McKee's 37 mini-rant

ronkh57 said:
Seriously ?!?!?!?!?!?!?!

So preparation h, should say:

Do not ingest
Do not use on fingers
Do not use on toes
Do not use on eyes
Do not use on ears
Don't let your dog eat it
Don't let your cat eat it
Do not use on the trim of your car
Do not use on your motor cycle seat


Etc
Etc
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I was thinking the same thing...
Do not use as shampoo
Do not use in your milkshakes
 
This was an interesting read! Anyway I'm gonna slap another coat of Max Wax in the white tub on my car now......breaks over!
 
Rsurfer said:
So where does it say DO NOT USE ON TIRES OR GLASS OR SEATS exactly?
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Do you use paint coating on tires? Do you use paint coating on seats? As for glass, I coat the glass as well as the plastic and the paint so I expect it to work there too.
 
I don't want anything Nick. What I did not want was a lack of respect in all of your answers. Instead of answering 'we never told you to use it on plastic', you should have said something along the line of 'even though you will want to prep the glass and plastic for the coating of the whole vehicle, this product was designed specifically for paint. Since the instructions mentions only SURFACES I can see where some confusion could have occured and I will talk to the design team to change the label on future prints'.

Something like that would have been a lot more appropriate than the infered notion that I was an idiot for not understanding this product was for paint only.

Then coming back and adding oil to the fire by saying I was here to cause trouble. That's not trying to help me or anyone else.

I have been on this site for about 5 years, in the 2000+ messages I have posted, a lot were to gain knowledge and a lot were to help others out. I am not here to cause trouble, and I am very offended by the very notion. I have defended Autogeek a few times when people had issues, but for the first time I am the one with issues and don't appreciate the treatment you have given me. A lot of people here agree with you, and they should not. This is very bad customer support.

Anyway, this is the last I will post on this. I have learned my lesson and will move on. Just sad that it turned that way.
 
Calendyr said:
Do you use paint coating on tires? Do you use paint coating on seats? As for glass, I coat the glass as well as the plastic and the paint so I expect it to work there too.
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Right, but this product coincides with McKee's 37 PAINT coating. Even if I was coating plastic, too(with another product), I would have never thought to use it on plastic.


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sportsfan said:
Sorry I could not help it so I'm going to be a rebel on this one. Regardless of the "outcome" or everyone's opinions on this mini rant, these responses are not the right way to handle a customer's criticism (whether legit or not) from McKee's 37 product support team.

Unrelated matter, I've been tempting to purchase Hyper dressing. Thanks Eldorado2K you convinced me!
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You have a strong sense of entitlement.
 
I dunno man. I skimmed this thread & am gonna post my 2¢ just cuz I like to start trouble...

1. I've never used this product - but have used the Pinnacle version quite often. Now, I'm going to go out on a limb and make an assumption (remember, I like to start trouble)... I'm guessing they are similar? And for me, the Pinnacle stuff didn't stain trim... Off course, I cleaned it off immediately when I got like the first dot of polish on the trim. Any easy tip is to dress the trim first if you are not sure. The dressing will provide some protection to the trim and make cleaning any polish off it easier.

2. Always assume anything can mess up anything - unless you are experienced with the product & particular surface. So, to me - this means either protecting trim or cleaning any little dot of polish off immediately if you not familiar with how it will affect this particular trim. Even when I'm using a new product as the instructions state - it's a new product to me, so I always assume it could be garbage and could mess something up. So, I go slow and check until I'm confident the product won't give me a whole car headache (which is a lot worse than an isolated tiny surface area headache).

3. I know products can be used off label. But you have to understand, it should be a last ditch attempt and if it goes bad you have nobody to blame but yourself. Of course, if you have used a product in such a manner in the past and were happy with the results - you likely will be fine. It's like using a wheel cleaner designed for factory painted wheels on your aftermarket wheels, getting stains from it, then calling said product junk...
 
