Flash Gordon
Well-known member
- Feb 6, 2010
- 11,450
- 458
[ame=http://www.youtube.com/watch?v=U_-vaoJqmi4]Ups Man Throws Package - YouTube[/video]
The Last Straw with AG Customer Service
- Thread starter TundraPower
- Start date
[ame=http://www.youtube.com/watch?v=U_-vaoJqmi4]Ups Man Throws Package - YouTube[/video]
My experience has been the exact opposite. I placed an order with Autogeek on Saturday night, called on Monday morning to modify the order, and the sales person went to the warehouse to make the change and add the product to my box.
Regarding shipment in 10 minutes, I am glad they are fast and efficient. Amazon is like that, too, and I love them for it. It sure as hell beats the "allow 3 to 5 weeks for processing and handling" garbage you normally get.
Unless you go with Amazon Super Saver Shipping, then you get the last in line, skipped over 3 times takes 10-14 days to receive, even when it ships from a place within a day or two of transit time. Don't get me wrong Prime is awesome, but without it I always get treated like the red-headed step child.
I do hope they don't close this thread because that would just make it seem like AG is trying to hide problems, keep it open, fix the problem at hand or try to and let the OP decide from there.
OP there is nothing wrong with not ordering but sticking on the forum, we all have something to learn from each other.
goodinblack
New member
- Apr 1, 2013
- 692
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Thread should stay open
If they have nothing to hide........
Otherwise we all are idiots drinking the KoolAid.
If they have nothing to hide........
Otherwise we all are idiots drinking the KoolAid.
custmsprty
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- Apr 11, 2012
- 7,496
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So because they ship quickly that's poor customer service? Cmon man. That's ridiculous, you'd probably complain if it didn't ship quickly enough too right? And I'm sure they said better luck next time. I highly doubt that's how you were spoken to.
rjd598
New member
- Jun 26, 2013
- 408
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+1 I can't see how having your order shipped out immediately is a bad thing. If anything maybe try not to be so indecisive with your order. Also if you had problems with your order when you received it you should have contacted ag and at least given them a chance to fix it
StangFan25
New member
- May 14, 2013
- 738
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Nick, unfortunately everyone can't be pleased. I'm actually amazed at all the negative posts here lately, from impatient people asking "where's my gift certificate code", to those that complain about shipping charges, and now this. People either want it free, or they aren't being treated right.
Some people just have no comprehension on how business works (i run my own business). I guess its just easier to start a thread and complain until you get your way.
Oh, and lets blame AGO for a credit card company/bank refund policies....
It's been proven time and time again that AGO bend over backwards to take care of their customers. I haven't seen any other places that interact with their customers and take input on what they'd like to be on sale or BOGO. They even honor the sale after its expired.
No sir, can't please everyone. Some people just can't be, no matter what you do for them.
BradsDetailing
New member
- Sep 23, 2012
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18 months = 1 1/2 years = 78 weeks...78/33 = 2.36 = 1 order ~ every 2 1/2 weeks
I'm going to pick on you a little bit but every time i read a post you seem a little biased or opinionated. Just from what I've noticed so it's hard to believe this. It's also hard to believe this because I have ordered on a friday or saturday and I don't get a shipping confirmation until monday or tuesday. You seem like the type where everything is just wrong. Right?
I order a lot off amazon through pbmg and it's always been the same amount of time for shipping and processing as ordering it from the website.
agree'd
OP, unless you are new to returns or cancellations almost every online store processes the transaction right away and withdraws from your credit/debit card or bank account. This is to ensure you get your stuff asap. If they didn't do this and waited a day to make sure you had time to cancel for any reason think of that. Wait 24 hours before processing and then wait for shipping. Add another day on to when you normally receive your things. Otherwise returns are processed just like any other online store. It takes time. This is what happens with online transactions.
I don't like it either but it is how it is. You're lucky that you can even possibly edit your order that you already checked out with.
greatwhitenorth
New member
- Jun 23, 2013
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As far as I can tell you don't HAVE to order from AG to participate in the AGO forums... So the "this is my last post" comment may be unnecessary
Couldn't have said it better myself. You just can't please some people it seems.
MajinAl
SELF BANNED
- Aug 12, 2013
- 196
- 0
No you must've misunderstood me, i always place orders on weekends since i always waited for the new BOGOs and VIP sales so when i would place it on saturday or sunday night i get emails about a tracking ups etc doesnt necessarily mean it shipped, means that it boxed up and waiting for UPS to pick up. OK well i call monday morning extra early since Im in socal and they're in FL. I call at 6am (9am FL time) and idk who i spoke to but i wanted to add some stuff and remove others and he didnt offer to go out to the warehouse or check, he just put me on hold and checked on it and said sorry it already on the truck and better luck next time, which is ok i didnt mind i guess my fault for not making up my mind, but he didnt offer anything for future orders or split the cost on a separate package since i was still interested in purchasing the items.
I can honestly say that Penny through email was helpful and prob never had a bad experience with her (which was a few times), but over the phone nothing but problems and run around
MajinAl
SELF BANNED
- Aug 12, 2013
- 196
- 0
Oh please dont pick on lil oh me, maybe im not as lucky as you are?
and yes im biased and opinionated based on my experiences not just from reading and hearing other peoples experiences. If i had a bad experience with a certain product after trying out it multiple times and i dont like it, im not gonna say its an ok product.
example WG fuzion some people love it and most hate it, for me it is a dust magnet after multiple applications on different cars so Im not going to recommend it. Totally overrated IMO and there's a ton of other PBMG products that i dont like based off samples i tried and i dont go around creating threads about how bad they are and dont buy them, when someone asks about it then i give my 2 cents about the product is that wrong?
BTW Niners spanked those Green Bay Fudge packers for the 2nd straight season opener muahahahahah good luck on making the playoffs
BradsDetailing
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- Sep 23, 2012
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Calendyr
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- Jun 9, 2013
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MajinAl
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- Aug 12, 2013
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:thankyousign::urtheman:
Calendyr
New member
- Jun 9, 2013
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One of my bottles broke during shipping but AG gave me a full refund so it was ok
Calendyr
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- Jun 9, 2013
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Odd... not my experience at all. Might be different for 8nternational orders
goldendodo19
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- Jul 1, 2013
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I always love these threads bc if someone disagrees about ago's service they get attacked. If someone had a bad experience they're allowed to post about it just like the people who had great experiences are allowed to.
BradsDetailing
New member
- Sep 23, 2012
- 826
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lol, they beat us by 6 point and had help from the refs.
I call that a good game.
Anyways, I have had nothing but good experience with autogeek.
If I always got the "better luck nest time" or "just missed it" I would figure out the first time to get it right so it doesn't always happen.
I call that a good game.
Anyways, I have had nothing but good experience with autogeek.
If I always got the "better luck nest time" or "just missed it" I would figure out the first time to get it right so it doesn't always happen.