My first customer :)

garyg7133

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Being a detailing hobbyist for so long gave me the itch do try to make a few dollars on the side. So I hung out the shingle and within 2 days had my first customer. It was a simple wash/wax/exterior cleanup but I was thrilled to have gotten that first one.
I was a little nervous as I was working with my old gear and mostly by hand (still on the fence about which new gear to buy...) and while I knew I would get nice results, the first time you're doing it for someone who ISN'T your friend or family can be a litltle daunting.
The skinny : Customer brought me 2 vehicles - Ford conversion van and a Ford F-150 pickup with fiberglass tonneau cover. The truck was in pretty nice shape but had a few stains (notably from the ink on the pinstripe and logo which had been severely neglected). It was also suffering from corrosion on the rims and chrome wheel inserts. The van was in relatively good shape, but the paint was pretty bad and needed a lot of elbow grease. There were imperfections here and there and a mystery substance that took me a while to remove by hand (I didn't want to chance it with the buffer as I was unsure of the origin). The rims were all but shot appearance-wise as they were pitted from corrosion.
The truck was the first that I worked on and was relatively easy. I did manage to remove some of the rust with light pressure on a Dobie pad of all things as I didn't want to premanently mar the finish. The van was next. The biggest improvement was in the appearance of the rims believe it or not. I did them by hand to see just how much of the corrosion I could get off and the answer was "not much". They were severely pitted and had absorbed a lot of brake dust and dirt. The paint was a different story. HAving had the same color on my Mazda pickup I was familiar with the results I could get and knew exactly how to approach it. I've always found Ford's paint to be pretty easy to work with and while I did have to deal with a ton of staining, the end results were pretty nice. As others have posted, the before and after is sometimes what REALLY makes you love this stuff.
The grand finale - The customer came to pick up the vehicles that evening and I was met with rave reviews. He admitted that the paint had gone unwaxed for nearly 2 years. Luckily ( and I think a lot of people here who have been doing this for a while will agree) I had taken the step of walking around the vehicles beforehand and explaining everything that was good and/or not so good as far as vehicle condition. He had no idea what the mystery substance was and I had to point out that by leaving it on he had actually marred the clear coat. In the end, I had a satisfied customer who has already made a return appointment. Next time around it should be a little easier to get his vehicles where I want them as I know who the last guy to work on them was :)
For pics see link below. Thanks for reading!

https://www.facebook.com/media/set/?set=a.119436908162948.16882.109934539113185&type=3
 
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The first happy customer will lead to more. Well done.
 
the first time you're doing it for someone who ISN'T your friend or family can be a litltle daunting.[/url]

i totally agree with this. Doing mine and the families car is fun but doing a customers car can be actual work. lol. its still worth it at the end.
 
Thanks guys. I am awaiting that next phone call and have made a couple of contacts including a used car dealer who is looking for a new detailer. That alone could fill up my days off !
 
Great work!

Regarding the used car dealerships that you contacted, how did you go about and contact them? Did you give them a call or did you go to the dealership? Also what were some things that they said?

I recently started my own detailing business as well and was thinking about contacting and hopefully contracting used car dealerships.

Any info would be appreciated. Thank you!
 
I got a little lucky with the car dealership. My son went to school with the owner's son and our wives were talking one day and my new business came up. His wife said that his detail person has not been doing a great job as of late and she would mention it to him. She called my wife and asked for my card and said that he will be in touch. He also said that whether I do any work for him or not he would put my card in his dealership for his customers. It's really win-win for both of us. Honestly though, I'm the kind of person who would have no problem just walking into a dealer cold and giving it a shot. Even if it meant bartering. I have a friend who details in NJ who built a huge business by bartering a couple of deals and now he has 2 shops and is exclusive detailer for 2 major luxury dealers.
 
The sequel to my first customer is my first dud. Had a 2005 Acura TL today. Don't get me wrong, they loved my work (or at least that's what they said and judging by the tip weren't lying) but I was not at all happy with the results. The car had a LOT of highway pock marks and a clear bra on the front that showed every spot of wax. Took me forever to get it out of the bra. Ugh. The silver lining is that I have their truck in a couple of weeks and hopefully can make it look good. Just curious, how many of you guys have started a job and just KNOWN it wasn't going to be what you want in the end?
 
Just curious, how many of you guys have started a job and just KNOWN it wasn't going to be what you want in the end?

Happens all the time when your dealing with severly neglected vehicles and a cheap arsse customer. I've gotten to the point that if a customer won't let me do what I think needs to be done, I'll tell them to take it elsewhere. i.e $75 hack

Congratulations on your new business endeavor :props:
 
Looking like a promising gig for you my man! Nice work!

My ONLY criticism, if any...would be that in some of the after shots the tire shine looks to not be completely covering the tire around the edges. Maybe you put it on, and couldn't get to the edge where the ground meets the tire...who knows. Might just be the photo though. Not a big deal at all, just something I noticed.
 
Looking like a promising gig for you my man! Nice work!

My ONLY criticism, if any...would be that in some of the after shots the tire shine looks to not be completely covering the tire around the edges. Maybe you put it on, and couldn't get to the edge where the ground meets the tire...who knows. Might just be the photo though. Not a big deal at all, just something I noticed.

Kristopher, you are dead on with that. What I usually do is apply tire dressing and let it set up then apply a little more so it looks nice and even. If you notice there isn't much sun. The weather didn't looks so great so I rushed to get the pics before I rolled the trucks backward and finished dressing them. Good eye though !

As for yesterday's debacle, the owner had bought it used a while back and recently started driving it up and down the PA Turnpike which is loaded with little rocks and the car is pretty banged up from it. It also had a hack repair/respray on the driver's side that the body guy never bothered to rub out after spraying it and it felt like a sandbox when you ran your finger over it. They did ask about polishing the car yesterday but not until I had already packed up. I essentially told them to hold off until the spring on that one because any work I do now will be ruined when she's driving it to school in the first snow/salt of the year....

..and thanks for the kind words Flash, it's been a long time coming :)
 
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