Is this shady?

J

JBs

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so we washed a customers car today (she only wanted a wash + wax + interior vacum) so we charged $20.

here is the shady part: she said that everything in the car besides the books/bags was trash and she wanted it cleared out/vacumed up. problem is that she has 3 or 4 kids in there and it was a mess, but there was like $10 of change :awesome:.

so is it shady to vacum up all the change or should we have picked it up and given all to her? :grouphug:

Feed back please thanks
 
picked it up and given it to her.

I pulled a $20 from between the seats of a a regular customer. I could have sucked it up and pulled it out later, but I shut my vac down, took the $20, knocked on the door, and told her. Guess what I got for a tip? $20? No... $50
 
problem was it wasn't a bill, it was nickles and quarters and etc....


if it was any kind of bill i would have told them
 
I understand, but every time I vac, I LOOK for change. If there is a penny here and there, I most likely suck it up. I don't pick through my vac bag either to retrieve them.... If it is silver, I pick it up and throw it in the console of ashtray, or wherever they keep their change.

You never know when a customer could be testing you. Put a quarter here, put on there.... maybe a $5 bill in between the seats........just to see if you take them.....
 
yea i'm pretty sure she wasn't testing us, there was food and sand all over the floor (could NOT see any carpet in the back seats), and my friend babysits for them occasionally.

but yea there was no way she was testing us, i just want to know if i should've put all the change in a couple ziplock bags lol
 
TexasTB said:
I understand, but every time I vac, I LOOK for change. If there is a penny here and there, I most likely suck it up. I don't pick through my vac bag either to retrieve them.... If it is silver, I pick it up and throw it in the console of ashtray, or wherever they keep their change.

You never know when a customer could be testing you. Put a quarter here, put on there.... maybe a $5 bill in between the seats........just to see if you take them.....
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That's why it's important to return any change to a customer. And if he/she will tell you to keep it - it's yours. Just be honest.
 
My thoughts on it is, always put the loose coins in the cup holder/ash tray. I feel I am being tested by the customer. JMO
 
TexasTB said:
picked it up and given it to her.

I pulled a $20 from between the seats of a a regular customer. I could have sucked it up and pulled it out later, but I shut my vac down, took the $20, knocked on the door, and told her. Guess what I got for a tip? $20? No... $50
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:iagree: :iagree:
 
Did she give it to you? I know it sucks having to clean up someone elses crap, but money is a different matter. I know you're not stealing it and she would probably never miss it, but it could start a BAD habit for you. I always try to do the right thing.
 
If I ever found out someone took change from my car, I would never use them again if I was a customer. Slippery slope you are heading down if you have to ask IMO. I would think most would just give it back to you if you bagged it and gave it to them. Not worth the loss in the jobs and referrals.
 
it's not like i took it or anything (at least not like stealing it). she was aware that there was change in the car, and she said that everything besides the books and bags was trash.

but idk, mabye next time i will take the coins out of the vac and put them in the ashtray?
 
just take a few minutes to take everything out. I always check under the seats for big objects and trash so I don't suck it up and it clogs my vac hose. When I find coins, I throw them in one of the front seats, and after I 'de-trash' a car, I take all the money and put it somewhere....
 
HighEndDetail said:
My thoughts on it is, always put the loose coins in the cup holder/ash tray. I feel I am being tested by the customer. JMO
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Thats funny.... wheres that 50 bucks I put under the seat the last time you cleaned the car???
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You must think its a bit shady or you wouldn't have the moral dilema. I do think next time you should as stated by others get as much by hand before vacuuming and put it somewhere so you can give it to them.
 
This is a good question, but in my opinion (and this is only my opinion) it comes down to your own morals and how you were raised up. In my scenario, I was raised up to work hard and to earn every penny I get. Besides conscience is a terrible thing hahahaha it never leaves you alone but then again we are all different. I would agree with everyone here, honestly goes a long way.

Well just my opinion.

I think when all is said and done you will do the right thing.
 
I have gotten to the routine of asking the customer what they would like to have done with the loose change/items before I start working. More times than not, they will state that any loose change is mine to keep, and the remaining loose items I'll put in a plastic bag or something of that nature and put them in the trunk/back seat area. But if I find ANY bills, they are hand delivered immediately.
 
Most coins that I find in cars are always sticky. I wash them and put them back in their coin spot. If they don't have one I bag them and leave them on a seat. Seems like it takes less than a minute. $$$ bills go straight in the bag with receipts, etc. Biggest one that I've ever found is a $20.
 
Honesty is always the best policy. Customers really appreciate it no matter what business you are in. Besides that it's the right thing to do.
 
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you are going to suck up change its a fact. It happens. I know i personlay just throw it with the rest of the change. I dont they notice or care but its just what I do.

By no means did you steal the money, iyou just relocated it to an american waste facility...

I would start getting in a habbit of trying to pick as much up and giving it back to them. Not becasue iyou are going to get busted for stealing,but its just good customer service.

Its the small things that count, esp in detailing. It may be only a few bucks but its the though.
 
I always keep zip locks bags in the trailer for lose change and bills.
 
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