I used the Mckees prep polish and coating for the first time this weekend and I have to say, I did not "use" it on plastic but given the fact that plastic is next to paint I got some on the plastics. I didn't worry about it at first since the product is intended to remove waxes, oils etc it didn't cross my mind it would stain the plastic and my first thought was it seems like they would've mentioned to make sure and not get it on plastics since it will stain them


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Dfou said:
my first thought was it seems like they would've mentioned to make sure and not get it on plastics since it will stain them
Solid point.

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I really don't know why everyone was giving OP such a hard time over this... I mean is it so much to ask that a polish have a tip or a warning to make sure to keep off of rubber & plastic trim? I don't think it's too much to ask... I mean alot of products do i.e. Meguiars Ultimate Polish states on the label to keep off plastic trim. Even Ultimate Paste Wax tells you to keep off trim. I've been wanting to know if D151 Paint Reconditioning Cream stains trim or not because it doesn't say on its label. [yes I know I could call and ask, but I'm 100% sure they'd just give me the PC answer and tell me it's recommended to keep off]

Polish comes in very near contact with rubber and plastic trim. The majority of you have made a big fuss about many products that stain trim in the past. So why was OP such dunce for complaining about this? Just sayin.
 
Eldorado2k said:
I really don't know why everyone was giving OP such a hard time over this... I mean is it so much to ask that a polish have a tip or a warning to make sure to keep off of rubber & plastic trim? I don't think it's too much to ask... I mean alot of products do i.e. Meguiars Ultimate Polish states on the label to keep off plastic trim. Even Ultimate Paste Wax tells you to keep off trim. I've been wanting to know if D151 Paint Reconditioning Cream stains trim or not because it doesn't say on its label. [yes I know I could call and ask, but I'm 100% sure they'd just give me the PC answer and tell me it's recommended to keep off]

Polish comes in very near contact with rubber and plastic trim. The majority of you have made a big fuss about many products that stain trim in the past. So why was OP such dunce for complaining about this? Just sayin.
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I wasn't giving him a hard time I was just pointing out an example of distorted thinking rooted in entitlement that's all.

"So & so should answer my questions this way not that way"
 
If I was going to put on a paint coating the first thing I would do is tape off the trim like I do when I polish.
 
Eldorado2k said:
I really don't know why everyone was giving OP such a hard time over this... I mean is it so much to ask that a polish have a tip or a warning to make sure to keep off of rubber & plastic trim? I don't think it's too much to ask... I mean alot of products do i.e. Meguiars Ultimate Polish states on the label to keep off plastic trim. Even Ultimate Paste Wax tells you to keep off trim. I've been wanting to know if D151 Paint Reconditioning Cream stains trim or not because it doesn't say on its label. [yes I know I could call and ask, but I'm 100% sure they'd just give me the PC answer and tell me it's recommended to keep off]

Polish comes in very near contact with rubber and plastic trim. The majority of you have made a big fuss about many products that stain trim in the past. So why was OP such dunce for complaining about this? Just sayin.
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I read through every post here and even before reading the above I was thinking the same thing. I have products in my cabinet that provide a warning that they may stain trim, etc. or something to those lines. Like Eldo. I remember reading this on some Megs products and it may be Ultimate Wax where I saw it last.

That said, I see the other side of the argument, but the mere fact that such a debate over instructions and use turns into an argument leads me down the path of why larger companies like Meg's have learned to note such a thing on their lables; because it avoids and argument or an incident and perhaps a less than thrilled customer.

IMO, a simple blurb on the label or instructions that takes maybe 12 words is worth it.
 
I've gotta say the tone of this thread has to be the least Autogeek attitude of any I've seen on here since I've found this forum. Like pdqgp, I see both sides of the argument, but I feel it got awfully condescending. I also don't think his response to Nick was "distorted thinking rooted in entitlement", I thought Nick's first reply seemed to be taking OP's post unusually personally.

Should OP be mad that a product not made for trim stained trim? Nope.

Is this a forum where people try the off-label approach from time to time (notably with this product for this use)? Yup.

