Just recived my package from ag...damaged vac'nblo!!!

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Thejoyofdriving said:
ya, its hard because i live in cali, so i am 3 hours behind, so you guys close like 1300 my time, ive been at school, so i couldnt call. I sent you a pm though:cheers:
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I wish FLorida was right next to California :p
 
Hey Meghan do you have any idea when i will receive instructions to exchange the vac?
 
Thejoyofdriving said:
Hey Meghan do you have any idea when i will receive instructions to exchange the vac?
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Joy--If everyone, on every forum, put their customer service issues in threads, the forums wouldn't be very useful, would they. I can understand doing it if you want to embarrass the company, but otherwise, isn't it a rather indirect way of communicating, not really calculated to get the promptest results? And reading it is like having to listen to someone else's cell phone call in a supermarket line.
 
killrwheels@autogeek said:
looks to me like anger should be directed at UPS ... your rep probably kicked it round abit before delivery. Did you give him an X-mas gift last year ??
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WOW, UPS drivers are called 'reps'
 
BlackCoupe said:
Joy--If everyone, on every forum, put their customer service issues in threads, the forums wouldn't be very useful, would they. I can understand doing it if you want to embarrass the company, but otherwise, isn't it a rather indirect way of communicating, not really calculated to get the promptest results? And reading it is like having to listen to someone else's cell phone call in a supermarket line.
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well the damage wasnt really AGs fault, i think UPS is the main culprit, if anyone should be embarassed it should be UPS... yes.... i do think that AG could have done a better job packing it, but this might have not happened if UPS took better care of my packge. I am just trying to provide feed back to AG so that they can improve, like using diffrent packing materials/ methods. Also i just wanted to show everyone my new order.
 
Thejoyofdriving said:
well the damage wasnt really AGs fault, i think UPS is the main culprit, if anyone should be embarassed it should be UPS... yes.... i do think that AG could have done a better job packing it, but this might have not happened if UPS took better care of my packge. I am just trying to provide feed back to AG so that they can improve, like using diffrent packing materials/ methods. Also i just wanted to show everyone my new order.
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Glad you cleared that up.
 
Bob Who said:
WOW, UPS drivers are called 'reps'
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most are rather friendly good hard working men, and I certainly dont want my Vac/Blo tossed around the ole Brown from Stuart to Margate. :p
 
Today a UPS women came by and took my vac'n blo, she said that it would be taken to the damaged shipping department and that they are going to investigate whether it was AG's fault or theirs. I wonder who UPS is going to blame. I just hope i get my vac'n blo soon, and that i dont have to fork over any more cash.
 
worse comes to worse, a Visa dispute would get 100% of your money back. Just say you recieved damaged merch and you returned it. End of Story.

Vac N Blow is crazy strong, it pulls up my carpet, its awesome. The only complaint I have is that it gets hot a little to quick.
 
I mean no offense by this post so please don't take it that way.
BlackCoupe said:
Joy--If everyone, on every forum, put their customer service issues in threads, the forums wouldn't be very useful, would they. I can understand doing it if you want to embarrass the company, but otherwise, isn't it a rather indirect way of communicating,
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Gotta say I agree with BlackCoupe on this one.
Thejoyofdriving said:
I am just trying to provide feed back to AG so that they can improve, like using diffrent packing materials/ methods.
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The way this post strikes me (though this may not have been your intention) is as one that comes across as the squeaky wheel gets the grease type complaint. One that reflects the mind set of if I complain loud enough, long enough someone is going to do something. This is the kind of problem that should be handled first hand via telephone or email not the forum. Heck, then again what do I know?
 
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GearHead_1 said:
I mean no offense by this post so please don't take it that way. Gotta say I agree with BlackCoupe on this one.The way this post strikes me (though this may not have been your intention) is as one that comes across as the squeaky wheel gets the grease type complaint. One that reflects the mind set of if I complain loud enough, long enough someone is going to do something. This is the kind of problem that should be handled first hand via telephone or email not the forum. Heck, then again what do I know?
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Well first of all, keep in mind i recived a damaged product, i paid and i didnt get what i paid for. I was just trying to inform, i think AG could have done a better job packing, i dont just want to call and talk to someone over the phone and let them know what happened, how do i know that he wont just forget about it in the next 3 seconds and no one ever finds out, atleast here it is on record and i am sure it will be seen. Now if UPS caused the majority of the damage like i think than UPS needs to grease the squeaky wheel.
 
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killrwheels@autogeek said:
most are rather friendly good hard working men, and I certainly dont want my Vac/Blo tossed around the ole Brown from Stuart to Margate. :p
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You called them reps:confused: ... i don't care if your vac gets toss down a1a
 
Bob Who said:
You called them reps:confused: ... i don't care if your vac gets toss down a1a
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ok ... how about Package Specialists ???
 
Ok, I would like to respond, if I may jump in here. First Vac n' Blows come to us "pre-packaged", we do not pack them Metro does. In my four years here I cannot ever remember one of these coming back damaged. Hey things happen! Metro's packaging has been working just fine for a long time considering how many vacs go out everday. So I doubt it was packaging, but regardless, we shipped it and we will stand behind it. You item is damaged = we replace it... its that simple. ;) With this case the vac has been picked up and a new one has been issued to ship today. This is the AUTOGEEK, we do not mess around, does not matter if UPS drops it or not, we are going to replace it. It's simple customer service! :D
 
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