How would you handle this

05xrunner

05xrunner

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ok so what would everyone else do. Back in early feb My GF was looking for a new car..She wanted a Subaru impreza 5door. We went to the dealer saw what she liked and they had an STi o the showroom floor..i wasnt looking for a car but I really liked this and decided I wanted to trade my Mustang for one. i worked with the dealer we ran numbers did credit and all and I decided I will order one.
Well thats basically where he stopped talking to me. I called him about 6times over a 1month span asking a few questions leaving voicemails. I had to stop in once to get him to even acknowledge me and ask about a dealer trade on 2 different cars that where coming in and he blew me off basically. I called him about 4weeks ago saying I am ready to buy my GF impreza there is a car I would like you to dealer trade for it.
Never heard back after leaving that voicemail. I was already pissed at him so i bought my WRX at another dealer as well and bought my GF her impreza at another dealer. well yesterday he finally calls me to say hey that STi has arrived. Well all this time he blew me off and blew off me wanting to buy my GF car off him and doesnt call me till this car comes in.
Plus he lied to me about what interest rate I was going to get which is what i based the order of the STi from. if I woulda known it was gonna be a little higher I woulda never ordered it cause I wasnt willing to pay that much for it. So would you guys even call him back and leave a message saying sorry you screwed yourself by blowing me off or should I just ignore him like he ignored me.
 
be the bigger man and call him back and let him know you do not need his service anymore cause you found someone that was willing to help you while he was on vacation. when he tells you he was not on vacation then tell him you just figured he was since he never answered his phone or returned any of your calls for the last month
 
I'd call the sales manager after you've had a little chance to get it into perspective and let him know what your thoughts about the whole situation were.

Just my opinion.

Paul :buffing:
 
Just ignore it...if you have your car now and are happy, don't worry about it and let sleeping dogs lie.
 
Why bend over backwards to make this guy feel better, obviously he could care less on how you felt during the process.

Then again, I would want to put it to bed and just call him and end it and not deal with this guy hounding me down.

Mark
 
I might call the sales manager and tell him and not even bother talking to the sales guy
 
Find another car and buy it, bring it to that dealership, get the sales manager over with the salesman and let him know what happened. How hard is it to return a phone call?!
 
Klasse Act said:
Find another car and buy it, bring it to that dealership, get the sales manager over with the salesman and let him know what happened. How hard is it to return a phone call?!
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I already bought both cars from another dealer. he lost 2 sales. This first time I ever really had this issue. normally they hound you but this guy couldnt even call me back..and he is the so called internet manager and I even emailed him and got no reply
 
Just tell him you've moved on and no longer need his services. If he presses you, ask to speak with the sales manager and explain the situation to him.
 
call him back and let him know you bought your 2 cars at another dealership since he didn't return your calls. He should know that his actions had consequences. He then has the option of changing his behaviour for the next customer or not.

If you just ignore him, then he might hound you or figure you weren't a serious customer anyway.
 
Was there any sort of paperwork signed when you ordered the vehicle? I ordered a car in 2006 and I had to do everything but give them the check before they would even order it. If I didn't end up buying it I would have lost a deposit at the very least.

Honestly I think you should have gotten with the sales manager after the saleman stopped returning your calls. That probably would have stopped any problems from even happening. Since they did happen I would call back and calmly explain what happened and let him know that you don't need his services anymore.
 
Call him back, I did it when I bought mine. Some guy from another dealership became and A***E on the phone and later called me back and I told him that he had screwed up and that I had bought the car from another dealership. He started telling me how much lower he could had gotten it from him..."Whatever"...I hung-up...
 
Tell him you are no longer in the market for a car.

I purchased my last car over the internet. Best experience i ever had. I felt like the guy in the lending tree commercial.

Sent from my DROID RAZR using AG Online
 
05xrunner said:
I already bought both cars from another dealer. he lost 2 sales. This first time I ever really had this issue. normally they hound you but this guy couldnt even call me back..and he is the so called internet manager and I even emailed him and got no reply
Click to expand...

As someone in sales, I say, say something. Maybe he needs a fire lit under his behind, and maybe the manager needs to know his guy is costing him sales. Really, neither is your problem, but like I said, as someone in sales, where communication is everything, I think they both need to hear it. Drive it home by showing up in your new car that you bought somewhere else. Not to be smug, but just to say, "hey, this sale could've been yours".
 
I would drive both cars to the dealer and show him what he lost out on. I would make sure as many salesmen and managers saw the cars too

Don
 
car dealers cam be like that from time to time. I myself I would not give not the time of day, they also say word of mouth can make or break a business evidently this car sales man has never hear of this, and i would not waste my time with him anymore, you done just fine finding a different sales man and dealership. As for the car that came in, it is there's now. And I would not worry about it.
 
It is what it is, man. He didn't respond. Vacation or not...doesn't matter. Everybody who takes a vacation takes a loss in one way shape or form. I know I do when I take off for a week.

I would call him back, and say you didn't know he was on vacation. You didn't get any response, so you took your business elsewhere. He should have had somebody at least responding to his calls while he was away. His fault, not yours. It's just business. They aren't the only dealership that can get their hands on a new Subaru...they should act accordingly.
 
My vote goes to informing the sales manager and him at the same time. If they refuse then continue higher up in the chain until someone meets with you. They need to know this stuff or problems will never be fixed.
 
This reminds me of when I was car shopping.

I saw a firebird on the lot I wanted to test drive. Some fat guy comes up and say "Do you want to buy it?" I said "No, I want to test drive it". He seemed a little agitated and we got in, he told me where to go and then he got a phone call and talked to some random person while I drive.Very unprofessional. When we get back I tell him thank you for the test drive and that I am gonna continue looking around. He freaked out and said some along the lines of "This was a waste of my time, I wouldn't have done this if I thought you weren't going to buy." I dont remember my response but I was shocked so I walked away and the owner of the dealership came running out to appologize and if there was anything he could do. I said "no" and kept walking.

Thinking back, I should of ratted on the guy telling the manager how much of a #### he was being and said I would never ever consider them because of his behavior. I hope he was fired.
 
I would call the sales manager. This guys is obviously not much of a salesman if he would not return your call.
 
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