Visitor is 100% a hater. Apparently he had a problem with RUPES because years ago, before we were a USA company, he had an issue with a RUPES product and didn't get adequate support. RUPES USA has apologized. This is why he has bashed our customer support, despite the literal 1000s of post that state the opposite. This is why he shows up on RUPES threads and takes passive aggressive approaches, or finds anything that helps him fight the little war he is losing, no matter how obscure.
How do I know the back story? Because Dylan offered to call him and find out what was with his bashing. He claimed to have called, publicly stated he called, claimed nobody called him back, and said "he didn't have anymore time" to invest in trying to resolve the issue. Dylan looked up the phone records, tracked every call for 2 weeks, and couldn't find any record of Visitor calling despite his public proclamation to the opposite. Dylan called him, and found out the above information.
Apparently time isn't an issue, as I can almost guarantee Visitor will be on any thread about RUPES, trying the best to fight some clandestine war. His motives are fairly obvious, and it seems to pain him that we are growing at a crazy rate, we have built a factory in the USA, we continue to lead the way in innovation, we are hiring more and more Americans. Think of all the time invested, and wasted, but we all get pleasure from different things.
Most the time he is so obvious that it is entertaining, and I appreciate his efforts to "remain under the radar" despite the fairly obvious failure in doing so.
Again, while I am not 100% sure on the details that transpired 4-5 years ago, before RUPES had a USA company, and when problems could get lost in translation, we are sorry that they occurred. It is one of the reasons we knew we had to build a USA-based facility, with customer service reps and take warranty repair in house. We learned from the early issues, and now customer service, like our innovation, and holistic manufacturing is beyond approach.
