was odd. I started sorting out the carnage (the blackfire clay cleaner bottle had a major malfunction). I called Autogeek up and talked to a pleasant guy and we came to a mutual consensuses on what needed to be replaced and what would be ok not to replace. The nitrile gloves were toast, one of the yellow backing plates had blue blotches on it, the microfiber pads were drenched along with the wash and rinse labels. Most of the labels on the bottles had seen better days (but thank goodness the book was ok). But something just was not right. The box was not damp or looked like it had been, it also was not the high quality type box you get from PBMG and it didn't have the PBMG type tape they use to seal it up. Upon a closer look the label had been cut off the original box by UPS and put on the new one. Now I got to wondering. I have never gotten anything from Autogeek in a zip lock type bag that was not sealed. So I am pretty sure UPS not only re-boxed my shipment but opened it and when through it and in the process didn't reseal the bags (which caused more damaged products). I wonder also if it was not delivered on Tuesday because they were re-boxing it and going through my stuff (the roads were not bad enough not to deliver)
I really appreciate the great customer service I received from Autogeek and their willingness to go the extra mile to take care of me. Especially when in my opinion UPS did most of the damage. So then I sat down to read my new book (the only thing I didn't have to clean). I opened the first page and there it is a big water spot right about Mikes autograph! Oh well I can live with it I think Autogeek is already out enough money due to UPS.
Things I learned:
1. Always check the weather before having liquid products shipped to you.
2. Always look for the PBMG packing tape on the box.
3. I hate polar vortexes.
4. If something leaks in a box it will get on thing you most want (the book)
5. But most importantly when something goes wrong Autogeek will take care of you. With the kind of customer service (that in my mind) will make you a lifetime customer.
I got some money for Christmas and it was burning a hole in my pocket so I decided to buy some stuff I had in my wish list for awhile on Autogeek. I placed the order and it got shipped pretty quick. Then the polar vortex happened and the shipments progress slowed a bit. I checked UPS's website daily and it finally made it to my local UPS hub and was supposed to be delivered on Monday. It never showed up so I requested a shipping update from UPS and it was delayed due to weather (the roads were bad I understood that). Same thing on Tuesday (the roads were pretty good). Finally the shipment showed up today. I was ecstatic, some of the things I ordered was an autographed edition of Mike Phillips new book, blackfire clay cleaner, 5 gallon wash bucket, wash and rinse labels, assorted backing plates, microfiber buffing pads, m100, interior cleaner, insulator wax, nitrile gloves, microfiber gloves, opc and clay. As soon as I open the box I new something was wrong. The packing paper in the box was wet and smelled like chemicals. Most everything was packed in the bucket except the book (thank goodness). Luckily Autogeek packs stuff in zip lock type bags. Except these bags were not sealed. I thought that was odd. I started sorting out the carnage (the blackfire clay cleaner bottle had a major malfunction). I called Autogeek up and talked to a pleasant guy and we came to a mutual consensuses on what needed to be replaced and what would be ok not to replace. The nitrile gloves were toast, one of the yellow backing plates had blue blotches on it, the microfiber pads were drenched along with the wash and rinse labels. Most of the labels on the bottles had seen better days (but thank goodness the book was ok). But something just was not right. The box was not damp or looked like it had been, it also was not the high quality type box you get from PBMG and it didn't have the PBMG type tape they use to seal it up. Upon a closer look the label had been cut off the original box by UPS and put on the new one. Now I got to wondering. I have never gotten anything from Autogeek in a zip lock type bag that was not sealed. So I am pretty sure UPS not only re-boxed my shipment but opened it and when through it and in the process didn't reseal the bags (which caused more damaged products). I wonder also if it was not delivered on Tuesday because they were re-boxing it and going through my stuff (the roads were not bad enough not to deliver)
I really appreciate the great customer service I received from Autogeek and their willingness to go the extra mile to take care of me. Especially when in my opinion UPS did most of the damage. So then I sat down to read my new book (the only thing I didn't have to clean). I opened the first page and there it is a big water spot right about Mikes autograph! Oh well I can live with it I think Autogeek is already out enough money due to UPS.
Things I learned:
1. Always check the weather before having liquid products shipped to you.
2. Always look for the PBMG packing tape on the box.
3. I hate polar vortexes.
4. If something leaks in a box it will get on thing you most want (the book)
5. But most importantly when something goes wrong Autogeek will take care of you. With the kind of customer service (that in my mind) will make you a lifetime customer.
