How would you handle this?

[Kristopher1129]

See, I knew he'd come crawling back! Some people just need to learn the hard way that it's not always about price. rops:

 

[StoneRaizer]

Here's hoping he didn't drive his car to the SwirlOMatic or Mr. Detailer's Hologram Emporium and is bringing you back the scraps for you to fix!

 

[Kristopher1129]

Here's hoping he didn't drive his car to the SwirlOMatic or Mr. Detailer's Hologram Emporium and is bringing you back the scraps for you to fix!

Haha, seriously. I had a situation happen exactly like that once. A customer of mine was going to call me for an appointment, and somebody she works with said he would do it for half the price for her. And boy did he do it for half the price, ha.

She ended up paying me extra to remove the swirls he left, ha.

 

[ScottB]

I learned two things ....

1. You cannot please all people in life all the time.
2. If you start cutting costs , your gonna close shop or need to cut corners in order to survive.

 

[BillE]

Great call! I will never turn down a job unless I can see that there are going to be problems... This "client" would be demoted to "Customer" and what I mean by that is he will not get the "special deals" or "special treatment" (priority scheduling, off hour scheduling etc) that a "client" of mine would get. I have a handfull of "clients" and tons of "customers" I will always cater to my "clients" before my "customer" cause I know my "clients" will be back and will always bring me good business and publicity!

Just my .02

Great analogy!

Bill

 

[slickooz]

Yeah people like that don't deserve any discount. You already explained to him that you kept the same price for two years and that everything is getting more expensive now.

To call you greedy is almost the dirtiest thing they can call you, when your running a business. Good luck with everything.

 

[vet]

The guy probably found out what others were charging, and decided you were reasonable after all, and he knows you do good work, or he wouldn't be a repeat. And if he tried the same thing at the other places, they probably told him where to go. I would be tempted to tell him to take a hike, but since he apologized, you can nicely state that you don't have to put up with abuse, and you won't any more. You can stand up for yourself diplomatically, and you won't lose a customer, and he hopefully won't try it again.

Easy for me to say, I haven't experienced the situation yet.

 

[Rayaz]

If you are such a bad deal, he can shoot on over to Pep Boys, pick up some Turtle wax and do it himself!

 

[Flash Gordon]

Does this mean I win $100 :help:

I will settle for an AG gift certificate :righton:



Yes, let him stew for a minute, but you must keep it profesional. When you call the guy/gal back I wouldn't even mention the latest incident. Just book the Oppointment and do what you do :buffing:

A ^^^ >>>