Package damaged in transit! What now?

2kredbb6

2kredbb6

New member
Joined
Aug 14, 2009
Messages
414
Reaction score
0
So today I was wondering what time my package would arrive, an I read this:eek:

"The package was damaged in transit. UPS will notify the sender with the details. / Damaged merchandise discarded, balance being returned. UPS will notify the sender with the details"

What happens now?
Feed back please
 
Give us a call and have your order number handy. :props:

1-800-869-3011
 
2kredbb6 said:
So today I was wondering what time my package would arrive, an I read this:eek:

"The package was damaged in transit. UPS will notify the sender with the details. / Damaged merchandise discarded, balance being returned. UPS will notify the sender with the details"

What happens now?
Feed back please
Click to expand...

Is it me or has the frequency of "damaged in transit" occurrences gone up lately? I dunno but I think some folks in UPS are on track for one of the best detailing collections for 2011...:laughing:

Nick will take care of this I'm certain...or he'll call Meghan...or Penny....:laughing: :laughing:
 
BobbyG said:
Is it me or has the frequency of "damaged in transit" occurrences gone up lately? I dunno but I think some folks in UPS are on track for one of the best detailing collections for 2011...:laughing:

Nick will take care of this I'm certain...or he'll call Meghan...or Penny....:laughing: :laughing:
Click to expand...


You know I have ordered about 10 or 15x time from auto geek never had this issue till now.. I guess the Word got out about AG :dblthumb2:

Nick Thank you guys, Once i get home and open up my package I'll have my info ready.

This is why AG is #1 in my book..
 
With the amount of packages that leave this building on a daily basis, a damage every now and then is inevitable. Quality is something that's constantly improved upon and it's something that has never been overlooked. :props:
 
I agree of the handful of orders I have placed with AG I have had two with damage. One had product leaking all over the place. The other came with some of my stuff and some white art paint from another company. So 2-5... kinda stinks. I also had the same thing happe with an order for PAC during the 25% thing and all my liquid products were missing and the box was re-taped by UPS.

These guys must know what to look for and "Drop" these packages while loading them. Somehow I dont think my local FedEx would do any better.

BTW I am 100% sure AG will make it right!!
 
Wow... that means they f'd up the box/gear inside and they know it. I've sent literally 1000's of items via UPS and never seen that message before. :)

Cool that they're owning up to it immediately.
 
I haven't really had a problem but I have had a few boxes that looked like they were used for a game of soccer. Good thing only microfiber items were in it
 
2kredbb6 said:
You know I have ordered about 10 or 15x time from auto geek never had this issue till now.. I guess the Word got out about AG :dblthumb2:

Nick Thank you guys, Once i get home and open up my package I'll have my info ready.

This is why AG is #1 in my book..
Click to expand...

You'll probably just want to look at your order confirmation for the order id, the statement from UPS says the damaged is being discarded and the balance returned to sender. You shouldn't get a package.
 
Is it me or has the frequency of "damaged in transit" occurrences gone up lately? I dunno but I think some folks in UPS are on track for one of the best detailing collections for 2011...

Nick will take care of this I'm certain...or he'll call Meghan...or Penny....

Theres probably a lot of really shiney cars in the parking lot at the depot...lol
 
I won't say it doesn't happen, but, that is a very good job (good pay, great benefit's) to lose over a few dollars of miscelaneous products here and there
 
erock said:
Is it me or has the frequency of "damaged in transit" occurrences gone up lately? I dunno but I think some folks in UPS are on track for one of the best detailing collections for 2011...
Click to expand...
i remember reading about a postal worker stealing gamefly games. i think he had over 200+ games or something.
 
My last AGO order was the same way. Had to wait another week for another shipment. I recently ordered some Zaino stuff and the box looked like it was used in the World Cup soccer tournament. That was 2 packages in a row. Some body at UPS apparently has a temper tantrum problem. Dave
 
Nozama said:
You'll probably just want to look at your order confirmation for the order id, the statement from UPS says the damaged is being discarded and the balance returned to sender. You shouldn't get a package.
Click to expand...

Chicago, IL, United States
07/18/201 6:46 A.M. Out For Delivery
07/18/2011 6:19 A.M. The package was damaged in transit. UPS will notify the sender with the details. / Damaged merchandise discarded, balance being returned. UPS will notify the sender with the details.

It still says out for delivery.. We'll see what happens from this point on.
 
erock said:
Is it me or has the frequency of "damaged in transit" occurrences gone up lately? I dunno but I think some folks in UPS are on track for one of the best detailing collections for 2011...

Nick will take care of this I'm certain...or he'll call Meghan...or Penny....

Theres probably a lot of really shiney cars in the parking lot at the depot...lol
Click to expand...

I used to work at UPS. They had very strict quality controls surrounding damaged packages. They also have a loss prevention unit that is tougher than the FBI.

They will return the items to autogeek and they should cover any damages and make the order whole again.

Most of the drivers are full time, but sometimes the part time package sorters are a little rough with the items.
:righton::righton:
 
So yea they shipped it back, UGHH frustrating..
 
I should be buying lottery tickets.

I am in Los Angeles, which is a pretty fair distance from Florida, and I have never even received a box that was dirty:xyxthumbs:, let alone damaged.

Maybe I shouldn't say anything until my latest order gets here.;)
 
oldmodman said:
I should be buying lottery tickets.

I am in Los Angeles, which is a pretty fair distance from Florida, and I have never even received a box that was dirty:xyxthumbs:, let alone damaged.

Maybe I shouldn't say anything until my latest order gets here.;)
Click to expand...

Guess us Westcoast people get "special" attention! I've never had any shipping damage either .... Have had a couple items missing from my order tho. Of couse AG took care of that ASAP. Thanks AG!:props:
 
Well I just my return phone call from Penny at AG an they will ship another shipment today, so it'll arrive here FRIDAY!!

Thnx AG you have proven time and time again that you are the best, you guys should be giving classes on customer service to some of these so called businesses.
 
You must log in or register to reply here.
Back
Top