Do I hate when it feels like Mom and Dad are fighting, and wish we could all just get along? Dang right!
 
I just read through this thread, and like swanic, I'm going to give my most thoughtful response on what happened to you and why you received such a harsh backlash. I think as a society, we've become more and more inclined to lay blame when something unexpected happens to us, even when we are diligently following what we perceive to be the rules or the official instructions given to us. After all, if something wrong happened, and I did exactly what was said, how could it possibly be my fault? It must be someone else's fault. There are no accidents, just cause and effect.

As I read through the product description of McKee's Coating Prep, the description is very clear that it is a paint prep solution. I rightly can infer that it is designed to be used on paint, but I cannot infer that it can be used anywhere else. The description states that it is for paint, and it nowhere implies that it can be used elsewhere. That's just my take of the website description. I don't have a bottle of this stuff, so I don't know what the label on the bottle states. Maybe it states it can be used on multiple surfaces; I don't know.

All I can do is conclude that the coating prep is made for paint. I assume that the paint prep either is OK for other surfaces (plastic, vinyl or leather) or that it is untested on those surfaces or that it might possibly be inappropriate for those other surfaces. Since McKee's offers no information, I can't make a conclusion and I, therefore, must assume (to be safe) that I shouldn't get it on those surfaces -- unless I want to specifically test the reaction. (I stained my white lab coat this morning with some Au Bon Pain coffee -- I didn't read in the description on the coffee cup or on the menu board that it could stain my white coat.)

So, I think there was some assumption on your part (or some carelessness) if the prep solution spread to your plastics.

Take another look at your lead post; I think even you can see that it is somewhat accusatory and ill-deserved:

Calendyr said:
Second thing, when I started using the coating prep polish, IT STAINS PLASTICS! What the hell? I was forced to bust out a brush and super degreaser to clean the plastic parts afterwards. It seems to work ok on paint but if I need a completelly different paint prep product to do the plastic, why would I bother with this product? So my first experience with those 2 products were less than satisfactory, will definatelly not buy them again.
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You used all caps -- that's an interwebs no-no when having an online debate. You used the phrase "what the hell." Not terribly offensive, but it steps up the level of animosity for sure and suggests that McKee's was intentional or nefarious. You stated that you were "forced" to use the degreaser -- as if you were unwillingly put under direct pressure to do additional work for the nefarious McKee's.

I think a better way of starting off this post would have been to say something like this:

"I used McKee's prep polish the other day. It was about a year old, so on the edge of its lifespan. I noticed that it stained some of my plastics and I had to use a super degreaser and a lot of elbow grease to get it out. Has anyone else experienced this with McKee's prep polish? I realize it's for paint, but I unfortunately got it on the trim and was super bummed. Does anyone know if X,Y or Z products would be more effective at getting out these stains?" Title didn't help either.

The thread might have had a different tone...
 
oneheadlite said:
I've gotta say the tone of this thread has to be the least Autogeek attitude of any I've seen on here since I've found this forum. Like pdqgp, I see both sides of the argument, but I feel it got awfully condescending. I also don't think his response to Nick was "distorted thinking rooted in entitlement", I thought Nick's first reply seemed to be taking OP's post unusually personally.

Should OP be mad that a product not made for trim stained trim? Nope.

Is this a forum where people try the off-label approach from time to time (notably with this product for this use)? Yup.

Do I hate when it feels like Mom and Dad are fighting, and wish we could all just get along? Dang right!
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Agree with all of this. OP has been a good contributing member for years here. Always helpful and friendly. I too thought it was an out of pocket reply from Nick, but I can understand his side. He's the face of a label now, he's now "Todd Helme" of McKees like Todd once was Blackfire. So all hate goes to him as does all praise. He appears to be their only product rep, their only anything really. I am sure he gets help somewhere along the line but Max has him hanging out there. i'm sure some days just suck, like at anyones job. But yeah, this thread for sure has turned into a weird way of customer/company customer service. i will say finally though, don't think Calndyr is a bad dude and neither is Nick, this just took a weird turn!
 
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